Customer Ratings & Reviews

touch screen goes unresponsive, HP smart cannot find printer occasionally.

Couldn’t connect with computer and geek couldn’t help even with my membership.

The worst printer I have ever owned and I always buy HP!! Set up was a nightmare. Was not able to connect to the app or instant ink. Once set up it was very noisy and did not print properly. Everything had lines across the pages. I aligned the cartridges, I cleaned the cartridges, I changed the cartridges. I ended up returning the printer.

The printer is very slow. The ink is expensive. When the printer goes to sleep, it cannot be woken up by sending a document to the printer, or pressing the power button. In fact, the power button does absolutely nothing. The only way to wake the printer up is to unplug it and plug it back in. Then you have to wait three or four minutes for it to boot up.

It’s a very complicated printer to set up lots of functions I’m suppose to have still do not work. Called the help line for help and their suggestion was to return it : Did not expect that from from anyone representing a HP product:(

It took much time and trouble to get it to print documents in word.

Picked up this printer because my other HP printer broke after two years. This new one lasted less than 24hrs before it had a cartridge issue that couldn’t be resolved even after troubleshooting with HP customer support over the phone. It printer about 40 pages before having the issue. I was told I could wait 7-10days for a replacement cartridge but was over that idea so I swapped it out for a canon printer

Literally started having problems with it the second week after I started using it. Thought it was a fluke. Was trying to work on assignments and print, still had problems. Went to return it and it said window closed. This product sucks.

Very disappointed. It does not take legal sized paper as my HP 5510 Envy does. It does not print when it says it is - I have to unplug it and plug it in again to make it print - even though it shows it is connected to the internet

Have to unplug it every time I need to use it and restart it. For a new printer I would not recommend!! I wish o returned it right away!!

Worked for 4 months maybe printed 15 pages max. Constantly disconnects from Wi-Fi and then won’t reconnect. WAPs won’t work, type in password won’t work if you can ever get to that screen. This is hands down to worst experience I’ve had with any Wi-Fi printer. Big fat F to HP

It's not user friendly. Looks like HP is still improving it and definitely needs to further improve it before selling it! End up returning it to best buy!

Difficult to set up and use. Best use is as a paperweight.

Was sold a defective printer. Returned it and exchanged it for another one. The one is great.

Super unfortunate. Purchased this printer at full price. Upon getting ready to remove from box... it had been opened! Everything was put in box nice, but absolutely nothing was still wrapped in plastic, and only the corner were taped back up. Would bot have had an issue had i paid opened boxed price.

Constantly loses connection and you have to restart

Geek Squad set up copier at my home . After a few uses it “froze” . I can’t even turn it ON . I should have had taken in older copier for repair !

It is very difficult to set to email so you scan and email documents

Would return if we could! Loses WIFI connection daily. After a reset, it still doesn't always connect to all the devices. Do not buy this. Spend your money elsewhere

This printer is awful and stopped connected within a few months of having it. The hp support sucks too, you would think after paying 100 bucks for a PRINTER it would at least PRINT.