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Customer Ratings & Reviews

Your price for this item is $594.99
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The comparable value price is $849.99

Customer reviews

Rating 4.6 out of 5 stars with 1145 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers recognize the ENVY x360 2-in-1 laptop for its touchscreen capabilities, fast performance, lightweight design, and reasonable price. While some users have concerns about reliability, storage capacity, fingerprint sensor issues, and defective units, many are pleased with its overall value and versatility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,144 reviews
  • Pros mentioned:
    Lightweight, Touch screen

    Rated 5 out of 5 stars

    Touch screen laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable, have had this laptop for over a year now. I like the touch screen ability, as I have this connected to multiple monitors and it makes it easier to quickly access whatever I need versus searching for the mouse. Very lightweight and compact.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fast, Touch screen

    Rated 5 out of 5 stars

    Great computer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs fast, battery life is long and touch is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Bought my first laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I meandered into Best Buy one day to check out their laptops. I had been thinking about purchasing one for myself since i started an online course and had also recently purchased a Cricut explore 2. I was not intending to buy one that day. But a helpful associate showed me the Envy x360. It was love at first sight, and I still love it. I do still use my iPad, but this is much better suited for my online class and Cricut.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Touch screen

    Rated 5 out of 5 stars

    Great college laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 of these for my twins to go off to college. Lightweight. Great graphics and great features for college needs. Touch screen is an extra addition that I was not looking for but came with this model. I am very pleased on the value for the money on this laptop

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    Excellent Home Computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been amazing! It is fast and versatile and the touch screen is a really awesome feature for the kids. Really recommend a wireless mouse with it as well. If you are looking for a good all around laptop to use at home this is the one!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Fast, Light, a GREAT BUY!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for work to replace an old Lenovo. A year ago, I bought an HP all-in-one for home, and have been very happy with it. I bought this during the back to school sale at Best Buy, and saved a total of $250 - I picked this up for only $600! Super easy Windows 10 setup, an hour or so to download and install updates (I have gig ethernet in my home, so it went quickly), and I was running like a rockstar! The screen is beautiful, and as a touchscreen, works well without having to recalibrate. The B&O speakers sound awesome, and the lightweight aluminum frame is strong but lightweight. For the money, this laptop is a GREAT bang for the buck!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great for regular daily use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought this laptop solely for work and it ended being a laptop I used regularly for pretty much anything I needed on a regular basis aside from work, like checking my personal email and making online purchases. The picture quality is better than many if not most other laptops, but I wish the brightness could go a little higher than the maximum that it's limited to. It has a fingerprint reader which comes in handy for quick unlocking, but after a while it became harder to use so I just stuck to using the pin instead which wasn't a big deal. I haven't used the camera on it yet so I don't know how the quality of it is. There have been times where I won't need to use it so I won't and I'll put it in sleep mode, and even after a few days, I'll open it up and find that the battery percentage wasn't much lower than it was from the last time I had used it. Overall, other than very minor blemishes, it's a great, reliable laptop that's great for everyday use

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Price

    Rated 5 out of 5 stars

    Great laptop at a good price.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a laptop that would handle software applications for my computer classes at school. Good for the price and the SSD makes this laptop very fast.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Touch screen

    Rated 5 out of 5 stars

    Great every day computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this computer for writing, researching, and basic spreadsheet work. It is lightweight and easy to take around with me, even with the slightly larger screen size. I love the touch screen and the fingerprint security.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    Very good value for money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop in the Student Deal offer and it is a really great laptop. I love the tablet feature, the touch screen is really good and it is also really fast.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Awesome computer to keep my home business running!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went into Best Buy to get my old computer fixed. It made sense to buy a new one because of the cost to get my old computer fixed and because my home business was growing. I'm absolutely in love with this computer...its sleekness, speed, light key strokes and all of the other whistle and bells it comes with! I am so happy my knowledgeable Microsoft Expert, Brayden White, recommended this computer to me.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Battery life is decent with light usage.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP Envy x360 laptop looks elegant and sleek while being considerably compact. It feels sturdy and smooth. The keyboard is stretched and the individual keys well spaced and not cramped against one another. It is also black lit. The display is a Full HD resolution and is quite enjoyable when watching Netflix but I do struggle viewing the screen outdoors. I think that has to do with the display brightness. Audio is good and the grilles in front of the screen direct audio straight to my face and its loud. Performance is okay though it does get hot after some time. Browsing, multitasking and playing games is not bad. My main issue so far is battery life. Its okay at most but I wish it could be better. Apart from that the laptop itself is okay. There is a decent amount of storage. The SSD is reasonably quick and fast at loading. Touchscreen availability and usage is nice.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Touch screen

    Rated 5 out of 5 stars

    A nice touchscreen computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a touchscreen computer that was affordable to use in my teaching using zoom. This is a great computer and lightweight to move from place to place.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    All I Need!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was recommended by my IT guy at work, when mine stopped working. It has everything I could ask for - beautiful display, touch screen, changes to a tablet and it's fast!

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    Great Home & Work Computer!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the touch screen and the speed of switching applications. It has worked well for my family of 5 to be able to log on an get working on school and personal docs.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touch screen

    Rated 5 out of 5 stars

    Easy to use for students

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop isn't bulky/heavy and keyboard is standard. Illumination for keyboard is useful for late night study sessions. Good battery life. Great for note-taking/work sessions.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Touch screen

    Rated 5 out of 5 stars

    Great and convenient laptop!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been everything!! It's lightweight and touch screen. Easy to navigate. I would recommend this laptop for students and professionals as I am both at the moment!

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Best purchase I've made

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really glad I purchased the HP Envy X360. The processor is quick and the picture is very nice. I like the security lock feature via fingerprint for quick unlock and the versatility of the tablet and lap top. Netflix movies look great and the sound speakers are excellent. I recommend this laptop for everyday use. It's very lightweight and has a good battery life!

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Touch screen

    Rated 5 out of 5 stars

    Great value for this laptop!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touch screen feature of this laptop makes this product super user friendly. Lightweight computer with a nice, large screen.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Touch screen

    Rated 5 out of 5 stars

    Great computer, love the touch screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is exactly perfect for me. All it's features touchscreen operating system, light weight & silver coloring. Easy to use for my needs and enjoyment.

    I would recommend this to a friend