Customer Ratings & Reviews

I had this less than 30 days and tried printing a document of 7 pages. Printed the first 4 just fine and on page 5 it started making a horrible noise and paper was getting stuck. I have a paper jam somewhere but see no paper. Best Buy wouldn’t return or even help me because it was past the 14 day return policy and HP said I had to wait 30 days before they’d send me a new printer. I had only done about 4 print jobs of one piece of paper before it decided it couldn’t handle 7 pages.

It was extremely difficult and time consuming to get my HP lap top and my Apple iPad to both communicate with the printer. I also haven’t yet determined the root cause of why it sometimes splatters ink all over some of my printouts. I’m hoping it has stopped, but time will tell.

Cannot read the buttons, also very slow, not easy to operate.

It’s already not working after two months. Also, I do not like the fact that I have to pour ink inside.

good print qualty, but slowrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

Having problems with the color printing. The paper feed does does not feed right especially when using photo paper. Also instead of printing one page, 2 papers come out with just regular computer paper. This is the second print I brought from you that is not up to par.

Promises are a good thing except when you don’t keep them ,says 2 years of ink but when you get the printer you have no way to sign up for it. Just another ripoff

Its okay if you aint going to print to much. It says 2yrs of ink in the box, but not really 2 yrs. Minimum printing then the ink will last 2 yrs.

Brand new and it won't communicate with the color printhead correctly. Fiddled with it for an hour, finally got it to print color again, and it took about 5 pages for it to not print poorly. Tried to use it the next day, color printhead won't communicate again. I bought this because my last HP printer failed to communicate wirelessly anymore, and the Epson equivalent wasn't in stock at best buy. I needed this to work for an event, and it is a complete letdown. Wont even let me print in B&W.

I returned two of these because both had issues with paper jams. Bought better model.

Regret buying this one..if you’re not a techy this printer is not for you. There’s no actual screen to operate manually. You will have to connect it to your computer via WiFi to operate and troubleshoot. Not the one I wanted. I wished I can return it.

Horrible. Ink almost out after 3 months use & it’s used maybe once a week for 1-2 pages and mostly black ink only. Takes forever to print so speed is slow & trying to AirPrint is awful! 98% of the time it won’t pick up on the AirPrint and you have to turn the printer off/back on & start the process again. It’s not an internet connectivity issue. Worst printer I’ve ever bought. I want to throw it out the window! Got suckered into the sales pitch from Best Buy guys saying the bottled ink is the new way to go and it last two years. NO TRUE! Do not buy this printer.

Doesn't have USB port which i miss. Pictures and printing are good

This is the worst printer ever. Super slow, barely connects its inactive or searching network 90% of the time. I don’t understand why they pushed me to this. Absolute loss

It showed capable of two-sided printing on the display. When I got home, I discovered that it required printing on one side then reloading the paper to print the other side. I wanted something like my older (and much cheaper) printer did which did that automatically. So I returned it and got a cheaper printer.

This happens to be one of the worst printers I have ever purchased. It continually goes off line or needs to be unplugged and replugged to work. I can never seem to print without unplugging it and restarting it. I do not recommend this printer.

If I could give a zero I would! Worst product purchased, a literal lemon just flashes with codes. Cannot print from phone doesn’t like the cartridges now cannot print at all since moved from one house to another. So disappointed

Printer doesn't make copies. And won't print from my computer

It is loud and a little slow. But it does what it is supposed to.

It is adequate but does not print on two sides without handling paper