Customer Ratings & Reviews
- Model:
- OJP 9015e
- SKU:
- 6450667
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the OfficeJet Pro 9015e's high-quality prints, ease of use, and wireless functionality. Many appreciate its quick setup and compact size, along with the overall reliability and good value for the price. However, some users find the printer to be noisy and have experienced issues with the paper tray's sturdiness. The scanning feature also receives positive feedback.
This summary was generated by AI based on customer reviews.
Like it but ..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it but it is hard the wireless connection settings
I would recommend this to a friendGets the job done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my daughter she loves it!!!!!
I would recommend this to a friend- Pros mentioned:Print quality
It is so slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the copies, scans, and prints are as good as the competitors. However, expect it to take FOREVER. I print a lot and this machine has gravely slowed down my productivity.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm so sorry to hear that the printer is performing so slowly! This is not at all the experience that we intend to provide, so I can imagine how disappointing it’s been. I want to make sure this gets resolved as soon as possible, so let’s see how I can help.
First, the following document will help guide you through troubleshooting any issues with slow printing:
- Windows: support.hp.com/document/bud03409
- Mac: support.hp.com/document/c01928898
As indicated in the above guide, just updating your printer's firmware will often help. You can find the latest firmware download for your printer at this link: support.hp.com/us-en/drivers/selfservice/model/24208582
If this falls short, please don't hesitate to reach out to us for support. We're always here to help, so you can get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Excellent.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it says it does. Great combination machine.
I would recommend this to a friendDon't buy this printer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst possible printer ever. total racket. don't buy
No, I would not recommend this to a friendvery satisfied with printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found this printer to be excellent so far after using it
I would recommend this to a friendGreat for the everyday homeowner to use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything needed for home use. Ink is reasonable.
I would recommend this to a friendIt has all the features I was looking for.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for what I need and even has an air print. Love it!
I would recommend this to a friendDoes not connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not connect the printer to wifi. The blue light never even blinks
No, I would not recommend this to a friendGreat 2 sided scan and print
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. Hard wired network. Good value.
I would recommend this to a friendWorks well with apple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use bigger capacity printer with small footprint
I would recommend this to a friendSo far great printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far great printer, will know more as I use the printer
I would recommend this to a friendI love this Printer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink delivered for a low price. Quality is good!! .
I would recommend this to a friendThe HP printer offline more than online.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer continually fails to stay online with my HP computer. Since both are HP products, one of them has some defects. I mean they are literally three feet apart.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has gone offline so frequently. Your frustration comes as no surprise, considering the device is so close to your HP computer. I want to help you remedy this problem, so I’ll provide some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Great Printer, Really Fast Speeds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer with all the functionality you need.
I would recommend this to a friendThin Flimsy Plastic, Paper Jams
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was such a major disappointment! Using all HP products at work and rushing to set up my home office my first instinct was to get this HP All-in-One for my home office. The first thing I noticed unpacking it is how unbelievably light thin and flimsy the unit is. Every time you try to slide the paper tray in and out the entire printer goes with it! And you will be taking that paper tray out a lot because I have never had any printer have so many paper jams before. After the initial setup it was just one paper jam after another! With the current situation as it is forcing everyone to shelter at home due to the Corona virus having to return this unit will not be easy. I cannot recommend this unit and would advise anyone considering it to steer clear and pick a different brand.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Aviedo.
I’m sorry to hear that your printer has experienced frequent paper jams. I can understand why that would quickly become frustrating, so I’ll offer you some suggestions that might remedy the situation.
First, I recommend following the steps in this guide to clearing and avoiding paper jams:
- support.hp.com/us-en/document/c06201289
You also might find useful information in this troubleshooting guide for feeders that either push through too many sheets or pick up none at all:
- support.hp.com/us-en/document/c01728503
If the problem persists, I recommend that you contact us directly at +1 800-474-6836. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best printer, over epson and dell. Uses less ink
I would recommend this to a friend- Pros mentioned:Print quality
How much money do you have for ink?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW IS THIS INK EXPENSIVE. I like the concept of it and all but wow do I really miss my laser jet if I am honest here. It does make pretty prints though
No, I would not recommend this to a friend HP Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice printer for home use. Color quality is nice.
I would recommend this to a friendMMM
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok for a while. It did seem at 1st that the lines on what was printed was fuzzy. Now the heads went bad. I was disappointed the last HP we had worked great.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed poorly for you. Your disappointment is easy to understand, considering you’ve dealt with poor print quality and now questionable printheads. I want to help you learn what’s going on with the device and resolve the situation. I hope the resource and information below will reach that goal.
I can’t tell from your review what’s causing the problems you describe. If you’ve not done so already, I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support