Customer Ratings & Reviews
- Model:
- ZenWifi BE14000 3-PK
- SKU:
- 6594278
Rating by feature
- Setup
Rating 4.1 out of 5 stars
- Range
Rating 4.3 out of 5 stars
- Signal Strength
Rating 4.2 out of 5 stars
Customers are saying
Customers praise the ZenWiFi BE14000 for its speed, coverage, and easy setup. Many users report increased WiFi speed and a consistently strong connection throughout their homes. However, some customers have experienced connectivity issues with the auto hand-off feature. Additionally, a few users feel that the firmware needs improvement.
This summary was generated by AI based on customer reviews.
Asus be 14000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work well.Like the aimesh nodes Range seems to be good
I would recommend this to a friend- Cons mentioned:Connectivity
Fast speeds.. if using one unit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are buying only one module, the speeds are fast. However, the steering of devices between nodes is really not smart. And will cause you to dropout for longer than 10 seconds at a time whenever your devices does try to swap between nodes
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brad,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem if using the Mesh routers. On the contrary, having two or more routers in an AIMesh network will enhance and increase wireless range and coverage. To resolve this connection issue, ensure you have configured the ZenWiFI routers correctly. For helpful tips on how to configure your AIMesh network properly using these router, please visit our Product Support page at: https://www.asus.com/us/support/faq/1045754/ . Additionally, place routers in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Also we recommend updating the Mesh router firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/supportonly/zenwifi%20be14000/helpdesk_bios/.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Coverage
review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works very well throughout the house. good purchase
I would recommend this to a friend - Cons mentioned:Connectivity
Not the Best
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was really excited to upgrade my WIFI with the new mesh system but unfortunately it has connectivity issues and it is too late to return it. I will have to use it for a while and then replace again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ret568254,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing issues with wireless connection. To resolve this connection issue, place the Mesh routers in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Legacy devices may not work properly with WIFI-6e and WIFI-7, please check updates for these device. Also, try connecting this manually to either 2.4GHz or 5GHz. Furthermore, we recommend updating the Mesh router firmware if running with an older version. Firmware is available for download at: https://www.asus.com/supportonly/zenwifi%20be14000/helpdesk_bios/. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
5 gig router
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its been working amazingly with my 5 gig plan i get a solid 1.5 gigs over wifi on most of my devices
I would recommend this to a friendPleasantly surprised.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well, despite no visible antennas. Set up was really easy. Didn’t even have to go into any menus to set up the mesh nodes. Range is really good too, even through a few walls and windows. Very pleased overall.
I would recommend this to a friend- Cons mentioned:Firmware
Asus-Incomplete Firmware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system has potential with a ton of features built in. The firmware is holding it back. Until Asus can address its issues I would sit this one out.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bchris2597,
We're sorry to hear that you are having issues with the firmware on the ASUS ZenWiFi BE14000, and we apologize for any inconvenience this may have caused you. To further investigate this problem, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501022731-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Works great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have backhaul eithernet and these work absolutly great.
I would recommend this to a friend- Pros mentioned:Setup, Speed
Fast, Flexible, and Future Proof
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An overall easy setup process, fantastic speeds, and flexible connectivity with just a few quirks. The setup process was simple and straightforward for the most part where I was up and running in about 15 minutes. I chose to use the same wifi name as my previous router to avoid the need to rejoin a new network on my existing devices. One thing to note if you choose to do this is to unplug all your old routers or access points before doing so to avoid conflicts. While this system provides an extreme level of customization, it’s only if you want it, the normal setup process is a breeze. What I found interesting is that I only set up the main unit and one node initially, adding the 3rd node after the fact and I did not have to do anything, literally anything for the node to appear in my network. I just plugged it in and after it initialized it just appeared in my network. That’s different than any other mesh network which I’ve used before where I usually have to add them via the app. As for setup issues, while a few others mentioned some issues, it was generally smooth for me other than the app would not connect to the main unit via the QR code - I had manually join the default setup network through the wifi settings on my iPhone. After that the setup process was smooth. Another thing I appreciate is that I did not have to create an Asus account to get this set up. It’s ridiculous how some apps require you to create an account with them to use their device which in turn requires one more account with one more password with more marketing emails hitting your inbox. One caveat though is if you want to create remote connection access while physically away from your network where you’ll need to link an external account like Google, Facebook, or your Apple account. One bug I noticed in the app is that satellite units don’t correctly display the number of devices connected to that particular unit. It seems to display most (but strangely not all) the connected devices only on the main unit even if devices are hard-wired to satellite units. However, connecting a new device to the network was nearly instantaneous and connections also seem to be stable with my time over the last week. Internet speeds are also fantastic but of course, internet speeds are slower than the max bandwidth this can provide. It’s the transfer speeds between devices where I saw the biggest difference especially with my network attached storage where file transfers were noticeably much faster. At the beginning of 2025 when I’m writing this review, only very current devices support wifi 7 so this is where only a handful of my devices can take advantage of the faster speeds but this system provides some piece of mind as more devices get this support for years to come. And I did not have any backwards compatibility issues with even very old devices so that has not been a concern with this system. In addition, it also sets up two different networks: one for standard devices with typical wifi but an additional IoT network for smart-home-like devices like smart lights and smart locks and such. I also like that the satellite units come with additional ethernet ports just like the main unit so I can hard-wire devices into each unit without the need for an additional switch. Each unit also comes with a USB port for network attached storage - that comes in super handy. One thing to be aware of is the size where these are the size of thick, hardback book so these are a bit harder to hide if you want a cleaner look in your home or office however they provide the option to turn off the LED light on the front which I find nice to have. I'm overall very pleased with this system thus far - a few quirks with the app that need to be ironed out but I'm overall happy with this system.
I would recommend this to a friend Easy setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This asus router was simple to setup and all the nodes connected automatically to each other.
I would recommend this to a friendHighly Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my ROG Rapture GT-BE98 Pro and everything works flawlessly
I would recommend this to a friend- Cons mentioned:Connectivity
Constant Drops, Constant Reboots
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been having dropped connections, and only 1mpbs. Have reset system multiple times. No dual NAT issues. This is horrible. Can't return because missed the deadline. A very expensive mistake
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Liz M,
We sincerely apologize for the wireless connectivity issue you're experiencing with the ASUS ZenWifi BE14000 3-PK AiMesh Router and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501032114-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
Look Elsewhere
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to set up. Doesn't seem to work well with Fios 1 GB plan. The upload speeds were awful.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Techman96,
We sincerely apologize for the issues you've faced with the ZenWifi BE14000 router and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products, and it's not the norm. To troubleshoot the slow wireless speed issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2410033539-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Wireless Router] How to improve Wi-Fi Connection - https://www.asus.com/support/faq/1047919/
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
Another ASUS Winner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for a WiFi-7 mesh network, not to mention the established ASUS router SW ecosystem that’s both feature rich and easy to navigate.
I would recommend this to a friendSave yourself - Asus needs a software overhaul
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am sure that this system is technically wonderful, but the hardware and software are not made for each other. The app is worthless, so much so that Asus tech support will not even use it. Any time I wanted to make a change to the system, I had to reset every one of the nodes and start over as a fresh install from scratch, including firmware updates. TP link is much better, the app works, install is simple, changes can be made. Also went to return this, one day late (day 15), and had to buy BestBuy plus for $50 so I could return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ScottL,
Thank you for your comment.
We do understand your disappointment with the ASUS Router application and the inconvenience this may have caused if you have to reset the nodes after making changes in the application. The ASUS Router application works flawlessly with this router. Before setting up your Mesh routers, ensure these are running with the most current firmware version posted at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-bt8/helpdesk_bios?model2Name=ASUS-ZenWiFi-BT8 . After a successful firmware update, you need to reset these routers to factory default settings before setting up your main router, followed by the nodes. Place the routers in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Check if ypur ISP's internet service or connection is working properly or stable. For helpful tips on how to setup your AiMesh system properly, visit our Product Support page at: https://www.asus.com/us/support/faq/1045754/ . Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
I liked it, but…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it, but the issues i had with it was that for skme reason my nest cameras would disconnect and reconnect way too much, like if the range of the router was weak!
No, I would not recommend this to a friendAsus BT-8
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great range and speed. Covers 2200 sq. ft. townhouse with ease.
I would recommend this to a friendNot a good choice for me.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it. While I liked the user interface and features, there were issues in implementing for me. 1) at installation (replacing older competitor mesh system) it initially didn’t recognize internet connection. After 30-40 mins it then did. 2) when it did, speeds (using router based speed test over wired connection to fiber ONT modem) were 1/10 of old router it was replacing. (I tested same day, before/after, so definitely was the change in equipment that made difference.) For now I reverted back to my older system until I sort out what to choose as a replacement.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael E,
We sincerely apologize for the connectivity issue you've faced with the ASUS ZenWifi BE14000 and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Your feedback is greatly appreciated and will be passed to our Product Team for review.
Although you have returned the router, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2501032114-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Steer clear
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned this mesh system for 65 days. After that, I begged the store manager to take them back and purchased an Orbi system instead. During the 65 days of ownership there were daily resets, slow speeds, and endless frustration. Do not buy this product, not what you would expect from a reputable company like Asus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ZACHARYN,
Thank you for sharing your experience with the ASUS ZenWiFi BE14000. We're truly sorry to hear about the issues you encountered during your time with the product, including frequent resets and slow speeds. We understand how frustrating this must have been and sincerely apologize for the inconvenience. Your feedback is important and will be forwarded to our product team for further evaluation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2501032114-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, easy to set up and work with the app.
I would recommend this to a friend
