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HP - LaserJet Pro MFP m477fdw Wireless Color All-In-One Printer - White-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 217 reviews

92%
would recommend to a friend

Expert rating

Rating 3.5 out of 5 stars with 2 reviews

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Cons

Customer ratings & reviews

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Page 1, showing1-20 of 217 Reviews
  • Rating: 5 out of 5 stars

    Great Choice

    Posted
    osoriomedia
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My venerable old color printer gave up the ghost suddenly one day and put me on the hunt for a new printer. I decided to upgrade to a laser printer for document longevity. I went to a major office supply store (30 miles away, but worth the trip) and asked for them to print a demo page from each of their laser printers. For models they didn't carry, I actually e-mailed the contact support for printers I was researching. Surprise! The manufacturers actually sent me test/demo pages (who says service is a dead art). In the end I went with color because, well, the world is a colorful place and so are the things I print. And finally we went with the HP M477fdw because it had the best feature set, great color output on the test pages, and I had just dropped in price to my "I'm willing to pay this..." range. EXCELLENT CHOICE! Easy to set up. Wireless config was extremely easy, although it requires 2.4GHz and doesn't support 5GHz (I had my 802.11n/ac router set for only 5Ghz "just because" and had to re-enable the 2.4Ghz net as well so I could use the printer). Wired ethernet was extremely simple, but who wants another wire to connect when the wireless is so great. Compatibility with Windows 7,8,10 is good with no hiccups. Compatibility with OS X 10.6, 10.9, and 10.10 is also good with no hiccups. iOS 8,9 work great as do Android 4 (Jellybean) through 4 (Lollipop). (Yeah, I have a "few" computers and devices - but then, I test and support a lot of stuff). The M477 is fast, quiet, and doesn't eat a lot of power most of the time because it enters a low power (according to my kill-a-watt box) mode when not printing. Prints are excellent, but a bit darker than your screen (the difference of RGB on the screen vs CMYK of the printer is noticeable). You can adjust for this by de-selecting HP Colorsmart when you print and specify an alternate (sRGB) or define your own color profile so the printer more closely matches your screen. But even if you don't the output is still outstanding. Scans to USB are useful, scan to e-mail is good if you keep the resolution to 300 dpi, otherwise the mail file is too large to send through many mail servers. Copies work great and are very quick. Yes the ADF scans and copies are limited to 300 dpi, while you can get 600dpi (optical) from the flatbed. This seems to be because of the fact that the ADF scans both sides of the document at the same side - halving the dpi (300dpi per side) to accommodate processor and/or memory capabilities in the printer. It is what it is, and it is adequate for all the "normal" tasks that use an ADF. OK, I really do love the printer and it works as advertised, and I'd recommend it to anyone looking for a great, decent priced color laser printer. BUT there is one annoying little glitch in its design that I didn't foresee. While it isn't a deal breaker, and I would have still bought the printer happily even knowing about the glitch, you'd think HP designers would have caught this one. The problem is the touchscreen. Actually it's just the location of the touchscreen. The touchscreen is just about 1 inch too far to the right on the printer. When copying from books or bound material the screen mount prevents you from putting the book up to the top edge of the flatbed platen. So, what you have to do is flatten the touchscreen pivot to as flat as it goes and drape the book/bound material over the touchscreen. Since even when the screen is "flat" it's higher than the flatbed platen, you end up having to bend up the book binding to go over it, which makes it just that more difficult to get the page you want properly registered for a good scan. (See the attached image) Still, a GREAT printer, better output than the competition I researched, easy to use with a variety of computers and devices. Now if it lasts it will be the "perfect" home/home-office printer.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Cheap Quality - Poor Software

    Posted
    xptree
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had an HP LaserJet 1200 that was a workhorse and lasted over ten years so I assumed that this printer would be of similar quality...not so. No end of issues using this printer with my mac and high sierra Printing - toner issues. Pages often print streaky or with hash marks. While the printer was under warranty I had to have multiple cartridges replaced multiple times. I finally gave up and when I need perfect quality I have to outsource. The paper feeders jam a lot and even after you clear the jams you still get the picture on the printer screen telling you to open a door and clear the jam. The only way to clear the error messages is to reboot the printer. Lots of connectivity issues where the printer prints once and then next time my computer cannot find the printer or says the printer is busy - Manual feed is super kludgy; often does not recognize that you have paper in the manual feed tray and will print from the main paper tray even when paper feed is set to manual in the print settings. Also when it does recognize the manual tray no matter what paper size I have it set to and what paper I load I have to get past an alert on the printer that tells me to accept the current paper size. - Scanning is slow and the automatic feeder is useless: either fails to feed, grabs multiple sheets or runs the first sheet through and then stops halfway through the second sheet. If you do for some reason buy this printer... some advice.... - Purchase an extended warranty. I imagine a lot of the reviews on here are posted shortly after purchase. I have had the printer for over a year and a half and parts are breaking rapidly. - Customer support is very weak off shore support but push if you can to speak to higher tiered support and you may get some answers. I spoke to about ten first tier support people about network connectivity issues and they walked me through the same scripted steps or tried to claim that my OS was not supported, I finally got to a high level technical person who had me go into the printer settings using my browser and the printer ip address and we changed a few settings and turned off IPv6 and DHCPv6 and that did resolve some of the network issues. - Pay attention to your paper type settings: on any other printer I have used I could print labels or card stock on almost any setting including economy/fast. On this HP for example the only way to print shipping labels is to change the paper type to "Labels". This will print _extremely slow_ and use lots of ink but it is the only way I have been able to print ship labels and not have the bar codes smeared halfway across the page. In short I would not purchase this printer again. A very expensive printer with very poor quality both hardware and software,

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Buggy and poor Quality Control!

    Posted
    khaihon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    On paper (no pun intended), the M477FDW has it all. Fast networking, Wifi, web-enabled apps, single pass dual sided scanning, EXCELLENT color and grayscale print quality, even a fax (if you're into that sort of thing). Then the nightmare begins: Where do I start... The single-pass dual sided document feeder scans EVERY page crooked. The document feeder also grabs stacks of pages at a time, meaning I have to reload my stack, or scan one page at a time, making the auto document feeder completely USELESS. I also have this printer set up downstairs and my workstation is upstairs. This was very frustrating as I had to make over a dozen trips up and down the stairs to ensure my scan was successful. I bought an MFP, not a workout device. The networking would drop out after an hour. A reboot was always needed. I updated the firmware to the latest version, but it still didn't fix the problem. Got a Mac? Too bad. Half the time, PDF documents will not print and will give a "cannot print. file is corrupt" error on the printer, then proceed to ignore your print job. When you are printing PDF time sensitive real estate contracts, that's a big deal. The workaround is to use Adobe Reader to print, or a Windows computer, which I can put up with... but I can't put up with the constantly dropping network connections. My 6 year old Canon Pixma MX870 was way less fussy than this. I am hoping I just bought a bad individual unit. I placed another order for one, hoping it will not have the same problems. If HP can fix the many quality control problems, they may have something worth buying. In the meantime, stay away from this lemon.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Would not recommend.

    Posted
    Reviewer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this printer when it was on sale but ended up having to return it. The printer that I received was not able to print straight lines. I tried printing several different documents from different sources and the lines always printed out wavy. Even the pages that I printed directly from the printer such as the toner information page, printer configuration page etc. had the same issue. I could not find anywhere on how to do an alignment like you can on inkjet printers. The only alignment option on the printer is to change the margins to make the print be in the center of the page. The scanner is not very good on this printer either. When you scan pages in the ADF they are saved crooked. I spent ages playing around with the settings in the HP Scanning software but could not get the documents to scan straight. During my time messing around with the printer I also found several other bugs with are related to the firmware and drivers of the printer. I contacted HP Support and the solution for the hardware issues (wavy lines and scanner) was to keep returning the printer until I get one that works. I did not get much confidence from HP that the replacement would be any better and they also said that they didn't know if and when the software (firmware and driver) issues will be resolved so I returned it and bought a printer from a different manufacturer, which works perfectly out the box.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent if you don't print 2-sided

    Posted
    Jallis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is an excellent printer that prints very high-quality documents and photos. PROs: Creates beautiful fliers and documents - I'd say professional quality. The touch screen is nice and easy to use, the scanner is fast and does double-sided scanning quickly (saves as jpeg or PDF), easy set-up, and printing in color or b&w is super fast. It's also been very reliable. We've used this in a small business setting for almost 3 years and have had no issues. CONs: The one major downside for this printer is that duplex printing (double-sided printing) is not automatic (it's manual) and is a MAJOR pain in the butt (although it can be done and is not very difficult once you get it down.) I duplex print a lot and really hate taking the paper out to flip it around, and put it back in the printer... and half the time I screw it up and have to reprint 100 pages. If automatic duplex printing is important to you, there are two other printers you should consider (they are boththe same printer with one small feature difference: 1. the 477fdw is the exact same printer but has auto-duplex printing. 2. The 477fdn has auto-duplex printing but is not a stand-alone wireless printer. (I easily set this up on my wireless network and print wirelessly from all my devices, and I'm not a techie by any means... just followed the on-screen prompts during set-up. You do need to have a wireless network for that to work).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent printer, performance wise

    Posted
    FerdieG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a replacement to my old HP Officejet Pro 8500 which was also very good, but do have to replaced its ink very often due to drying of ink of the cartridges and its printhead when not in use for a week or so. This HP Laserjet Pro MFP M477fdw Wireless Color All-In-One Printer - White, is the best. It is fast, print-color is comparable or excellent to any ink printers if you properly tweak the settings, could automatically do back-to-back printing/copying, reliable FAX functions, and also reliable for scanning use. The only thing noted is that NO CALLER ID (nothing on the Settings Menu to activate it either). So far, it is working fine, but hopefully, they don't use those brittle plastic parts which were noted on previous printer models. One Con comment is, it is expensive (the printer itself) along with its toner cartridges which are also expensive.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    NOT good for Office use or for MacBooks

    Posted
    SaraWeinstockInc
    • Verified PurchaserVerified Purchase

    This printer is not good for Office, or for chronic, daily, multiple papers printed use. When trying to print from a MacBook,[ and apparently this is a problem for everyone with a MacBook using this model (just Google it]), the printer has trouble connecting to it; UNLESS you select print in different program. Preview will not work! Try printing in the ColorSync Utility app if applicable. However even then the documents kept getting lost in queue. Even printing from PC's, the printer would have trouble staying connected. We constantly had to restart the printer. The printer also printed our color documents really dark, chronically has items lost in the queue, Takes forever to actually print out something and even if you do it will be a miracle if it printed out all of the pages, as most of the time it will only print the first page. And sometimes it won't print because the "memory is low". We called HP Headquarters trying to get some of our issues worked out, but after trouble shooting for about 2 hours our technician suggested we just buy a new printer. Hope this helps!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent printer!

    Posted
    Derek
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After reviewing all the options for an all-in-one printer for my home office, I decided that this particular printer had just the right combination of features, size & technology (laser, not inkjet). Our previous printer was an inkjet & it was always out of ink costing a fortune to keep ready to print. I would note that there are 3 versions of this LaserJet Pro MFP m477, this one being the fdw, & this version is the most feature-rich of the three, so be aware of which one you are looking at. We operate the printer over wifi & it seems to be solid & reliable in staying connected to the network as opposed to our previous printer which needed to be reconnected frequently. Prints are tack sharp & fast with very short warm-up period. There is a higher capacity paper tray if needed, though we do not have it to evaluate. HP e-Print works great (unless the document is password protected then HP's servers cannot open the file to send the print.) It is convenient to send a print job remotely from my phone or tablet & then just grab it when I get home. ePrint also allows anyone to print something on our printer even without driver software just by sending an email to our printer. Replacement toner costs using aftermarket toner seem acceptable while HP toners are absurdly high priced (sorry HP, but your consumable prices are outrageous.) So far, I am happy with this all-in-one and so is my wife (the most important thing!).

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    59.f0 error

    Posted
    adam
    • My Best Buy® Elite MemberElite Member

    Purchased on line with free shipping to my house arrived quickly - credit to best buy *(thanks) set up was easy and I wanted to use it for a variety of printing jobs for my home office, I quickly connected: 1. connected tot the network - very easy 2. connected to the home server - test print confirmed 3. printed a few other documents in word, excel and a PPT 4. Connected the first notebook - easy and test printed several documents 5. connected another notebook - same easy routine at this point, I was feeling very good about the purchase Then I connected an Samsung android tablet - test print went well then printed a webpage fromt the tablet ... ohoh 59.F0 error unplugged unit and powered back up. went back to the server... print word document.. 59.F0 error then on the server I have a B&W HP laser connected - suddenly could not print to that either entire house and all connected devices could not print uninstalled all printers on all devices reinstalled on server only - 59.f0 error but I re-installed my old Laser and it worked.. whew.. called hp tech support, thinking I was missing a driver or something instantly she said ' return it, get another' I did not get another wireless but bought the 477DFN version - wired to network router.. everything works now.. tempted to return the wired 477DFN and repurchase this unit - but why tempt fate....

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Printer, Good Price

    Posted
    AlanD96
    • My Best Buy® Elite MemberElite Member

    I'm very happy with this printer. It's amazing that a color laser printer with all these features are available at this cost. Years ago a printer like this would cost thousands. I'm extremely happy with the output. I also purchased it because I don't print all that much and my previous inkjet printers would dry out whether I printed or not. Laser printers use powder which should not dry out prematurely.. The printer found my wireless network immediately and I've had no problem printing from all my computers and my Android phone. The printer even has its own email address so you can print to it from anywhere in the world. Just email your file to its page.. If the printer isn't online, it will be held in the HP queue in the cloud and will print as soon as the printer is powered up. Two sided printing is no problem and it scans and copies effortlessly. My only frustration is the printer powers completely off after 8 hours of non use, so after that time or the beginning of the next day you need to walk over to the printer and turn it back on physically. The printer setup does not offer a "no shutoff" option. When I inquired, an HP technician explained that it's a new model and in order for a new laser printer to receive the "Energy Star" label it MUST shut down after 8 hours of non use.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Solid Quality Color

    Posted
    Morey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Being experienced with professional print proofing systems ($6,000-$15,000 expected costs for our needs) we have always sought top quality wide format RIP systems for color accuracy and on the business side have used a black only laser for daily non-color or non-quality needs for years. On a whim, we bought this affordable laser CMYK duplex printing MFP and have so far been pleased with its overall ease and decent quality despite our knowledge that high quality like our RIP system would never be obtained with this $400 range printer or any laser or non-RIP inkjet. 10 years back $5,000 would have been needed for this standard of a CMYK laser printer. We recommend it for business or graphics usage if quick proofs or reports are needed. Of course in saying so we also are aware of the expected higher toner costs associated with laser toners x 4 required. Although $400 purchase price is nice, many home users may experience sticker shock when buying the extra capacity toners and hearing of $850 for overall replacement costs of 4 toners if buying HP toners — which might get users many copies before they run low on toners.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall Wonderful

    Posted
    AlanT
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my first laser color printer purchase and so far it has been meeting my all my expectations. Just a residential printer doing very light jobs but I was tired of changing ink cartridges and always seem to fail when I am in a rush. My ink cartridges kept drying out since I used it infrequently so I decided to go for the laser printer to solve the problem. I had several issues with my previous HP inkjet Printer D110a and biggest annoyance was its wifi connection latching on to the network. So far this does not seem to have any problem with any of my iOS devices. Printing quality, speed, document feeder, duplex function all are great features moving from an inkjet. Obviously not ideal for printing high quality photo prints but more than adequate for your basic photos. I haven't used the fax, online printing features, bypass feeder. Its definitely big but it doesn't bother me. Giving it a four star because I can't seem to scan COLOR documents through my Acrobat CC but no issues with Preview. I am unclear if this is a HP problem/Acrobat issue in iOS. Overall this printer should serve me well for a long time.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent office printer for all sorts of tasks

    Posted
    Maverick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Got away from Hp printers about 8 yrs ago in lieu of the Samsung printers. It was time to replace the Samsung all in one printer which has been a true work horse for me. Found out that Samsung has sold off the printer division - that's when I decided to explore Hp because of the styling (white/gray) which goes with my new office décor. Reviewing what Hp all in one printers had to offer was far superior to the 6260 FW Samsung I replaced with the Hp 477fdw in print speed, duplexing and smaller foot print than Samsung as well as economy. I am elated with this Hp all in one printer. My only issue is the various models 477 fnw, fdw, and fdn - hard to discern which one has what features and will best suit my needs. It took awhile and a lengthy converstion with HP technical support to sort things out. Thank you Hp Technical - because the Sales associates at Best Buy were inept about the differences and could not articulate these differences. But we worked through this and they ordered the Hp printer that was right for me.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Defective magenta printer cartridge

    Posted
    Bubba
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Although printer out of warranty I still have 80% on my magenta toner cartridge. It prints magenta dashes 7/8 inch apart all the way down the page. from researching online looks like the defect of magenta cartridge but HP will not help since printer out of warranty even though it is a cartridge issue and I have a total of 423 pages printed with this printer, does not get used much. I specifically paid more and got a laser printer so I would not have issues with drying Inc. so much for that idea now I'm wondering if it would even pay to purchase the more expensive original HP toner cartridges.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Printer & Scanner

    Posted
    RealEstateGuru
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I chose to stay with Hp Laser-Jet all in one printers after years of owning an older M1522nf model which proved to be reliable and dependable. I am happy I did as this M477fdw model was super easy to set up, just opened the box, turned it on, and ready to go..even downloaded printer app to my smart phone which allows me to print wirelessly and remotely. Super easy to use and as a realtor the repetitive use for multi document printing, scanning, etc has been a lifesaver. I was originally concerned that printing ink cartridge replacement was pricey, but found replacement ink super cheap online from 3rd party. All in all great product, looking forward to another 5yrs of use.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So Great! You will LOVE!

    Posted
    Mish
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This printer is very good! The only reason I did not do 5 out 5 stars is because the paper loader (slider tray) does feel a little cheap. As far as the color quality and the copies it makes - AMAZING! Very happy with it! It prints better than my work printer! Can be networked, we also were able to set up the scanner feature. So for instance, if you don't want to file your bills or important documents you can just scan them in and they go directly to a file on your computer. So EASY! It did take a little bit to set that up -but once it is set - you are good to go! Also the printer comes with some ink - all ready to go! I did 1500 prints before we decided to purchase a back up black cartridge. I did get the black cartridge at 150 bucks but I think it said about 6000 copies! So I would highly recommend this printer! Would buy again! :) Love!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Absolutely Best HP Color LaserJet Printer Ever

    Posted
    EdSsch

    I have owned many different models of HP Color LaserJet Printers over the years. This printer that just came out is absolutely the BEST ever! Advantages that you will appreciate as soon as printer is set-up: (1) It is extremely FAST to wake-up and print the 1st page, (2) Much less noise while printing, (3) Much SMALLER physical size overall. My older HP Color LaserJet (CM2320nf) was still working and was not very old, but my ink-cartridges were getting low. I could have bought more ink cartridges, but given the cost of the cartridges, I decided to spend a little bit more money and get the latest printer. I'm so glad I made that decision. You will not regret getting this printer.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Software Problem

    Posted
    Consultant

    This printer has a serious flaw in the software! I tried 3 times bringing it back and getting a new one to replace it the second time I got Geek Squad to remote connect to the printer and worked the issue for over an hour with no Luck! This was on the FDW version of the product. The third time I got the FNW thinking maybe a slight model change however still the same printer software is downloaded! In lies the problem! The Printer works fine when you open the box turn it on and run all the demo reports and config page! No Problems! Then you start loading the Printer software so you can actually use it? Then "49 service error" starts showing up and then you can not even do a simple copy page function directly on the printer. I love the hardware but until the software is fixed I would seriously not get this printer.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    So far so good

    Posted
    luvinmyphone
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This printer seems to work flawlessly! It was very easy to setup and runs very well. However, there is one issue that is a bit annoying: I've connected it to my phone line for FAXing purposes but, each time I pick up the phone to make or receive a call the printer wakes up (as you would expect) but, it's just a bit loud (as if it were about to print something). Otherwise, the printer is excellent and I would definitely recommend it to anyone looking for a home (or office) printer. Other reviews I've seen online complain that it is a bit expensive to run but, I haven't owned it long enough yet to comment in that regard. Printed copy is excellent and so is the speed. I'm very glad I made the purchase especially in light of the fact that every printer I looked at had its share of negatives.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best printer available

    Posted
    HoosierlyYours
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When my old HP all in one 2830 printer became no longer supported with current operating systems, I was angry as there was nothing wrong with the old one and I had printed over 100,000 copies on it. So I went to see what replaced it. This is a great printer and does the same as my old one. I think the toner capacity was reduced so you have to buy more toner at about $100/cartridge. I assume that is how they keep their financial hook in you. But over all, things work well and I can print via wifi. Best Buy clerk was surpurb and knew the product well and was able to explain to me the differences in this model line clearly. Since this was a professional printer (not the typical desk top printer) I can print 28 pages per minute. As I print self produced "books" all over 100 pages each, this is wonderful. I chose the print duplex option and it is still very fast.

    I would recommend this to a friend