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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 302 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers are satisfied with the picture quality, price, easy setup, gaming capabilities, and sound of the 55" Class - LED - H8E Series - 2160p - Smart - 4K UHD TV with HDR. Some customers have experienced issues with the Netflix app, screen freezing, reliability, and internet connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 302 reviews
  • Rated 3 out of 5 stars

    HISENSE 4K UHD 55 H8

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was given to us as a replacement for a TV which was still under warranty that could not be repaired. I anticipated the color would be more vivid than it is. However, it is clearer on certain stations which may be a result of the output from the source. I do not think I have it properly adjusted. The remote is definitely an upgrade from the last TV's. However, it is not voice operated like the previous one or the H9 set. My major complaint is the motion response, which seems to lag when changing scenes. However, this may be my poor adjustment or improper output from the source to connect with the TV on its level.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Can’t beat the value for this good of a picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the 65 inch version of this TV and have loved it. I purchased this unit for 369.00 to use in our entry way of the office. You cannot beat the picture quality for the price. And the smart features are great. We use the you tube app to run videos from our channel. We also use the anyview cast to mirror our laptop to the tv wirelessly.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new TV and I saw this online and on sale. Easy set up, great picture! Love it

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Worst Customer Support Company.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the picture and sound is much better than I anticipated. Unfortunately on the 3 week mark the screen started getting dead pixels all along the bottom half of the Panel. I contacted Hisense through their website for the warranty since it's a know defect. I'ts been almost 3 months now of them emailing back and forth and my issue hasn't been resolved. I've provided them with pictures, proof of purchase, they sent a repair person who changed a part and it still didn't fix the issue. Best Buy's return policy is 2 weeks so I figured they wouldn't be helpful on that. Although I will admit I didn't contact them which I probably should have as soon as I saw the issue. So far this has been a complete nightmare. Picture and sound were great for the 2 weeks it worked.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Please message us on www.facebook.com/HisenseUSA/ and reference this review so we can better assist. Hisense

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Input lag, Internet connectivity

    Rated 4 out of 5 stars

    Fantastic for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My biggest quibble with this tv is if the wifi signal isn't very strong (3bars or less) it has a chance of dropping off the network. But over all a solid tv for the price. The menus are easy to navigate (my hisband says the input is a bit laggy, but I haven't noticed), the picture is fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Hdr, Internet connectivity

    Rated 2 out of 5 stars

    Not a winner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this tv for almost two weeks. They have an excellent customer service line, but I had to make numerous calls. That’s not a good thing. Multiple system resets fixed the WiFi, which was constantly dropping and unable to find networks again. Once that was settled, it has a decent picture and EXCELLENT speakers for a TV. The thing that ruins this TV is the inability to turn off Motion Interpolation. This makes the “Soap Opera” effect in full force, and my eyes couldn’t settle with that. They said they didn’t have a firmware that would allow you to change this. Finally, while streaming 4K in HDR, black lines flashed across the screen. Only HDR. I’m not saying this is how they all are, but mine was unable to process the signal. Confirmed with multiple input sources, including USB drive. I returned it and got the Vizio E55-F1. Two weeks in, I’ve been very happy. It handles HDR as well as a TV in this Price Point should. Though this is just my experience, I’d say TCL and Vizio both offer better TV’s than this.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      We're here to help if you need us at www.hisense-usa.com/support or by calling 1-888-935-8880. Hisense

  • Pros mentioned:
    Ease of use, Picture quality
    Cons mentioned:
    App selection

    Rated 4 out of 5 stars

    Good Quality at a Low Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is very good. Easy to assemble. Easy to hook up to accessories. Programming a little awkward. Does not access as many apps as I’d like. Price was lower than I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    App selection

    Rated 4 out of 5 stars

    Good for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a great price on the television, and the picture is great. My only complaint and the only reason I’m giving 4 stars instead of 5 is some of the smart features are not seamless. I can’t download Amazon prime as an app, and my Netflix app glitches at least once a week to the point that I have to reset the app and then input all of my info again. Other than that, I love it. I’m also really impressed that Best Buy had a 5 year warranty option.

    I would recommend this to a friend
  • Cons mentioned:
    App selection, Smart tv

    Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app selection is very sparse. I had to spend more money on a Roku so I can access more relevant apps. The only app of interest to me, Netflix, doesn't work properly on the TV. Every time you turn the TV off and on again, you get an error. You have to logout of Netflix and then log back into Netflix to use that app. When the screen is all black or dark and the room is dark, you can see white light shining from the edges. Seems like a flaw in manufacturing. I wish I would have bought one of the TVs in the same price range that has Roku built in.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Amazing 4K TV for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all let talk about the price, it’s so inexpensive and with great quality it leave you truly scratching your head. Second, quality that your are getting is comparable to a $2000+ TV, and I do understand that it’s not a $2000+ TV and doesn’t have all the features like it. The features it has is more than you are paying for this quality of TV. I have 2 Hisence TV in my house a 50” and 55”and will be getting 65” in the coming months.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    HDMI 4k issue with X1 DVR

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a replacement for a Vizio M55 2017 that I got on sale at Best Buy that had to be returned due to a reboot issue. I'm having a weird problem with 4k from my X1 dvr where standard and sports mode where dark scenes were unwatchable and Theatre and calibrated modes are a violent pink hue. Oddly the tv apps such as Netflix and the 4k World Cup app look amazing and are unaffected and 1080p looks wonderful. I bought certified hdmi cables to no avail and the X1 box works just fine with my Hisense 50H8C. It might be a borked firmware or an HDMI pot issue. I contacted Hisense support tonight and they are emailing me a new firmware even though the tv is currently up to date. I'll let you guys know how the issue is resolved one way or another. I hate the thought of having to repack and return a second tv back to Best Buy for the second time in a week. I may have to take my custom elsewhere.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      That's unfortunate and not the type of experience we want for our customers! We're here to help if you need us at www.hisense-usa.com/support or by calling 1-888-935-8880. Hisense

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    App selection

    Rated 4 out of 5 stars

    Nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is nice the picture is clear and it has the major apps most people use. One drawback is that you can add apps to it. Returned it and i plan on getting a TV with Roku built in.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Internet connectivity

    Rated 4 out of 5 stars

    For the price....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture & sound quality are great. The internet doesn't "stay" connected for long periods. The Alexa feature rarely works. Hopefully a software update will fix those issues.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great tv for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first used this tv I spotted a light that would flash every 10-15 seconds. Not sure if it had something to do with the fact that I had the tv sitting on the floor/leaning against a wall for a couple of weeks, but after that, the flashes stopped. The picture quality is amazing and I love the "Vivid" picture setting the most. The fact that I can control my tv with Amazon's Alexa is also a plus. My roommates and I connected the TV to our Bluetooth speakers in the ceiling as well. Audio playback lags when you do this but it's hardly noticeable. I give this TV 8/10 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    Quality TV great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went with this TV because of the size and the price. It’s a good quality picture and more importantly it didn’t cost an arm/leg.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Excellent TV at a great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Hisense - 55" Class - LED - H8E Series - 2160p - Smart - 4K UHD TV with HDR for my teenage son to use with his Xbox. He says the color and sound are great and he really likes it. It looks very nice and sleek. The price was fantastic. The salesman had me checked out and loaded in less than 15 minutes! Love Best Buy! Their sales prices are great, which is when I buy! This TV is worth the money and is great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality, Price

    Rated 5 out of 5 stars

    Perfect TV for our needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Easy to operate. Great price. Great sales staff.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Setup

    Rated 4 out of 5 stars

    Great TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy Set up and easy instructions. Great picture with easy to use Smart TV functions.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great for not looking to spend too much money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for a great price. I came into Best Buy wanting a specific tv, & was convinced to get this one. Quite frankly, I’m happy & was able to save money in the process. It compliments everything that I was looking for (which was gaming purposes & sports). Very happy & I would definitely recommend this product to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    App selection

    Rated 3 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV, clear picture, the sound is great. The only problem I have with this TV is that Hulu is not one of the options for an app. If Hulu was one of the available apps I would have gave this TV a 5-star review. Other than that it's an amazing TV very happy with my purchase.

    I would recommend this to a friend