Customer Ratings & Reviews

Great delivery experience, easy to set up, works well. An overall great experience.

pretty great so far, we wanted to scan documents from the feeder and its great

Working good........................................

I love the preformance on this printer so fa so good. I’ve alwYs bought HP Printers.

Good delivery. Easy ordering and payment. Definitely would do it again.

Looks flashy. Took out of the box and plugged in. Instantly, the printer informed me it had a paper jam. Interesting since it had never had paper in it before. There was no paper jam. Called HP customer support. I was sent to 3 different departments before someone could help me. Essentially, the customer support person told me to unplug the printer and plug it back in. When that didn't fix the issue, they offered to send me a refurbished printer. After reading other customer reviews on Amazon, I will be returning this piece of garbage to Best Buy and going with a different brand.

difficult to install on windows 10. had to call three times and finally install windows 11 (not happy with) to get it to work.

The sales agent showed me a great printer and it works great for me.

It worked really well for about 4 years. Now it can't connect to the Internet, so it refuses to allow the Instant Ink cartridges to be used, but it insists on aligning the print heads, which uses ink, so it hangs on "aligning print heads." After a few hours, HP tech support told me I need a new printer. What if somebody accidentally just turned off the Wi-Fi? There's no way to turn it back on.

U can fax over WiFi by use the app wish all printers would do this

Great printer. Was delivered in less than 24 hours.

hard to install software. It shouldn't take a person with a PHD to follow instructions to install and rune the printer

This is a top line excellent all around printer/scanner/fax machine. Veery easy to use & fast! Great purchase. My last HP lasted me 10 years!

This printer is o k, but h p is junk. I didn't even get thirty pages and have had to reorder ink. I cannot print from my phone I cannot get help from h p. I get a continued message saying that my account is expiring. And I'll no longer being able to print. I've had it less than 6 months. How to use 2 different sets of ink? I am going to throw it in the trash and buy something else

Cannot understand all the positive reviews on this printer. It does print nice when it works. And the ink doesn't dry up on you so quickly like other printers would consistently. If you have only one computer on the same network segment as the printer and want the recurring subscription costs then this might be the right product for you. I've spent more time trying to troubleshoot connection, driver, configuration issues than I have using the printer. Probably best to stay away from "e" series printers, as this one absolutely requires an Internet connection to set up and operate. If you try to install the "offline" drivers you'll need an Internet connection. You'll repeat the entire setup process with each computer you try to configure, providing your HP account credentials and device credentials (at least twice) each time. Check the printer's settings after the last installation (every time) as the setup installer changes them to HP's preference (Data Collection Settings). Installing on multiple devices on different network segments is not fun, but will place plenty of nonessential applications on each computer you choose

The printer is a challenge to connect to my PC and is inconsistent in its delivery. My ancient HP Envy 110 was better. All this new technology and "improvements" - HP have gone backwards! While it prints relatively quickly, it seems to take ages to download the printing files and seems to hang and then suddenly come to life - that is if it does that.

HP 9000 series printers require wireless connections because HP harvests your data and sells it. If you try to use a USB cable, it will refuse to complete the installation unless you also install it via wifi. I have about 20 years in IT. I've installed thousands of printers. I also used to work at HP. The main lesson I took from that job was "Don't buy HP."

Bought printer maybe 4-5 months ago and its worse printer i have bought. Keeps saying it has paper jam i follow instructions and there's no paper stuck I've turned it off and on and nothing seems to help won't even let me go to the main menu.

Very first time I changed the ink cartridges, the magenta cartridge won't install. Keep getting a perpetual "Supply System Problem" error, which shows the magenta cartridge not working. It's a new, official cartridge from HP's ink replacement program. Can't print at all, even in black and white, so long as the magenta cartridge isn't registering. The HP Smart app helpfully tells me both that I have official HP cartridges installed and that the magenta cartridge is not installed - but it is. Tried all the suggestions in the HP support site. Called HP - no help. I basically have a $250 door stop. Horrible product.

As good as printer as any other brand, but need to use app to operate it and it requires HP only ink, which is much more costly than third party ink cartridges.