Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 517 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers highly value this 14" laptop for its affordability, ease of use, and performance. Its lightweight design and compact size are also frequently praised, making it portable and convenient. While some users mention the fan noise and limited storage, the positive feedback on other features outweighs these concerns. Many appreciate the sufficient RAM for everyday tasks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-11 of 11 reviews
  • Cons mentioned:
    Fan noise

    Rated 2 out of 5 stars

    Fine not Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop back in 2022, it’s now 2025. The laptop runs great, it great for very light use and it gets the job done on the other side you get what you pay for. Light gaming is only what it can do. The graphics are actually terrible, very fuzzy. After a couple years of use the fan noice is very loud as well. Battery life doesn’t last long, Multitasking on here is not great, but the storage is fair. I would not purchase this laptop again I’m actually going to have to buy a new one with better specs. If your child is in school this would be perfect.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 2 out of 5 stars

    Cheap screen, gets hot fast and loud fan

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned this computer. Gets hot and loud fan within a short time of using it. You have to look at the screen at the perfect angle or else back light is annoying and picture is discolored/distorted. Cheap computer but it is 2022 thought quality may be better reminds me of a 2008 computer for same price back then. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slow for the price point

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely slow to load and it struggled to run multiple programs at once.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Was ok until....

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop powering on inside of 8 months, knew it was basic but wow.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    good enough

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 of the buttons are loose on it. We will see if the plug in will hold up. i couldn't get a warranty on this even though its new. Also it took 3 weeks to come in which is why i couldn't get a warranty.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It’s ok aside from the lack of backlight in keyboa

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for my daughter and unfortunately she only just told me the keyboard doesn’t have backlight and I’m so disappointed, don’t know if I can return it and upgrade but I’ll try

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    HP laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very slow laptop and doesn’t turn on as it’s supposed to. I have to hold down the power button until doesYet one of the best brands. I’ve always used this brand

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor screen quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap screens to look it makes my eye hurt it’s blurry no matter what you set to the brightness the screen is poor quality other than that it works ok

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor processor

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is not well at multitasking, not good for a college student. It is beautiful and came with all necessary parts and no damages.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    slow

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is slow and I had no idea that it was small was looking for a larger screen.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow and felt cheap. Ended up returning to get something slightly better.

    No, I would not recommend this to a friend