Customer Ratings & Reviews
- Model:
- OJP 9015e
- SKU:
- 6450667
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the OfficeJet Pro 9015e's high-quality prints, ease of use, and wireless functionality. Many appreciate its quick setup and compact size, along with the overall reliability and good value for the price. However, some users find the printer to be noisy and have experienced issues with the paper tray's sturdiness. The scanning feature also receives positive feedback.
This summary was generated by AI based on customer reviews.
Nice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Step up from previous Hp...perfect for home office.
I would recommend this to a friendGood print
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for normal house use and doesn't take much space
I would recommend this to a friendGood printer for small jobs
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I probably should have spent a little more money and bought a better printer/scanner combo. Good if you don’t have a lot of work to print/scan when working remotely.
I would recommend this to a friendGreat purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Would highly recommend. Five stars
I would recommend this to a friendgreat printer..performs many tasks.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once a geek squad.. Ben.. set it up ..runs perfect..
I would recommend this to a friendused for home office
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well for what I need it to do at my home office.
I would recommend this to a friendNot happy customer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and didn’t used it till 2 months after and it came saying the cartridge is on error.
No, I would not recommend this to a friendnice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works good....................................so far!
I would recommend this to a friendGREAT SO FAR
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT, IT WORKS FIND SO FAR. HAD USED THE FAX YET.
I would recommend this to a friendHP is total junk.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scanner/copier broke on second use. Total piece of garbage. Can't take it back since it was bought in June for my son to take to college.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Bill.
I’m sorry to hear that your printer’s scan and copy functions stopped working so soon after you’d completed setup. I can certainly understand why that would be a shock, especially considering the retailer’s return period has passed. I want to help you out of this dilemma. I hope the information and resource below reach that end.
I can’t tell from your review what happened or how the scan and copy functions broke. I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
hp sucks now.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the printer got stuck in a update loop. i called hp and they said the 9000 series are defective. if thats the case then they should pull these printers off the shelf.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has become mired in a process of attempting to update software that renders it inoperative. It’s no surprise that you’re so frustrated, especially considering a phone support agent said it’s a known defect. I want to help you remedy this situation, so I’ll direct you to a resource and some information I hope will accomplish that.
I can’t tell from your review why the printer has performed this way, and I’m not sure what means you used to contact HP. Therefore, I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Easy set up, easy out of the box, prints good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased had set up and printing within 20min
I would recommend this to a friendGreat printer for my needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It did want I expected to do. HP is a good printer.
I would recommend this to a friendGreat quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good and high quality, no regret to buy it...
I would recommend this to a friendPoor printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At the time of my purchase about the only printer you had in your store was this one. Was frustrated and frankly tired of shopping for one so grabbed this one up and now it's sitting in my computer room. Would have been much happier with a Canon or Epson but you had neither for me to select from. Oh well, shame on me but will not better next time, after all Best Buy is not the only place selling such equipment.
No, I would not recommend this to a friendMY Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer has all the capabilities needed. GREAT
I would recommend this to a friendHP Quality Problems
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this printer. After exclusively using HP printers for over 13 years, we bought this as a replacement. When setting it up, we kept getting error messages about the ink cartridges. We took it to the store, and after several tries the customer service rep finally was able to finish installation. It worked great for over a month and then pages began to print with horizontal lines and smudges. We followed troubleshooting advice repeatedly, including inserting a new black cartridge, then the procedure to reset it (unplugging, letting it set for over 30 minutes, etc), then we ran the program to clean the print heads, and then used the extended printer diagnostic. I noticed on the diagnostic that the “Print Head Assembly Information” states that the spot sensor was not calibrated. I think this is a factory quality problem. I finally called Best Buy Support since I had purchased an extended warranty. The rep had me go through additional steps to try to resolve the problem and consulted colleagues, but nothing worked. I’m returning it for a different brand. HP is NOT the reliable printer company it used to be. Very Disappinted.
No, I would not recommend this to a friendHP Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This works PERFECT. I would highly to all. Go buy.
I would recommend this to a friendWorst printer ever, DO NOT BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is absolutely the worst printer i've ever owned. Constant errors and issues when there shouldn't be any and have spent hours trying to print simple documents.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Kevin.
I’m sorry to learn that your printer has performed so poorly for you. It’s easy to understand why spending hours attempting to print simple documents would quickly become exasperating. I can’t tell from your review specifically what errors and issues have come up, but I’ll nonetheless direct you to some resources I hope will help you resolve whatever’s at hand.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/37934143
If you need further assistance with anything, I suggest you contact us directly so we can help you assess the situation and find a solution. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Bobbie
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OfficeJet Pro 9015 ran flawlessly for 1 year. Then it started displaying message "cartridge cannot be used until printer is enrolled in HP instant ink" I've been enrolled in HP instant ink for over a year. Called Hp to no avail. Corresponded with their virtual agent. No help. I've now been sitting with a printer that is unusible for 3 days. So, there customer support gets a 1 star from me. Printer when it was working gets a 4 star. Hello, Epson, here i come!
No, I would not recommend this to a friend