Customer Ratings & Reviews
- Model:
- OJP 9015e
- SKU:
- 6450667
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the OfficeJet Pro 9015e's high-quality prints, ease of use, and wireless functionality. Many appreciate its quick setup and compact size, along with the overall reliability and good value for the price. However, some users find the printer to be noisy and have experienced issues with the paper tray's sturdiness. The scanning feature also receives positive feedback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Print quality
Very Good Printer at a Very Reasonable Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't say much bad about this printer. My 15YO laser quit printing color and I had a big print job so I went to Best Buy. Really wanted another laser but they had very limited stock "because covid". Picked this ink jet out of what they had in stock. It is a nice printer. Easy to set up, easy to use, printing pretty quickly, scan/copy/fax work very easily, two-sided scan/copy/print is great, connects to network via cable or wifi. Much nicer than my last printer, can get rid of my old flatbed scanner. Only thing it doesn't do is photo-realistic printing, like printing family photos for framing - it prints photos, but not as well as a laser. Other than that, this should serve my needs for the next ten years. Another fine HP product (just wish it was a laser).
I would recommend this to a friend Worst product ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could return this printer. It prints when it wants too and it is not functional.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Molly.
I’m sorry to hear that your printer is not performing like it should, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer a helpful suggestion.
First, you can find troubleshooting guides (including ones on printer setup and wireless connectivity issues) as well as user manuals, video tutorials and software updates for your printer here:
- support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/24208582
From your review, I can’t tell whether you encountered difficulty with setup or connectivity, or a possible malfunction. Regardless, if there's anything that we can specifically help with, know that you can get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. You can reach us via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Regret
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Want to see if I can return and upgrade. Poor quality and one isdue after anither!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Cheryl.
I’m sorry to hear that your printer has not performed like it should. Your review is short, but your frustration is clear – and understandable – so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup, cartridge and connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Cheap material
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my HP Office Jet Pro 8610 with this junk, and it was a big mistake.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Ben.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, for help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates here:
- support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/24208582
You can also visit a page on our support site that has diagnostic tools for various problems, including setup, cartridge and connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use, Print quality
HP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very smooth and fast easy set up and flawless printing. Best printer I have ever had.
I would recommend this to a friend it is sucking the ink like crazy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is sucking the ink like crazy! waste of money..
No, I would not recommend this to a friendHorrible printer!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever. Always offline or error. Garbage compared to my old HP8600
No, I would not recommend this to a friendPoor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not print......returned. Too much plastic. Hard to put together.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
Great printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer. Fast and easy to set up and use. Love the app makes use simple.
I would recommend this to a friend - Pros mentioned:Ease of use
Best printer so far for home use!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this printer! After almost 4 years the cartridge carrier decided to get stuck! So I was able to get another one very similar! I like how paper never gets stuck inside the machine! No paper jams! So I can print out many pages without worry! Such a plus! Easy to use . I would recommend this model!
I would recommend this to a friend Keep freezing .not respond even I use a switch .
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bud product , bud printer , piece of junk . don't buy it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer froze up and would not respond to your attempts to make it work again. It’s easy to understand why that would be quite an unnerving surprise, so I’ll offer some resources and information I hope will help.
I can’t tell from your review why your printer locked up or whether a remedy exists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you can make use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Nice printer with a too short life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My OfficeJet Pro 9015e does everything I want and does it conveniently. It took a little while to adjust to doing many things, like scanning from my mobile devices. Now I prefer scanning and such from them. Of course, it prints just fine from my Ubuntu Linux desktop. The downside: My printer just bit the dust a little short of two years. At the time I bought it, HP+ with warranty extension was not offered. So, consider it a disposable printer.
I would recommend this to a friendGreat home office unit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for home office use. Highly recommend.
I would recommend this to a friend- Pros mentioned:Print quality
Great home printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was difficult- it had something wrong with the sensor for the print head. It took a lot of trouble shooting to finally blow it out with compressed air. It prints quickly and beautifully. Haven’t yet tried scanning photos, but based on quality printing, anticipate it will do that very well.
I would recommend this to a friend - Pros mentioned:Ease of use, Print quality
Best Little Printer for the Bucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is what I have been looking for....price was great and it gave me the quality finish I was wanted. Easy to use too!
I would recommend this to a friend its not a great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is already giving lot of problems, will return.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, you can find video tutorials and troubleshooting guides on setup, as well as user manuals, how-to documents and software updates for your printer here:
- support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/24208582
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. You can reach us via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use, Setup
HP Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always buy HP the printer is great. Easy to use quick set up.
I would recommend this to a friend - Pros mentioned:Ease of use, Print quality
Home office
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything we need for a home office. Print, fax, scan. Easy set up.
I would recommend this to a friend - Pros mentioned:Print quality
Didn't Change My Mind
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a small business class all-in-one the HP OfficeJet Pro 9015e didn't change my mind that one should consider laser before inkjet. Don't get me wrong, for photo grade color printouts inkjet is superior but generally overkill for most businesses. The 9105e represents a top-tier all-in-one from HP within their inkjet line and functions reasonably well. It quickly connected to my WiFi network and I was up and running in minutes on both my MacOS and Windows 10 based machines. It prints and scans wirelessly without a hitch. I didn't try the fax function because that is simply something I don't ever need to do. This model does come with HP+. What is HP+ you ask? Well, simply put, it is a 2-year extended warranty and 6 months of ink. HP provides 700 pages a month of free ink for the first six months of ownership and then will gladly you charge you for the continued subscription. I suppose if you are doing that volume of printing then maybe that is worthwhile, but I am still in the camp that color laser is the better option for reliability and volume. I haven't had this printer long enough to evaluate the overall reliability of the printer, but in the past inkjet printers have been a thorn in my side. Clogged nozzles and dried out cartridges were the bane of my existence and why I ultimately made the switch. Overall, the 9015e does the job and for the list price comes with 6 months of free ink and an extended warranty which isn't a bad deal. If you need to print photos then it is a no-brainer, but for standard office fare I would look at all options.
No, I would not recommend this to a friend - Cons mentioned:Noise level, Paper tray
Frustrating Setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works, but setup was long & complex, & failed at several points & had to be restarted. Quite noisy. There's only a single paper tray, unlike my old HP PhotoSmart d7260 which had both letter & photo trays.
No, I would not recommend this to a friend