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Customer Ratings & Reviews

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Customer reviews

Rating 3.1 out of 5 stars with 61 reviews

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43%
would recommend
to a friend

Customers are saying

Customers are pleased with the Splash Modular Case's protection, water resistance, and the integrated screen protector, finding it easy to use and compatible with wireless charging. However, a significant number of customers reported issues with sound quality while using the case. Some also felt the price was too high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 61 reviews
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Price, Sound quality

    Rated 2 out of 5 stars

    Keeps out water, but dulls phone speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, $70 plus, the case is flimsy. It does keep the phone protected from water, if that is the main reason you buy the case. But a hefty ziplock bag could do the job just as well. The clear plastic on the front and back is flimsy and brittle. Speaking on the phone was not clear for the person on the other end. The rubber casing on the edges covers the microphone.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey Hali! Thank you for your review. The case frame was made of rubber material so you could feel confident hand grip. Please contact us at [email protected] and we will help you with audio issue. Hitcase

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case, except for...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall quality of this case is great, built very well. The built-in screen protection is good, no complaints with it's usability at all. The case doesn't add too much bulk to the iPhone unlike some others. Sounds and call quality is not bad at all, and the case is good looking overall. The only complaint I have with this case is the lightning port cover, the little rubber piece is incredibly difficult for me to grab with a nail to get it open. Now granted, I have very short nails (joke's on me for having excellent hygiene habits I suppose, HA), but it is not an easy open nonetheless. I suppose the difficulty opening the rubber port cover could be seen as an advantage for keeping unwanted things where they're not wanted, but I couldn't even. If not for that one thing it would be 5 stars. Still recommended if you have both nails and patience, of which I have neither. HAHA! Nice case overall though.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey X4CTO! Thank you for your detailed review. We appreciate it. Just as an option, this case could be used with wireless charger. And yes, you are right because this is the waterproof phone case - the port plug was designed so that no water or dust should get inside. Any questions, please let us know at [email protected] Hitcase

  • Pros mentioned:
    Screen protector, Wireless charging
    Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Meh?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad case for photo happy people. Build quality is good, screen protector is very responsive. Works great with wireless charging and magnet phone caddy. Because the case is water resistant... you have to shout into the mic to talk when using the phone without BT headphones. Great case for texting. Easy to clean and use in the rain.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price, Sound quality

    Rated 2 out of 5 stars

    Terrible case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a case that your phone won’t get dirty. This is the one but to text on is terrible with the plastic cover on front makes it really hard to text and every time I got a on the phone to talk nobody could ever hear me. I could also barley hear the person talk as well. It was a pain to deal with so I switched cases. I would not recommend this case. There are far much better ones then this and price is terrible for this case as well.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hi CoachJ, please contact us at the [email protected]. The phone reinstallation will help with the audio quality improvements. Please follow the instructions below:
      Insert the phone into the case by resting the bottom of the phone into the case FIRST before fully inserting the phone into the case.
      And when you place the phone inside the case, make sure the charging port are open, insert the seal (flexible part) with the port still open, and once you get the seal in place try to squeeze the air out from the case by sliding your fingers from top to bottom that will make the air go out through the audio port, then close the plugs, see if that works. We also have a video that will explain it better: https://www.youtube.com/watch?v=ZN0OLdd0At4
      The case is different but idea is the same.

      Looking forward to hear from you at [email protected] Hitcase

  • Pros mentioned:
    Ease of use, Water resistance

    Rated 2 out of 5 stars

    No one could hear me otherwise great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a person could hear me. Even if I was yelling. Only could hear if I was on speaker w the port open where you would plug it in to charge, still only on speaker. Worked fine over Bluetooth in my car. So a huge issue conducting business and personal calls. Other than that it fit great, wasn’t bulky, and had great ease of use on the touch screen. Totally protected sealed front and back from water. Nothing was going to get in...including my voice.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey, please contact us at [email protected] and we will help you with the audio issue. Looking forward to it! Hitcase

  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Good for protection, not for talkers.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protected my phone very well. The one drawback was when I was calling people on the phone sometimes the person on the other end could not hear me. If you’re a big texter and not using the mic it’s fine.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price, Sound quality

    Rated 2 out of 5 stars

    Face Scratches to Easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cases is relatively rugged. I like the dust / water resistant features. My issues with the product are: *scratches to easily *people have difficulty hearing me especially on speaker *vibrate/ringer toggle can be cumbersome to operate *way overpriced, especially with the scratching issue I prefer the otter box commuter that I had on my last phone with a separate screen protector. I will be switching back...my loss.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey, sorry to hear that. If you are carrying the phone with the things like a key or any other sharp on the edges stuff, then it will affect the screen cover. But still will protect the phone screen from the scratches. Because this is a waterproof case and it's sealed secure it's changing the sound level, so that you will need to hold the phone in the case closer than without the case. We also convinced that we could offer you a more suitable for your needs case. With opportunity to change the front seal as needed. Please contact us at [email protected] and we will help you to find yours case. Hitcase

  • Pros mentioned:
    Ease of use, Wireless charging

    Rated 4 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use no problems texting. Need wireless charger so you can keep the phone safe. Got it for a discount for 40 bucks totally worth it.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is horrible. I understand it’s supposed to be a waterproof case but when talking on the phone people have commented on how much noise they hear, it’s the plastic from the case. Adjust your grip on the phone slightly or your cheek touches the phone while you talk and the person you are talking to hears nothing but crackling. Don’t know if it’s really waterproof because I didn’t keep it long enough to find out. Worse case ever! Also, store Manager was rude during the return!

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Nancy, this is not what we stand for. Please contact us at [email protected] and we will make things right for you. And sorry to hear about store Manager at The Best Buy. Looking forward to hear from you. Hitcase

  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Decent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift for my husband thinking it would be similar to a life proof. Anytime he receives a phone call the other person cannot hear him and there is a loud echo. He got a life proof and the problems stopped immedianty

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey, sorry to hear that. If you still have the phone case, please contact us at [email protected] and we will help you with the audio issue. Hitcase

  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good protection but no one can hear you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has superior protection and is very water proof. The only down side is you have to scream into the microphone or use Bluetooth to have anyone on the other end hear you.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey, thank you for your feedback and sorry to hear that. Please try to reinstall the phone into the case by resting the bottom of the phone into the case first before fully inserting the phone into the case. When you place the phone inside the case, make sure the audio/charging ports are open, insert the seal (flexible part) with the ports still open, and once you get the seal in place try to squeeze the air out from the case by sliding your fingers from top to bottom that will make the air go out through the audio ports, then close the plugs, see if that works. Please let us know how it works at [email protected] Hitcase

  • Pros mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great value for a waterproof case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had it a few days, but so far so good. Screen sensitivity is Better than other covers I’ve owned before. Wish the vibrate button was easier to use.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hi Huang! Thank you for your review. The button will be easy to use with time. If you will have any questions, please let us know at [email protected] Hitcase

  • Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Speaker issue

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case, of course upsold by retailer, but the one issue I had was the speakers at bottom of my phone were covered by the case. Didn't realize it at first, but people I spoke with while on the phone would mention my voice was muffled, or they couldn't hear me clearly. Didn't want to bring it back due to distance and time, but instead just cut the area away and have had no issues anymore. Looking back, I should have just purchased an Otterbox or Lifeproof case instead of listening to the retailer.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hi Jersey, sorry to hear that. Just want to let you know that after that cut out the case is not waterproof anymore. Please contact us at [email protected], looking forward to hear from you. Hitcase

  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    It’s ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok but when u talk on your phone with the case the caller who call you has trouble hearing you talk.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey! Thank you for feedback. Please contact us at [email protected] and let us help you with an issue. Hitcase

  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Flaking cover

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has protected the phone during a few drops. The outside gloss on the cover started flaking off after 4 months.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great case for the most part.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this case so that my phone would be a little more protected when I use it underwater. The screen Cover scratched easy when it rubbed up against my snorkel mask in my beach bag. I would recommend getting the lens attachments to protect the camera area a little better before taking it underwater. As far as using it underwater my phone was very sensitive the water pressure was not allowing me to take photos very well and the video kept stopping when I would take it in and out of the water.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hi Marissa, thank you for your review. If you want to take photos under the water - the only one way - is to use the shuttered buttons - volume buttons on the frame of the case. The touch screen couldn't be used while in water. Also, the camera should be unlocked on the surface, before immersion into the water. If you will have any questions, please let us know at [email protected] Hitcase

  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not user friendly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is difficult for others to hear me when calling them.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Dont use if you actually talk on the phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case may be durable but if you use the phone for it's normal function which is to make phone calls; you're going to be disappointed. It muffles your voice to the point that people can't hear you talking on their end.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Sivart, sorry to hear that your experience with our case don't go well. Please try to reinstall the phone into the case. This is the most common issue, when the phone was just pressed into the case. Try to insert the phone into the case by resting the bottom of the phone into the case first before fully inserting the phone into the case. And please let us know how it works at [email protected]. Looking forward to hear from you. Hitcase

  • Pros mentioned:
    Protection, Wireless charging

    Rated 5 out of 5 stars

    Excellent product by far!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best case I could find and with my wireless charger I never take it off for anything. Great buy sleek and protective

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey, thank you for your great feedback! So happy to hear that you like the case and it works for you well. Please let us know if you will have any questions at [email protected] Hitcase

  • Cons mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Don’t expect to hear your phone calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the case seems to be good quality. However do not expect your voice to be heard through the phone mic during phone calls.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey Milton! Sorry to hear that! We'd like to help with the issue.
      Please, contact us at [email protected] Hitcase

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