Customer Ratings & Reviews

Hello, Carlos! Thank you for your feedback regarding the Nest Wifi Pro. We value your opinion and appreciate you taking the time to share your experience. We understand that the Nest Wifi Pro may not have met your expectations, and we apologize for any disappointment this may have caused. Everyone has different preferences when it comes to their network setup. While the Nest Wifi Pro aims to offer a seamless and wireless experience, wired routers indeed have their advantages in certain scenarios, especially when it comes to specific performance needs or preferences. We wanted to know more about your concern, we recommend contacting our dedicated team of specialists on the Google Help page here: https://support.google.com/googlenest/gethelp

Hi there JustAGuy, thanks for letting us know about the poor experience you're having with Nest Wifi Pro. We're sorry to hear that you had to return your device.

We're still hopeful that you will reconsider using the Nest Wifi Pro or any of our Google Nest products again in the future. And, if you have any questions or support needs that may arise, our support team would be happy to answer them. Please consider contacting us here: https://support.google.com/googlenest/gethelp

Hello there, TiffanyS. I'm sorry to hear that you're experiencing a signal loss issue with your Nest Wifi Pro. We would like to provide some assistance with your concern.

Signal loss problems can be influenced by various factors, including interference from the building materials in your home. Additionally, signal interference can occur due to Wi-Fi traffic on your network, neighboring networks, or other sources like microwaves or baby monitors. To minimize these issues, it's recommended to keep your Nest Wifi Pro devices in a clear line of sight to avoid any drops. As a general rule, placing each Nest Wifi Pro router about 2 to 3 rooms apart tends to work best. If there are possible sources of interference, you may want to consider positioning your mesh routers a bit closer to each other. Adding additional Nest Wifi Pro routers can also help create a stronger mesh network throughout your home.

If none of the steps we have provided prove to be helpful, we would like to take a closer look at the range issue you're experiencing in order to isolate it further. Please feel free to reach out to our support team using this link: https://support.google.com/googlenest/gethelp

Hello there, TylerW. Thanks for sharing your experience with using the Nest Wifi Pro. We’re sorry to hear it didn’t meet your expectations.

Checking the placement of your Wi-Fi router or points can help, which is vital to have reliable Wi-Fi throughout your home. Points work best when they’re no more than two rooms away from each other. If the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf.

You can also try these steps below that can improve your overall experience:
- Move the connected device closer to your Wifi router or point.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.

For more help, you’ll find our dedicated team always at your service here: https://support.google.com/googlenest/gethelp";

Hello there, Megadeth432. It's unfortunate to hear that you had a terrible experience with setting up your Nest Wifi Pro. It's important to us that we provide you with the best help possible with any concerns you may have with the device and help you explore how we can improve the performance of your Nest wifi Pro. Please don't hesitate to contact our team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hey there, Hogtastic. We’re sorry your experience with the Nest wifi Pro hasn’t been the best. We’d be happy to provide you with some tips on getting the most out of your device.

To improve your Wi-Fi speed, try one or more of these steps:

1. Move the connected device closer to your Wifi router or point.
2. Run a mesh test to confirm placement of your Wifi points. Try to move your router or point to a more open or unobstructed location and your router or points closer to each other.
4. Restart your network.
5. Contact your Internet Service Provider (ISP) to confirm your service is working properly.

Don’t hesitate to reach out to us anytime here: https://support.google.com/googlenest/gethelp?

Hi ErickP, thanks for bringing this issue to our attention. We're sorry to hear about the latency issues you are experiencing with Nest Wifi Pro.

If you're willing to try, we recommend checking if your Nest Wifi Pro has the latest firmware version by simply going to the Google Home app and following the steps below:
- Open the Google Home app.
- Touch and hold your Nest Wifi Pro device's tile.
- Tap Settings > and then Device information.
- Under ""Technical information,"" check for the firmware version.
- The firmware version should be 1.63.324946 or higher.

Your device should automatically download the update via an Over-the-Air (OTA) update. However, if the firmware version is older or has a lower version than the one above, we recommend removing some of the connected devices in your network to free up some bandwidth space. Your Nest Wifi Pro should be updated after sometime. For additional help needed with your Nest Wifi Pro, our support team would be happy to help you further here: https://support.google.com/googlenest/gethelp

Hi there, Gabe. Thank you for sharing your concern about Nest Wifi Pro. We're sorry to learn that you're having some consistency issues with the internet speed when using the device. This is not the experience we want you to have. We recommend checking your Wi-Fi network to see if your bandwidth is congested, which may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. These few steps can help:

- You can try restarting your router to reset your internet connection.
- If you have a lot of open apps on your phone, they can slow down its overall performance. Try closing some apps.
- If that doesn’t work, you can try restarting your phone or device.
- Other devices in your home may be using a lot of bandwidth. You can temporarily stop a device’s bandwidth use by quitting an app or program, disconnecting it from Wi-Fi or ethernet, or by turning it off.

If you've done these steps before or if the issue still persists, reach out to us at the following Google Help link for further assistance: https://support.google.com/googlenest/gethelp

Hello there, RobertB. It’s unfortunate to hear of your issue with the performance of your Nest Wifi Pro. We understand your decision to return the devices due to your experience. But if you’re willing to try, it may be helpful to check the placement of the camera as connectivity and performance can be affected by range issues or wireless interference. Although the device can sometimes pass the connection test, it will struggle to stay connected if it's too far away from your router or if your connection is spotty. We also recommend checking your Wi-Fi network to see if your bandwidth is congested, which happens if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. You may need to extend your Wi-Fi network’s range using boosters or additional Wi-Fi access points if your camera is located too far from your Wi-Fi router.

You’re more than welcome to visit us anytime through our support channels if additional help is required, here: https://support.google.com/googlenest/gethelp

Hi there, Triggamike68. Thank you for sharing your insights regarding Nest Wifi Pro. We're sorry to hear that you're not experiencing the expected Wi-Fi speeds. Combined speeds represent the total speeds across all bands and are based on the IEEE Standard 802.11 specifications, which rely on the use of Wi-Fi 6 or later generation connected devices that support 160 MHz channels. It's important to note that actual speeds can be influenced by various factors, including your internet service provider, network conditions, connected devices, local regulations, and environmental factors. To gain a better understanding of the issue and further isolate it, we recommend reaching out to our support team through this link: https://support.google.com/googlenest/gethelp

Hi, DianaB! Thank you for your feedback. We're sorry to hear the Nest Wifi Pro didn't work well for you. We want to know more about what's happening with your Nest Wifi Pro so we can work together to troubleshoot the issue, and help you improve your experience. We suggest contacting our support team so we can check on your device and assist you. Reach out to us here anytime: https://support.google.com/googlenest/gethelp

Hello there. Thanks for the heads up about your Nest Wifi Pro. We understand this isn't ideal, and we'd like to help. Here's a link to some troubleshooting steps that might resolve the issue: https://support.google.com/googlenest/answer/13151717?hl=en&sjid=966214706007908695-NA
In case you need further assistance, don't hesitate to reach out to us: https://support.google.com/googlenest/gethelp

Hi there, GrantS. It's unfortunate to hear that you're having a frustrating experience with Nest Wifi Pro. It's important to us that we provide you with the best help possible and identify the cause of the connectivity issue you’re having. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi Buddy, thanks for your feedback. We're sorry to hear that you are experiencing buggy issues on Nest Wifi Pro.

If you're willing to try, we recommend checking if your Nest Wifi Pro has the latest firmware version by simply going to the Google Home app and following the steps below:
- Open the Google Home app.
- Touch and hold your Nest Wifi Pro device's tile.
- Tap Settings > and then Device information.
- Under "Technical information," check for the firmware version.
- The firmware version should be 1.63.324946 or higher.

Google Nest devices are designed to update by itself and your device should automatically download the update via an Over-the-Air (OTA). However, if the firmware version is older or has a lower version than the one above, we recommend removing some of the connected devices in your network to free up some bandwidth space. Your Nest Wifi Pro should be updated after sometime.

If the issue is persistent, you may also try resetting Nest Wifi Pro. Keep in mind that this will erase all data and you may need to set it up again. After you factory reset a device, you'll have to set up your router and point(s) again. Check out this link for more information on how to reset your Nest Wifi Pro: https://support.google.com/googlenest/answer/6246619

For additional help with your Nest Wifi Pro, our support team would be happy to help you further here: https://support.google.com/googlenest/gethelp

Hello Moonpie, thanks for sharing your feedback to let us know you had an issue with the Nest Wifi Pro running hot. We hear you, and we understand you switched back to using your previous Nest Wifi system. If you come across any concerns about the features and performance of the Nest Wifi, or any questions about the Nest Wifi Pro, contact us anytime and we’d be happy to help: https://support.google.com/googlenest/gethelp

Hey there, Scooby. We’re sorry your experience with the Nest wifi Pro hasn’t been the best. We’d be happy to provide you with some tips on getting the most out of your device.

To improve your Wi-Fi speed, try one or more of these steps:

1. Move the connected device closer to your Wifi router or point.
2. Run a mesh test to confirm placement of your Wifi points. Try to move your router or point to a more open or unobstructed location and your router or points closer to each other.
4. Restart your network.
5. Contact your Internet Service Provider (ISP) to confirm your service is working properly.

Don’t hesitate to reach out to us anytime here: https://support.google.com/googlenest/gethelp?