Customer Ratings & Reviews
- Model:
- OJP 9015e
- SKU:
- 6450667
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the OfficeJet Pro 9015e's high-quality prints, ease of use, and wireless functionality. Many appreciate its quick setup and compact size, along with the overall reliability and good value for the price. However, some users find the printer to be noisy and have experienced issues with the paper tray's sturdiness. The scanning feature also receives positive feedback.
This summary was generated by AI based on customer reviews.
Having trouble printing from my new printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble printing from my desktop. There was no manual to help me set up my to printer to my pc
No, I would not recommend this to a friendNot happy with touchscreen...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed like it would be an amazing printer but not happy with the tough pad screen... does not respond well to the touch.
No, I would not recommend this to a friendInstall set up issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not able to complete install. Geek Squad couldn’t resolve issue either
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has not completed the process of setup and connection. I can understand why that would be a frustrating start to owning a new device, especially considering the seller’s support service could not complete the task either. I want to help you get the printer installed and working properly. I hope the resources below do just that.
First, if you’ve not done so already, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page, you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/37934143
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest you contact us directly so we can help you assess what’s happening and guide you to the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Total mess buying an HP printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a printer the all in one 9010 started printing would print and miss a couple or when sending fax not all pages would be received quite a few. Gave it back and bought the HP 9015 out of the box the fax would take FIVE HOURS to fax six pages, the next day had to send a fax 30 pages at 6 PM the machine finished sending at 8 AM this is outrages the printer was installed by a professional technician. The next day I called the technician and he said it has nothing to do with the line or the receiving end its the machine which is defective. Called HP on the phone they keep waiting for 45 minutes and when they answer the call is dropped and you have to start all over again being on hold. Result the printer can not be used and I am stuck with it.
No, I would not recommend this to a friendEntry level printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is not very fast. Construction is light, flimsy. Over priced. Nowhere near the quality of my previous HP printer
No, I would not recommend this to a friendAwful connection issues.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, still having formatting and connection problems.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry your printer hasn’t performed well. I can understand why connectivity problems and other difficulties would create a frustrating start to ownership. I want to help you remedy these issues, so I’ll provide some resources that I hope will serve that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
I don’t know quite what you mean by formatting problems, so for help with that – and if the connectivity issue does not improve to your satisfaction – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Good printer, bad scanner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer worked but the scanner was not high enough quality for line drawing scans. I tried multiple different settings and resolutions.
I would recommend this to a friendNot happy at all with this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink doesnt last and the 6 month free ink is a lie .
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve had a difficult start with your printer. I can wholly understand your disappointment, considering the ink cartridges in your printer have run out, and they did not last six months like you expected. I want to help you resolve this issue, so I’ll provide some resources and clarifying information that I hope will reach that goal.
First, the ink cartridges that arrived with your printer are not designed to last six months. Rather, your printer purchase included an option of six months free in our Instant Ink program. In this program, you choose the number of pages you’d like to print monthly, and replacement cartridges are shipped as needed based on usage. You should have had the opportunity to enroll in this free trial offer when you set up the printer.
If you enrolled in Instant Ink, when your printer needs them, replacement cartridges will be sent to you. If you didn’t, the XL replacement cartridges designed for your printer that you would buy from a retailer have estimated yields of 1,600 to 2,000 pages, while the regular size are expected to produce 700 to 1,000 pages.
If you need further clarification or believe a problem exists with your printer, I recommend that you contact us directly at +1 800-474-6836. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
For more information about Instant Ink, I suggest you contact that program. To reach an online agent via chat or by phone, follow this link:
- support.hp.com/us-en/contact/product/model/5401249?sku=INSTANTINK2
Keith
HP Care
hp.com/support
Nice looking camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Somewhat slower than I thought . I didn’t like that I couldn’t set up my emails to email directly from scanner to email
No, I would not recommend this to a friendDisappointed but had to return.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lot's of good reviews. This was my experience. None of the cartridges "clicked" into place. The printer failed to recognize them. I followed the support instructions and reset the printer after which it recognized the cartridges, thanked me for using genuine HP, and pushed me to print the alignment page. The alignment page printed but the screen said my Y and M cartridges were empty and the set up protocol would not continue - presumably until I changed the cartridges. I chatted with Help. It did not help. My only option seemed to be to spend $65 on a set of color cartridges to see if that "fixed" the problem. Given that difficulty, the lack of a secure fit for the cartridges, and some really questionable noises from the machine, I decided to cut my losses and return the machine. Hope you have better luck.
No, I would not recommend this to a friendGreat Printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always have had hp printers. Never been disappointed.
I would recommend this to a friend- Pros mentioned:Print quality
Fast Color Printer that's Web Friendly
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP OfficeJet Pro 9015 is a color inkjet printer with mobile connectivity that's capable of scanning and copying documents. Starting from the unboxing, the printer is relatively compact with just one paper tray. It looks like a traditional printer/scanner combo, and not the typical inkjet form factor.Setup is carried out via a touch screen panel on the front of the printer. The touchscreen is decent, not the most responsive but it's not like you're playing a video game on it. Next to the touchscreen is a plastic panel that hides the inkjet cartridges. Like all modern inkjets, there's a separate black cartridge plus the three color ones. Unfortunately, this plastic panel, while it snaps well into place, is a bit too long and only latches with plastic pieces. As a result, it feels flimsy. If there are kids around that can reach the printer, I can guarantee they will break it. After installing the ink, the next step is printing a calibration page. Unlike some typical validation pages, the printer prints a special page that you then insert into the scanner which is scanned and used to adjust the printer settings. That's pretty cool. After that, I moved on to setting up the wifi connection. After selecting the SSID, one enters the password via a modified T9 keyboard. This is the original texting on dumbphones where one key would be used to select 3 or 4 letters from the alphabet. The problem is instead of tapping the same button multiple times to cycle through each letter, you tap the group first, then it pops open another screen where you tap the letter you want. This makes things a bit slow and could be better designed. After configuration, I moved to scanning and printing. With printing,I installed two HP apps. One which lets you print and scan from the 9015, another which is just a printer driver that enables printing from any app. Printing documents from my phone worked well. In fact, this is when I noticed what I think is a killer feature of this printer. Heck, it's not really a feature, I didn't notice it prominently advertised. It prints full color pages incredibly quickly. I expect when just printing in color mode that it would have good speed but the speed with color blew me away. I can see why it looks like a normal office printer - you get speed and performance. Print quality was pretty good. Scanning to the app or to print a copy also worked well. The other things I liked was the online connectivity. I was able to add it as a google cloud printer which enabled me to immediately print from my PCs from anywhere I have internet access. The HP mobile app adds more functionality, allowing you to scan to your HP account or to email. I tend not to like the walled garden experience and so would prefer not being tied to HP for the smart features. I think the mobile app helps bridge the gap - I can scan to the phone and from there, upload to my preferred web storage. In all, this is a great printer. The issues I've identified are what keep me from giving it a five star rating but this is definitely a good home office or small business printer. Small business-wise, another feature of the printer is that you can set up auto refill of ink.
I would recommend this to a friend Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product my only problem I have is a black line appears when I copy from document feeder
I would recommend this to a friendHP OFFICEJET PRO
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE PRINTER DID NOT COME WITH ANY INK. I HAD TO PURCHASE SOME
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I am so sorry to hear that you received a printer that did not include setup ink cartridges. I can imagine how disappointing and disconcerting this must have been, so I want to provide information to help you make it right.
First, I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment.
Because you expected to receive a new printer with all the necessary components, I recommend you contact the seller to address this promptly. You can do that by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.
If it turns out this was not an error by the seller, or you need any technical assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not the best…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would sporadically turn on and off at random times throughout the day and night
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has performed so erratically. I can imagine that witnessing the device turning on and off randomly throughout the day and night would be puzzling and then quite frustrating. I want to help you resolve this situation, so I’ll direct you to some resources aimed at making that happen.
I can’t tell from your review why the printer has performed this way, so I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
New printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure havent taken out of box yet. I have used HP printers before they all pretty much the same
I would recommend this to a friendHp Office Jet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is making noise when it is started. It is very complicated to set up.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer is making unsettling noise when it starts up, and that the setup process has been difficult. Your review is brief, but your frustration is clear – and wholly understandable. I want to help you resolve the situation and get the printer working to your satisfaction, so I’ll provide a resource I hope will reach that goal.
I can’t tell from your review what sound the printer is making or what’s causing it, nor whether you’ve completed the setup process. I recommend that you contact us directly so we can help you assess the situation and guide you through the proper troubleshooting and assessment. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
HP OfficeJet Pro 9015
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Software doesn't work well. Spent hours & hours to get it networked. It would work for a while then stop for no reason. Had to re-install software multiple times. Was OK when it worked. Then I found out about the "free ink". Free only ir you signed up to their plan and gave them your credit card. Free ink only works if you have a paid for plan with them. Even the ink provided with the printer stops working if you cancel their plan. DO NOT BUY.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Al.
I’m sorry to hear that your printer was so difficult to install, and that you’re unsatisfied with the Instant Ink program. The frustration in your review is clear – and understandable – so I’ll offer some resources and information that I hope will improve your experience.
First, you might consider using our HP Print and Scan Doctor, a general diagnostic tool. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find a download available at this link:
- support.hp.com/us-en/document/c03286146
You can find other troubleshooting guides as well as user manuals, video tutorials, how-to documents and software updates for your printer here:
- support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/24208582
Regarding our Instant Ink program, many customers like our available plans. They're based on how many pages you print monthly. Many people find that this ultimately saves them money. Also, Instant Ink is not mandatory for any printer. If you enroll, you can cancel. To learn more, visit HPinstantink.com.
If the printer’s software problem persists, I hope you’ll reach out to us so we can work through any necessary troubleshooting with you. We’re always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
- Cons mentioned:Noise level
Loud, doesn't alway cooperate. Hard to get it to
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very loud. It doesn't always copy. I have not been able to get it to copy multiple pages off the internet. I am very disappointed. I was encouraged to buy it since two other printers that I was interested in was not available. I hate using this piece of machine, it is irritating.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Josh.
I’m sorry to hear that your printer has not performed like it should. I can understand why loud printing, unreliable copying and this printer not being your first choice would make for a bad experience. With that in mind, I’ll offer some information and resources I hope will help.
I can’t tell from your review what’s causing the performance issues you describe, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use, Print quality, Wireless
Excellent!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP - OfficeJet Pro 9015e Wireless All-In-One Inkjet Printer is another excellent piece of hardware from HP. I've been using it for a few months now, and I have no complaints. I've printed brochures, documents for presentations, a flyers for an event, and have done it wirelessly! Setup is simple. Just plug in the printer, and download the HP Smart app. Go through the steps in creating your account through HP, or use your existing account to it up onto your network. Mine came with 6 months free of Insta Ink as well. I have no complaints so far! I love it!
I would recommend this to a friend