This reviewer received promo considerations or sweepstakes entry for writing a review.
I had an expensive HP ENVY all-in-one, like this one, only with an i-5 processor and 23" touch screen. I liked them machine when it worked. BUT, HP changed that. Their pre-loaded "HP support assistant" said the machine needed a BIOS update, which showed up on their program. That BIOS update was downloaded and the machine shut off and on like it should, and the the machine was totally inoperable since that immediate point in time. I called HP technical support, who offered no assistance other than "go to hp.com and buy another one that suits your needs", or "take it to a local repair shop and see what they can do". Other calls yielded the same results. It was their HP update for my machine, and they destroyed my machine and did not accept any responsibility for it. I will never buy, nor recommend, another HP product as long as I live, and they have had ALL my computer business since Windows 98 second edition came out about 20 years ago.
