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Rating 1 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Rated 1 out of 5 stars

    NOT Refurbished by Best Buy Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expected refurbished item to be performed by Best Buy Geek Squad. Instead, item refurbished by unknown company named "PlanITROI". Item received with extremely limited instructions, only one line item stating that 'Windows 10 Activation' must be performed prior to use. Also, no description of item features, nor diagram showing multiple features observed. This is POOR Service at its best. This laptop has unique external features, but without a diagram, I do not know what they are for, or how to use them. Also, item was not properly cleaned of previous owner's account info--upon first use, note displayed on screen stated that this was not my account?! I am not happy with this purchase!!! Also, does not have 'backlit keyboard', nor could not find 'DVD Drive' as stated in Specs.

    No, I would not recommend this to a friend
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