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Customer Ratings & Reviews

Your price for this item is $149.99
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The comparable value price is $299.99

Customer reviews

Rating 4.7 out of 5 stars with 1176 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are delighted by the HERO5 Black 4K Action Camera's superb video quality and ease of use, praising its compact size and waterproof capabilities. While some users mentioned the battery life could be improved, and the lack of zoom is noted, the overall positive feedback highlights the camera's impressive features and value. Many appreciate the included remote and the convenient voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-9 of 9 reviews
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really good. It is came very hot surface after use .move very slowly.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Horrible battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this product for 2 days and then returned it. Charged it fully and did the update within 5 minutes of it being on went to 90 percent. Went to nyc had it in my pocket turned it on went feom 90 to 70 with 10 sec of filming. By the end of the day i had 25 percwnt battery for only 18 seconds of filming do not recommend

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    GO PR GETS REAL HOT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TOOK GO PRO ON VACATION IT GETS REAL HOT AND TURNS OFF . WAS ALSO VERY HARD TO GET OPENED I AM NOT VERY PLEASED WITH THEIS PRODUCT FOR THE PRICE DI NOTTHINK IT WAS THAT GOOD. I WATCHED ALL THE VIDEOS ON HOW TO USE. WOULD NOT BUY ANOTHER ONE

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my digital screen didn't start I looked on line and found lots of bad reviews from people that had the same problem. But anyways, I am a Simi professional photographer, this camera is not user friendly , hard to manage, hard to get out of case, hard to understand functions, very limited , bottom line, outdated bad product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Camera gone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sales person talked ya out of getting head gear for helmet and go pro fell off during first run and Best Buy did nothing for us even this we bought a year protection plan

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After one day of use, it kept freezing on me. I turned it off to rest it and nothing. I should have never bought this piece of junk.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A bad camera for begginers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    According to its description, the camera is waterproof but the first time I sumerged ir IN water, the camera stopped working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    SD Card Was Not Compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought an SD card online and the GoPro considered it incompatible . Complete Trash

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won't work out of the box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the first one and received it quickly. I was very excited because I wanted a GOPRO for a long time. My excitement was quickly diminished when the camera wouldn't turn on or charge. I looked online and found several complaints about the same issue. I tried all the suggestions and nothing worked. I brought it to the nearest Bestbuy and they replaced the camera. The second still wouldn't turn on unless it was plugged in but wouldn't charge. I finally got it to charge by using a portable phone charger. It works for now but for what I've read online they are not as water proof as they say and leak easily. I don't think I'll dare take it in the water without extra protection.

    No, I would not recommend this to a friend