Customer Ratings & Reviews

The HP Deskjet 2827e is a nice printer, plagued only by HP’s self-inflicted issues. Physical installation is easy, simply a matter of removing the packing tape, installing two print cartridges, and powering it up. The form factor is reasonably small, making it a breeze to fit into most home office spaces. The 2827e is simple to set up, which gives it a distinct advantage over other HP printers I’ve tried recently. HP claims that they now use AI to assist with the app-based setup process, but don’t explain how they use it. However they’re using it, they have managed to catch the competition in setup simplicity – almost. The app recognized the printer, yet still required that I enter the model number to move forward with the installation. If the app recognizes the printer as an HP, why can’t it recognize the model number? (Competitors’ apps certainly do.) Other than this odd requirement, installation was simple and quick. Once the app said it had completed the setup, the printer remained invisible to my laptop (also an HP) for several minutes. After multiple attempts to install the printer, it was finally seen by the computer. As a professional software person, it would appear that this is a problem with the app, that the printer was not fully set up when the app said it was. When I got the 2827e connected to my laptop, it worked without any issues. Images and text are quite clear, and printing is reasonably fast. Controls are simple to use, and the scan utility works as expected. As with so many things these days, HP says they use AI for many features, including printing. For example, it says AI can sharpen your images or remove irrelevant parts of a web page before printing. This requires a subscription to HP+ and an Internet connection, as it can’t be processed on the unit itself. This also means that HP is collecting (and using, and in some cases, sharing) your personal information, including your activity and geolocation. You may feel differently, but given this I opted to live without the AI features. The ink cartridges are HP standard 67 and 67XL, so are readily available, but there are only two of them; black and color. Most manufacturers use multiple color cartridges, allowing you replace only the cartridges that run out of ink. If you’re out of red, there’s no need to replace the yellow. With this HP, you have to replace them all at once. This will lead to additional costs to the consumer. Also, the 2827e follows HP’s very disturbing pattern of only accepting genuine, new HP cartridges. Refilled or third part cartridges will not work, decreasing consumer choice and potentially increasing cost of ownership. So, the printer itself is a reasonable price and works quite well, even without the AI features enabled. If you want the extra features, you’ll have to decide if it’s worth losing control of your personal information to get them. And you need to decide it the ink cartridge issues cost issues are worth the low purchase price.

Quiet and efficient printer. Takes up just a little bit of room - matches my new HP All In One Desktop

This is an economy printer that has a very poorly design physical interface. I had encountered HP printers with this interface years ago but did not realize they still designed machines with this control panel. It is not intuitive and one must look up the process to do anything other than basic operations. An example is when you may need to change a WiFi address. You are required to restore the printer to Wi-Fi setup mode (this did work by holding both the WiFi button and X button for 3 or 4 seconds). Next you need to use the HP Smart app and the control panel to connect to the new network. The HP Smart app had many troubles doing the setup. Also the HP Smart app would not let me delete the partially installed printer; so I was stuck with a printer I could not connect. I finally had to uninstall/reinstall the app to clear the partial printer install. Finally I got the HP Smart app to get through the setup. There is no way to use the printer’s control panel alone to set a WiFi address. I was frustrated that the installation was cumbersome and prone to failing at various stages. I needed several attempts and 90 minutes to get the HP Smart App to complete the setup and get this printer installed. Often the app could not find this printer or the app would hang during various phases of the setup. In a few instances when the app could not find the printer, it sent me to a manual setup and asked for the IP address of the printer which I could not get. It would seem the code funneled me into this point from situations where you would have the IP address, so the HP Smart app needs a fix in this area. I did use a laptop connected to a 2.4 GHz access point and also connected the printer to this same access point. You cannot use a 5.0 GHz access point as that is not supported. I did notice that this version of printer (the 2827e) never does appear when the HP Smart app searches for printers; sometimes I would see the 2800e printer series instead. I believe HP should make the HP Smart show the correct model of printer instead of a generic series. Of course the app should more reliably do the full install without needing so many retries. On a positive note, a color printout was very accurate to the original color and the speed of the printing process was fine for both black/white and color printing. My advice would be to get a printer that has a control panel and joystick buttons, that will allow you to perform operations from the printer physically like setting the WiFi address/password, finding the IP address, firmware updates and so forth. Ultimately the printer was functional and printed per specifications connected over WiFi. However, based on the inadequate user interface and the problems encountered with the HP Smart app, I would not be able to recommend this printer.

This printer is good and simple to use for a low volume user.

A good everyday printer for a good price! --------

It’s been good so far, only have had it a couple of days

The HP DESKJET 2827e ALL-IN-ONE PRINTER is a printer that I had no luck in getting setup. I’ve had quite a few printers over the years, and this has to be by far the worst printer setup I’ve ever encountered. HP no longer uses the HP Smart app, which used to work with no issues for me in the past. They have replaced it with their new HP, which has a nice looking UI but its setup process is one of the worst. When I try to have the app locate the printer it fails to find it and displays “No internet connection found. Check your network or try again later.” I then went into my WiFi Settings and selected “HP=Setup<B6~DeskJet 2800 series” as the WiFi network in hopes it would connect to the printers built in network so the app could find it. Unfortunately, it sill would not find the printer. I used a cable and plugged the printer directly into my MacBook. I went to HP’s website in hopes it would allow me to install printer drivers and software on to my computer. Instead, it directed me to the Mac Appstore to install the same non working app that’s on my phone. I event tried holding the cancel and WiFi buttons for 3-4 seconds to try to reset the built in WiFi so the app could find it. Still no lock. This maybe a decent printer, but the app and setup process makes it no go for me. I eventually just gave up and I do no recommend this printer.

it is very different.... than i had Epson before..