Customer Ratings & Reviews

Not happy with this purchase because I have already been to Geek Squad and ever since I bought it it's been problematic like caps key turns on and off on it's on

It took 3 times before computer would update without failing. Battery life was only 3 hours at best. Not impressed. I returned it.

I PREVIOUSLY OWNED A HP LAPTOP AND LOVED IT. IT WAS OLD AND TIME TO UPDATE, SO I DECIDED TO PURCHASE ANOTHER HP WHICH WAS SUPPOSED TO BE FASTER WITH MORE MEMORY. SO FAR, THAT HAS NOT BEEN THE CASE. IT IS SLOW AND INTERNET KEEPS DISCONNECTING. I DID NOT HAVE THIS PROBLEM WITH THE PREVIOUS HP. I DON'T WANT TO SPEND MORE MONEY ON NEW ROUTERS, ETC. I AM DISAPPOINTED.

After having this laptop for a few days I had to return it. I guess you get what you pay for and certainly this wasn't what I was looking for even though i got this on sale. If your budget is tight this would be ok. Other than that this laptop was super slow on start up and I just couldn't deal with that

I purchased this purely because of the great price. It is not a good computer. It is slow and unresponsive and very frustrating to use, even when I am just on the internet or working on a spreadsheet. I would not recommend this product.

For HP this laptop is very slow to handle all of updates that need to be loaded. Start up time very slow. I thought I was getting a good deal.

I'm guessing the prior reviews were done on previous versions of windows. Once you update windows and load office it's a really slow system.

Computer randomly makes buzzing sounds then resets itself one month after purchase.

Very slow. Had to return it. Price does not mean good value. 2 stars for price only.

Very slow and always spinning. Not what I hoped for

Very slow would not load Facebook took 10 15 minutes. Returned

Laptop is absolutely awful and I won't buy an HP ever again.

no faster than my 6yr old gateway & has less wi fi range

Spend most of my time waiting for this to run right.

I bought this laptop for less than $350, so obviously I know the adage "you get what you pay for". BUT, my last laptop was $400 and is six years old and blows this thing out of the water. First off, the touchpad on this laptop is gritty, not smooth like most. Additionally, the left button is awful and wouldn't stay "clicked" while I was trying to scroll through websites or folders. The computer overall is slower than I thought it'd be. And last but not least, it feels so cheap. The plastic casing picks up every single fingerprint from you touching or adjusting the screen or cover. It's going back to Best Buy and I'll find another.

This has been by far the worse laptop I have ever owned, A12 processor runs Navisworks very well which is why I bought it. It takes for ever to start, it asks for password 2 or 3 times once it comes on, then I have to wait from 7 to 10 minutes before I can use it. Battery life is about 45 minutes at idle unplugged, if I don't use it for a few days battery just drains on its own, ( I've had others that hold charge for up to 3 or 4 months stored and unplugged). 2 of the 3 USB ports stopped working within 6 or 7 months, charger stopped working after 1 year had to get an aftermarket one, I have an 8 year old HP A6 Vision AMD Pavillion laptop that works better and faster than this one.