Customer Ratings & Reviews

First, I went with this TV because of the price and my known expectations with Hisense. I have the H7 55 inch from 2014 (and two other models before) and still working fine with minor issues like Auto on and off which started after about two years of usage. Going back to this TV, I know such things could eventually come up but with the price and quality it offers, I preferred it over the others. Lip sync- I connected my Vizio sb3851 with this TV via Bluetooth and optical, both picked up audio but lip sync was terrible. Contacted Hisense via phone but nobody followed up with me as promised. I went to their Facebook page and got a quicker response. A software was sent to me with instructions. I completed the process but lip sync got worse. The software factory reset the TV. I turned the TV off in disappointment and informed Hisense of the issue. They recommended using arc or optical. I turned on the TV next day and lip sync was fine via Bluetooth. So, if you have one of the TVs without the update and have to go through this process, turn your TV off after the update is completed and turned it back on, it may work fine like mine did. My previous TVs with Hisense never had software updates. This one did get one when TV first turned on. I will update this review as needed.

First, I already own a 50" Hisense and for the money its pretty good, no complaints. Recently bought this 75 inch and for the money, $1,000, it came with 120mr, blue tooth, HDR, 3 HDMI's and a voice activated remote. I thought the picture was great, sound was the best of any flat screen I have and I own Samsung and Visio. Setting the TV with the remote is a little clumsy but, OK and it works. Now the problem, the Lips to Sound sinc is off on certain channels. Went to Best Buy and bought a new HDMI cable. The guy said try using Netflix or a movie app and if it doesn't do it, it must be the Verizon Fios cable box. Try another box in the house. Got home, tried the new HDMI, no luck. Chatted with Hisense and they had me reboot the TV, no luck. Tonight I took the box in another room that has a brand new Samsung hooked up to is and hooked that one up to the Hisense. No luck. Called Hisense, he had me move the HDMI from port 2 to 1 and checked some settings, no luck. I failed to mention that although I didn't call Verizon, I ran the diagnostics on my boxes with no issues. After talking to the representative, he told me the TV shouldn't be doing this and had to raise my issue to a Level 2. Someone would call me within 48 hours to determine next steps. Next steps would have been to have someone come look at it, maybe fix it or give me another TV. After spending 6 hours trouble shooting, going to Best Buy and being on the phone.....my wife helps me to undo the TV and put it back in the box! It's going back to Best Buy tomorrow before the 15 days is up after they delivered to my house. It's ashame but, I have not had this issue with any TV I have purchased in the past so I didn't want to deal with it anymore!

I bought this TV back in September and it had a lipsync issue right out if the box. Unfortunately I waited until after the Best buy return window to address it. Hisense sent out a tech, but he couldn't repair the TV. I've called Hisense multiple time and everytime they said they would look into it and call me back. I have never received a call back. Once I got ahold of manager he said it is a software issue but cannot give me a timeframe for when it will get fixed. I'm stuck with a TV that cost over $1000 and is unwatchable. And I have no idea when/if it will get fixed. I would not buy this TV again, but if you do make sure to return it at the first sign of an issue.