Customer Ratings & Reviews

Horrible and no support, wouldn’t work with apple computer

Best small business and home use , recommended easy to install

I was so excited to find this printer due to it's size and features, but it was a complete fail. After many hours I was never able to get it to connect and work. I researched online forums and SO many people had the same problem. In addition, HP and it's Instant Ink program is very "Big Brother" because they are always monitoring your activity. Thank goodness Best Buy has a good return policy.

Best printer for the price! Must for a home office

Good Sale Value! Easy online odering and pickup!!!

Exceeded my expectations. It was in stock and working within 3 hrs

Easy setup and excellent print quality and resolution

Once upon a time you could download a driver and install a network printer; But HP has made everything annoying andby requiring app installation.

So let's start with the fact that I am struggling with this rating. It is AVERAGING to a 3. Having been a loyal HP customer for YEARS, near decades for my printing choices, I didn't hesitate much on getting this printer, as spec wise was going to be a good replacement for a 5yr old printer that died. So let's start with the good: And it is a 5. - Print's FAST. Doesn't take time to spin up, and the pages are done and printed. - Quality is great, dark and crisp - I have done some 20 page prints, and Pages per minute seem pretty accurate - It doesn't take up much space, good size for a laser printer - Doing some searching I see there is an add-on tray for a 2nd tray, which is a good option to have for those that need two different mediums - Works seamlessly with Mac, Windows, and my mobile devices So all of that has been great. now for the polar opposite, 1 star This printer has been completely targeted for the HP subscription service to send you ink, when it thinks you need it. That model doesn't work for me, and many other applications that I am aware of. From my understanding of the specs... I have NO CHOICE then to use the official HP cartridges with this, that start at $100 for the low print capacity, and $250-300 for high capacity. Best Buy doesn't carry either of them, so you need to go to a different vendor. The Setup.. I have never gone through as much of a convoluted and painful setup process for a printer. For decades, I have been used to unbox, plug it in, put some paper in, and then you are off. Then with network based ones, they would immediately get a IP (DHCP), and you would just configure the driver, and you are on the way. For this one, you need to go through a multi-step, online experience. That first MUST BEDONE on a full computer browser, don't try to do this on a phone or tablet, it isn't allowed. You can't use the HP SMART app to do it either. You have to pair it to an HP account as well. You can't just activate and turn it on, you basically tie it to your account. Not sure what is going to happen or procedures if I ever decide to sell, donate, or give this printer to someone else (like my kids for their dorm). I really really hope, HP reconsiders this activation model for printers. With less and less need for physical printing, I can see my future purchases going a different direction.

i’ve always been sn HP fan but this prinler turned out to be impossible to install and i returned it after more than 20 hours of trying.

I never got this printer to work for me. I returned it after many hours of wasted time

It meets my expectations and was shipped quickly after I ordered online.

These things are work horses. Great network printers,

I would like to start off by saying this is a really generous 4 star rating. It's truly 3.5 stars to me, but it's not deserving of a 3, and it's surely not a 5 star product especially for the price. Perhaps the set up experience is not optimal, but you have to remember this is a laser printer and not your standard inkjet where setup is more of what people are used to. For me personally, set-up was a breeze. I had no issues whatsoever connecting everything, and the UI isn't slow and laggy like I was expecting in comparison to my current Brother laser printer. Where my gripe is, is that this is way over priced in my opinion for what you get. I'm trying to justify what makes this worth the value of MSRP for this product, because there's nothing special about it in my opinion. Yes it prints well and very nicely. Yes the aesthetic is what you'd expect for a laser printer that's good for an office space and compact enough even for use at home to print out documents, school papers, coupons, plane tickets, etc. But even with 3 months of instant ink that likely won't be used a ton, what makes this worth the price? I also do not understand how this can just be a black and white laser printer for the price. I would expect color output as an option along with basic scanning capabilities. I'm pretty disappointed with its lack of features. But again, there's nothing wrong with it to me, and that's why this gets 4 stars.

Just another HP printer, really. You have to sign up for the HP smart app in order for this to work properly and get set up. Directions are lacking and NO WHERE in them do they state that this is NOT a wireless printer. Who makes a non wireless printer in 2022? We spent about 30 minutes trying to set this up wireless before we gave up and hard wired it. Once that happened the set up process was actually smooth and the printer works as intended. Not being wireless somewhat limits your placement of the printer. Being that we intend to use this as a home business printer, it works as intended and prints nice quality sheets. Quiet mode works well, keeping the noise down and does not really slow the print speed down. The LCD screen is on the smaller side so for anyone with poor to failing eyesight, you will need some assistance. The requirement of using HP only LaserJet ink is also on the down side, but since most cartridges will give you hundreds of prints, not that big of a deal. Overall, it does what it is supposed to do but if I were buying, I would get the wireless version.

So I received my HP LaserJet Pro 4001ne Black & White Laser Printer about a week ago and initially I had high hopes for this printer. However, those high hopes were quickly dashed. Unboxing the printer is easy-peasy and inside comes the printer itself, the power cord, and a couple of user manuals/documentation on the printer. Like I stated before I was anxiously waiting for this printer to arrive as we use LaserJet printers at work, and I thought it'd be pretty cool to have one at home for my home office. Well upon unboxing I noticed there was no ink/toner to install (it comes pre-installed), which that automatically earned a star for me. From there the setup of the printer appeared to be easy as pie, however, that was not the case. From the looks of it, it appears that all one must do is simply plug the power cord into the back of the printer, add some printer paper to the load tray, and press the power button. And that's exactly what I did, but to my dismay, that's where the issues began. As soon as you power on the printer and it goes through its startup process, you're instructed by the tiny non-touchscreen to go to hpsmart.com/setup to continue before you can do anything else. Once there, you're instructed to download the HP Easy Start Pro software, install, and follow the on-screen instructions to continue. Once the software is installed it's supposed to search for the wifi signal to connect to your home network, however, there's no wifi signal being sent out. Not sure what the issue is, but it will not work via wifi although the non-thorough user manual makes it sound as though it is a wireless printer. So the only other way for it to work is to use an Ethernet cable. After locating one, I was able to get it up and running. My included pictures shows what comes on the display when you power on the printer as well as what the manual says in Step 2 on page 2: "For wireless setup, do no connect an Ethernet cable." That makes it sound as though this is supposed to be a wireless printer. Now granted it has some flaws from not being wireless it did work decently at best when connected via Ethernet, but who wants extra cables connected to make things that should be wireless work. Just another cable to have and plugged in which makes no sense to me. Using this as a home network printer will be ok for those that can overlook the non-wireless issue. But for me it's a no go. It could be a really great printer, however, I spent way too much time trying over and over again attempting to get it to connect wirelessly. That being said, I can't honestly say I'd recommend this to anyone. Sorry HP, this decent printer could have been even more amazing, had it not been for that setup issue with the wireless.

I got my HP Laser Jet Pro 4001ne last week and it’s honestly a bit of a disappointment. I’ve used many Laser Jet printers in my day and as far as printing goes this one is decent. But that’s the best I can say. It does print fairly fast but the prints don’t look all that great. I mean it’s not terrible by any means, but it really feels like a steep back from the last Laser Jet I had. I do like the paper feeder, so there is that. While the print quality is ok, the set up was terrible. Most difficult printer set up I have ever had. There used to be a think called plug and play but now it seems more about making sure you have an app to track your ink levels. I despise this trend in the printer industry. Upon setting it up I got two lights blinking. One that is supposes to mean the printer is ready and another that there is a problem with no other explanation in the documentation that I could find. I should not need technical support to help set up a printer. I would strongly suggest Hp focus on delighting their customers with simple set ups and a high quality printer out of the box and anything else should be looked at after those 2 steps are achieved. All in all I would suggest avoiding this model. I have had Hp printers I have liked, I think the Neverstop is great and I like their Officejets Pros. But this one was a miss for me. I would not recommend this printer to a friend.

I’m very happy to decide want to buy this printer. It’s so good and mobile friendly. Happy happy.

Good printer for the money, Recomended for buisness that prints a lot

Great printer for the cost. We are thinking about buying more units.