Customer Ratings & Reviews

I have loved HP printers for decades -- but not this one. I bought it in November 2024 and have been sorry ever since. Printing on two sides in color is rarely successful as there will be blocks of one solid color rather than the intended image. And suddenly today, after six months of light use, it Will. Not. Print. At. All. because "rendering failed." Multiple attempts to install updated drivers and configure everything correctly did not solve the problem. Save yourself some trouble and choose a different printer.

DOES NOT print cardstock, a straight up paper jammer and don't get me started on the scanner. Ever since 2020 HP printers are no longer worth their weight, word and definitely not worth the money. I bought an older version in 2023 that never printed cardstock from day one and it started to jam regular HP printer paper last year. I replaced it with this newer upgraded version that does THE EXACT SAME THING including paper jamming right from the moment I set it up. Spent 4 hours on the phone with tech support and that got me nowhere, instead it made me more doubtful of their knowledge and competence. I've been a loyal HP customer for 2 decades and it's so disappointing that I can no longer count on HP's quality and longevity. For the first time in my life I'm moving onto another company.

Great AIO printer, nice having two trays for paper and the duplex copying/scanning functionality is convenient.

Had trouble setting up with firmware locking up printer. Over 4 1/2 hours with HP tech to fix it.

When it’s all in one, you don’t worry about 2 or 3 machines to get the job done. This printer has everything you need into one

Love it. Had to upgrade my other printer and I picked this one. Love the wireless printing and being able to copy pages as well.

Outstanding easy to use brought for my sister. She use it

Great printer!......................... ....... ...

Really like this machine. Much better than old one, anither9100 series

Really nice printer I purchased in January 2025. I printed maybe 50 pages of minimal ink requirements and 3 of the 4 cartridges need to be replaced. I checked Best Buy for replacement ink today, 7/22/25, and for the 4 cartridges, their price is more than $260 (58 each color and 88 for the black) before tax. Highway robbery! I can buy a new printer for less! I do not recommend this printer because of the ink cost. I've used HP products for decades, but this is the last one.

Don’t like it at all keep getting paper jam errors I’ve contacted hp several times… which they are pretty good at trying to resolve the problem … they have replace the printer 3 different times and I had the same problem with all of them… I will not be buying another hp

I keep up grading my HP printers with an HP printer cause once they are set up, I don't have any issues.

Difficult to install. Get professional help. Cheaper construction than my HP Officejet Pro 8625

Purchase was simple and the salesman was professional. I was able to set it up in no time.

Literally, what the fudge! Such a quiche printer. :)

Poor shipping, defective unit. Shakes violently when printing.

Very capable printer with a lot of options no matter what your situation.

So far so good. Easy setup. HP printers are always dependable, support is great.

Too slow and noisy. Wireless connectivity slow and cumbersome.

Horrible overall experience. Except for your technician who installed the printer and Assistant Manager at Best Buy who set up second appointment to correct malfunctions, very disappointed in this whole ordeal. Fax machine does not work properly....printer has sporadic episodes where doesn't print properly...."update" shows on screen but won't allow me to perform updates...only way to unfreeze screen is to turn machine off and then on again. I have a true "lemon"....Please give me my "Brother" printer/fax/copier back!!!!! And, someone please come out and either replace this machine or correct the problems.