Customer Ratings & Reviews
- Model:
- OJP 9015e
- SKU:
- 6450667
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the OfficeJet Pro 9015e's high-quality prints, ease of use, and wireless functionality. Many appreciate its quick setup and compact size, along with the overall reliability and good value for the price. However, some users find the printer to be noisy and have experienced issues with the paper tray's sturdiness. The scanning feature also receives positive feedback.
This summary was generated by AI based on customer reviews.
HP Officejet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not entirely satisfied with this multi use printer. It seems to fall off the network regularly and has a hard time facing consistently.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm so sorry to hear that the printer isn't maintaining a steady connection to your network. I can certainly understand how inconvenient this must be and I assure you that it’s far from the seamless experience that we intend on providing. With that said, let's try a few things to remedy this.
First, I suggest taking the recommended steps in this 'Offline Printer' document:
- Windows: support.hp.com/us-en/document/c04249080
- Mac: support.hp.com/us-en/document/c04249334
As a supplement to that, this link will guide you through solutions for a wide range of other wireless issues: hp.dezide.com/ts/start.jsp?guide=Printer_Does_Not_Maintain_Wireless_Connection.net
If this falls short, I hope you'll consider contacting us for support. We would be more than happy to work with you on resolving this, so you can get in touch via your preferred method (call, chat, etc.) at this link: hp.com/contactHP
Marco
HP Care
hp.com/support
Fair product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything but not as well as the older versions. Prints slow and if you print more than 5 pages at a time the ink begins to look blurry
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I'm so sorry to hear that the printer is performing so slowly! This is not at all the experience that we intend to provide, so I can imagine how disappointing it’s been. I want to make sure this gets resolved as soon as possible, so let’s see how I can help.
First, the following document will help guide you through troubleshooting any issues with slow printing:
- Windows: support.hp.com/document/bud03409
- Mac: support.hp.com/document/c01928898
Then, this should help resolve the blurry prints you've seen: support.hp.com/document/c06191659
If the issues persist, please don't hesitate to contact us for support. As always, we're more than happy to help. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
I hope this helps and again, my sincerest apologies for these difficulties.
Chelsea
HP Care
hp.com/support
Ink Mess
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink cartridges that came with printer keep popping out causing a jam. Had a leakage error, cartridges started leaking causing a mess, Was on line with HP for several hours then dropped. Rolling blackouts stopped my trying to get resolution. Saw where other people have had the same problem. Have owned several HP printers, never problems like this just setting up machine!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Denny,
I’m very sorry to hear about such an unfortunate situation. I can wholly understand why this jarring surprise would be exacerbated by not getting the support you need. With that in mind, I’ll suggest a resource and some information I hope will help.
I suggest that you contact us directly again at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
CHARLES MONTGOMERY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THERE MUST BE SOMETHING WRONG WITH THIS PRINTER. IT WILL PRINT FROM MY COMPUTER BUT IT WON'T COPY OR SCAN.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm truly sorry for all the problems the printer has been causing when it comes to copying and scanning. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems. For scanning and printing, you’ll find on this page a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Furthermore, if the issues persist, I would recommend reaching out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can reach us at: hp.com/contactHP
On a related note, I'd like to mention the fact that HP printers do also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Would not connect to WiFi
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer did not like the security level of my wifi-network, and never was able to successfully connect to WiFi. Quick search online shows this is a common problem requiring a decrease in network security. In 2020, this is a complete joke and I will never consider HP again for anything. My 5+ year old Brother printer loves my high security network, proving this is just HP incompetence.
No, I would not recommend this to a friendLook elsewhere
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with this product. Had continued issues with the hardware and software from Th e moment I purchased it
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup, cartridge and connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates here:
- support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/24208582
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
Don’t do it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer I’ve ever had and I’ve only had it for a month. Constantly says it’s off line. Some days it prints. Some days it scans. Rarely does it print and scan on the same day. Don’t waste your money.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm so sorry to hear the printer has been performing so inconsistently with regards to connectivity and general printing. This is not at all the customer experience we're striving for and I assure you we'll do everything we can to make it right.
Given your printer is frequently in this offline state, please follow the guidelines in this 'Offline Printer' troubleshooting guide:
- Windows: support.hp.com/us-en/document/c04249080
- Mac: support.hp.com/us-en/document/c04249334
As for the intermittent printing, I recommend contacting us for support. We would be more than happy to explore some solutions with you. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
I hope this helps and again, my sincerest apologies.
Chelsea
HP Care
hp.com/support
- Pros mentioned:Print quality
Good printer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: -prints very fast -prints wirelessly, effortlessly -captures the colors well in the images selected -printer communicates w/HP (setup required) and notifies Hp when ink is running low and can send out automatic ink cartridges; monthly fee and subscription required. -customer service was very helpful with questions and wait times was low. -faxes communicated well and notification as to amount of pages sent were confirmed via an automatic printout. -fax set up was very easy using the attached touchscreen. -the printer is light and can easily be moved to different rooms in case you find a better spot for it or you don’t want to disrupt someone while printing. -the touchscreen attached is easy to use and you can select to print on photo paper or regular paper on the screen as well as choose size of paper. -you May name the printer whatever you wish in the touchscreen and that’s what will show on the top of page when you fax -the prints dry quickly -the picture quality on photo paper is quite good and captures the rich tones. I used glossy 4x6 and was very pleased, and will buy 8x10 to really enjoy this printer. -no more waiting for prints from outside sources when you want them instantly, especially since many businesses have stopped the instant print machines due to the pandemic. -All in all, a really good printer. Cons: -very Noisy IN between printing, upon turning on and shutting off. -set up was a bit tricky -must download App on all devices that want to communicate and print wirelessly to printer. -uses up color ink quickly Overall a good printer and I would recommend.
I would recommend this to a friend Constantly jams. Not reliable.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is probably the worst printer I have ever purchased. It constantly jams. It frequently spits out several blank pages at one time. Very difficult to get it restarted after a jam clear. Not reliable to print double sided. Have owned it for two months. It has become much less reliable recently. Very disappointed that Best Buy will not stand behind the product after only two weeks.
No, I would not recommend this to a friendLike the printer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the printer but having trouble setting it up in a second location. cannot seem to load the proper driver.
No, I would not recommend this to a friendHP Officejet Pro 9015
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe it is poorly made. Cheap material was used to build it. The paper tray is very small.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
This is so upsetting to learn that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
Also, I would recommend contacting us for support to resolve any issue that you may be experiencing with this device. We'd be more than happy to help you. You can find our official support site at: support.hp.com/us-en
Kacper
HP Care
hp.com/support
Bulky printer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok nothing really wrong did it’s thing just bulkier than a mug!
No, I would not recommend this to a friendBroke after 1 week
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage - do not buy. Worked for about a week and now will disconnect itself from the network and my computer every couple of hours so you have to completely reboot and reset it up every time you want to use it. And of course, HP has no support so you're on your own.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Kevin.
I’m sorry to hear that your printer stopped working after a week. I can clearly understand why repeated wireless disconnections and resets would be tremendously frustrating, so I’ll point you toward some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
First unit failed, 3 trips to the store to get rep
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk Unit, medium Service, 3 trips to store to correct a defective unit.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm so sorry that the first printer you purchased didn't work as intended. Even more so, it's disappointing that you had to make so many trips. I understand how inconvenient this must have been, but I do hope that everything has since been resolved.
If there's anything we can help you with down the road, please don't hesitate to contact us for support. We want to make sure that future printing experiences you have with us are much more consistent. Should you need to, you can get in touch anytime via your preferred method: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Print Quality Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The paper feeder is very loud and squeaky. I work from home sometimes and its disruptive at night.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
Pleasantly surprised
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This HP Printer is extremely easy to set up - especially to the WiFi network. I've had issues with other printers set up, but this one was a breeze. The instructions were clear and concise and there were no issues. The print quality exceeded my expectations. I use it to print black and white artwork as well as full color brochures. The print speed for such high quality is also impressive. I'm not a fan of monthly payment software, but with the Instant Ink it is nice to not worry about ordering ink. I haven't compared the price to just purchasing the ink, but it seems comparable. Overall, this is one of the best printers I've owned.
I would recommend this to a friend kind of flimsy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.lots of plastic. Don't like very much. i would check other brands.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Diana.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues and tasks, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
To learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/24208582
If you need help or have questions, I hope you’ll reach out to us so we can work through any necessary troubleshooting with you. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link:
- support.hp.com
Keith
HP Care
hp.com/support
No instructions book
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cartridges are dry... need to call customer service for replacement
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer arrived with ink cartridges that are not fit to use. It’s easy to understand why that would be quite an unsettling surprise, so I’ll offer some resources that I hope will help.
First, I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment. Because you expected to receive a printer with all the necessary components, I recommend you contact the seller to address this promptly. You can find the seller by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.
I will also mention that HP printers have a one-year warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Remember you can always contact us for support whenever you need as well. We're always here and more than happy to help you. You can reach us via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Paid top dollar and it's been the worst to date.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One year old. Hardly used (we taught from home and everything was virtual). Roller stopped grabbing the paper. Tried the cleaning methods online. Seems to be a common problem.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
The Perfect Printer for All My Needs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great printer. It's quiet and prints quality documents and prints quickly. The duplex copy/print and 6 months of free ink are added bonuses. Its extremely easy to set up all devices to this printer for direct, wireless and mobile printing. The Geek Squad Tech, Dylan, found this printer for me and saved me over $100.
I would recommend this to a friend