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Customer reviews

Rating 4.6 out of 5 stars with 453 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 453 reviews
  • Rated 4 out of 5 stars

    We love our camera ans how far out it will zoom!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are really enjoying our new camera. We totally love how far we can zoom out. We take so many photos of Eagles and other wildlife. We have never had a camera that will zoom out like this one. We have awesome photos of the moon! We would recommend this camera to any one who news a lens that will really zoom out a long way.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is very good have been using it for sometimes is ver fast and sharp

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop for college student

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop, runs very fast,easy to transport,am using it for online classes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super fast and still works like new 4 years later!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this laptop for 4 years now. I honestly only know basics about computers but needed something to do basic tasks and run a small business from. I wanted one that would last a few years without me having to constantly do updates, free up storage or do maintenance if any sort myself. . This laptop had to be more powerful than what I needed to use it for because it has exceeded my expectations. It is touch screen and the screen works as well as it did say 1. The battery life is not quite as long as it was 4 years ago but still lasts 5-6 hours on a full charge the speed is incredible. I have so many things stored on the laptop for my small business and it still runs as fast as the first day. The only thing I wish it had but the backlight on the keyboard. Other than that, this thing is amazing! I highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a desk top guy for many years. I was stuck to my big screen computer in my den and depended on my phone for mobility. What a joy to have the freedom of taking my full service computer with me everywhere. I did considerable research before buying this unit and it has been everything I wanted and more. It is fast and efficient. Just the right size to fit my needs and very light. It does more of the work I need to get done than my old desk unit did and it is MOBILE.I cant say enough about my Best Buy associate Maggie at Northlake store who was a tremendous help in guiding me through the selection process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great HP Purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to Agree with Several Positive Reviews here About this laptop. I found myself in bestbuy last month with my old Toshiba which was 7yrs old, and the Geek Squad Noticed a cracked screen. A new one was needed.I had no Clue what to choose within my Budget.However with the assistance of Geek Squad. and best buy Employees This HP model was Chosen and I could'n be Happier. it fits my needs. Simple Email internet purchases, Bill pay E,T.C web searches. I used A credit card for this purchase with 15 months 0 interest. Works for Me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simple but Bluetooth function needs work.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a new computer since my Acer had quit working. I have always been fond of Acer's because of the simplicity of their laptops and the setup. I came into Best Buy looking for an Acer, but the only one they had was for gaming. Not something I needed or would spend the money on. They didn't have a big selection of computers which was a disappointment. They had more smaller computers than they did bigger ones. I asked the sale's associate to help me figure out the difference in-between this computer and one that was smaller but more expensive. The smaller one could flip into a tablet and was touch screen. This laptop was bigger with the number pad included and was touchscreen. I opted for this one. It gets confusing at times because I'm not used to the touchscreen yet. I notice that if my child comes up and touches the screen, the entire screen moves or loads what they touched. It's definitely a new learning experience. The interface is nice and sophisticated. I keep having issues with the bluetooth on this laptop though. I can hook up my wireless headphones and it works great. If they get disconnected, the computer does not like to connect them again. There is a troubleshoot for bluetooth, which I have used. However, it says it fixes the problem, but it does not. I disconnected my headphones and clicked the forget this device. When I try to reconnect it back and click to discover the headphones, it will not discover them. I can discover them on my cell phone with no problem. Since I do a lot of the computer which requires me to have headphones for my job, I find this to be an inconvience. Other than that, I have had no issues with the laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mid-Range, suitable laptop for Grad School

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While this is not a gaming laptop nor a high end one with a flexible screen, it does operate and function fast and as needed to handle programs my previous economy 2014 model Toshiba could no longer support. Office 365, Plex, Vuze, Chrome, VPN, all work with tremendous speed. Start up time is less than 10 seconds. If anything changes on this laptop performance wise, I will adjust the review accordingly. My only issue is the charger itself is made (power wise) just for this laptop. While this HP was purchased with the idea of having a shared charger between two laptops of the same brand at home, the charger is slightly under powered, it would seem. Is this a big deal? No, not at all, just an observation and oversight on my part which in no way affects the performance or usability of the laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my HP laptop. I had to buy extra ports, but that was only an extra $12. Love the calculator keyboard component. Still getting use to the "keyboard touch", but I dont' think that will be a problem. The windows software, however, leaves a bit to be desired.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simple Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a tech-y person so please take this review with a grain of salt. The laptop is easy to use, lightweight, with a bigger screen. I Like it but with one complaint. Why isn’t the mouse centered? Is this normal? It’s rather annoying. I’m always accidentally right clicking things. I didn’t think I’d use the touch screen feature as much as I have but find myself doing just that. Perhaps it’s because it’s faster than accidentally right clicking everything. Battery life is okay/good not the “wow!” I was going for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So happy with product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I have never owned an HP Laptop, I have to say that I am very happy with the ease of setting it up, the size and the performance so far. This laptop is not necessarily a business workhorse but a supplement work item that I can carry with me into a client's office and be confident my presentation is intact and ready to go. This laptop would be perfect for a student that needs research and writing capability! Thank you for this recommendation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer to get the job done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been without a computer for over a year, and found this at a great price for our budget. The touch screen is something to get used to, but was a plus as I had been using my cell phone for the past year as my communicative device. Typically used for video streaming, social media, email, and a few household business things. Overall this is a computer that met my needs and gets the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for a simple family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So our Laptop died on us and we needed to get a new one. I went to Best Buy once and got kinda lost. I called a good friend of ours and had him go with us. He narrowed it down to two different laptops. This one and another one. Well we chose this one due to the size, the touch availability, it’s just an all around awesome computer for your school work, web browsing and huluing lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old machine slow, new machine FAST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old PC was running slower and slower and was taking a lot of time to process. I ordered a new HP and it was delivered in a few days. The set up was easy and I can't believe the difference. I was concerned about the size of the screen, but it's nice and clear. The sound is awesome, clear as a bell and the speed is super fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good full hd touch screen computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for doing all things besides heavy gaming, which is great for me. The touch screen makes things a breeze from navigating web pages, to editing a word document, to shutting it down. The built in voice assistant Cortana helps a bit to look stuff up online and open aplications but I can't figure out how to open up web pages with Cortanas help or say, look up a YouTube video once she's opened YT. Love the 15.6 inch screen, it's huge! Great for viewing stuff in full HD. Very, very quick startup also with the ssd it has, about 10 seconds from powering on to putting in my password to my desktop. Couldn't have asked for a better laptop for the price. Thanks Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect for seniors!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find this laptop perfect for reviewing the news, reviewing emails, facebook and for tracking bank accounts, paying bills, etc. Also perfect for reviewing travel options and for planning trips. For seniors, the large keys and screen make it easy to see and use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied with my purchase

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good purchase. I’ve had this laptop for about 1yr and no problems with it. I only wish it would’ve came with an internal CD Drive, instead of having to purchase one separately. Other than that, this laptop is one of the best I’ve had. It was reasonably priced, It runs smoothly, the start-up is fast, hardware/software runs efficiently. Hopefully the life-span of it will be much longer. I am pleased with the purchase & would recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this computer. Still learning about its capacity and capabilities. The only negative comment I have is that there doesn’t seem to be an indicator light for the num lock and you don’t know if it’s on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice HP quality but maybe lower the price?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a nice laptop, but we returned it after the Envy went on sale. For an extra $70 we got a backlit keyboard, HD screen, and 256 G SSD with the Envy. Same i5 processor & screen size. I also think the 128 G SSD is too small for any laptop. In any case, it was typical superior HP quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Adequate laptop for my needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this essentially as an impulse buy. The price was right for my range. so far it has done what I've asked it to. Including some gaming, although the storage is lacking and had to move a lot to my external. But other than that, I am pleased. Its a good home computer and office work. Boots up quickly, and have no overheating issues even with gaming on moderate to low settings (Due to no real graphics card on this machine, not what it was designed for.)

    I would recommend this to a friend