Customer Ratings & Reviews

The product setup was good but the product itself let's let's connection to Wi-Fi and a sound system does not stay connected

The cable connect on tv not receiving singnal...it needed to repaired on my dime or I return for full refund...

Unboxed the tv, got it on the wall and that is where the real fun began. Went through the set-up of the TV. The tv and my android phone paired perfectly and my phone works as a remote - great start! Updated the firmware (saw the other reviews where that is a must.) Loaded the Live Channels app to use Android TV that is built-in. At first, the picture froze. Reset the TV to factory default and now the picture works great but NO SOUND! Checked all sound settings, reset the sound 2 times - no luck. So now I have to hook-up my cable box (which I did not want to do. Part of the reason I bought this TV was for the Android TV functionality.) The sound lag from the TV to my sound bar is HORRIBLE. I used the digital optical cable - no luck. Now I am using the headphone jack from the TV to my soundbar. Still HORRIBLE. If you switch inputs and then go back, it works but that is unacceptable. The TV does not allow you to turn off the internal speakers. The picture is good at times but I do notice some motion blur. What concerns me is this blur is not even while watching sporting events! I tired to call Hisense tech support today and got a message that my call could not go through at this time. Reached out on chat and they have "escalated" me to level T2. I asked when I could expect a call and they said in a day or two. That is unacceptable. Unfortunately Best Buy, this one is going in the box and being returned today.

The picture is decent for a cheap TV. The sound is about average for the kind of sound these thin TVs. The big negatives are the extremely slow response time. Hisense must be using processors from the 80s. Other negatives: the setup sequence insists on scanning over-air channels, which takes forever and cannot be skipped. Once in the main menu, the navigation makes no sense and of course it takes so long that it isn't usable. Conclusion: this TV is meant to be used in an assisted living facility where the TV is always on, tuned to one channel. .

This is great for standard HD and for standard 4k. It's terrible for HDR. The built-in impossible to really disable auto dimming (or whatever it's doing) causes the screen to freak out with 4k content. Light, dark, light, dark, light, dark. Fantastic. Disabled Dynamic Backlight Control? Done that. Disable Active Contrast? Also done that. The TV is a budget TV so a flawless experience isn't expected. However, it's billed as an HDR TV, so it should have no issues with HDR content. But it does, so the rating suffers. The ARC works fine. The CEC works... mostly. I had one issue where the TV wouldn't turn on until I unplugged it and plugged it back in. Oh, and Hisense does NOT respond to E-Mails. Thank God I bought the protection plan on the TV.