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Customer reviews

Rating 3.7 out of 5 stars with 497 reviews

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67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 497 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound quality for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Jabra 25e headphone substituting a pair of Bluetooh left behind in the airport security at JFK in NYC. Bought it primarily because box said battery life was some 18 hours, yet not getting more than eight out of them. Had LG Bluetooth which delivered fourteen to sixteen hours but had issues with speaker on one side, warranty is out and replacing them would be costly since the self coiling bud set comes now only on premium products. Jabra 25e delivers good sound due in part to the form of the earpieces which stay in ear even if you are doing strenuous work or sports. Though having the

    I would recommend this to a friend
  • Cons mentioned:
    Design

    Rated 3 out of 5 stars

    Fall back design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design off making the battery in the center make it fall thorough your back and shirt. The LG have the weigh in the tip and that make it hold in your neck.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset falls from around your neck very easily. In addition, the rubber comes off the ear buds. However the sound quality is good

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Love- Thank you for writing a review of the Jabra Elite 25e. We are sorry to hear that you are having trouble with the fit, and ear gels of the Jabra Elite 25e. It is nice to read that you are enjoying the sound quality. We truly appreciate your feedback and we will most certainly share this information internally. If you have other questions, please contact the Jabra Support team: https://www.jabra.com/supportpages/jabra-elite-25e/100-98400000-02/contact-support. We are here for you and happy to help! Jabra

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Music volume is very low and very hard to keep around your neck . Very easy to lose . I plan to return this headset and get the LG which is the style I like the best .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very good. It fits comfortable around my neck.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Design, Fit

    Rated 3 out of 5 stars

    Not for me...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely the most uncomfortable headphones I've ever worn. It comes with 3 bud sizes which is definitely good, I went with the smallest on offer. The piece that helps stabilize it in your ear causes a weird pressure point that actually hurts after about 15 minutes. Ultimately I think it's just too big for my ear, so not a problem for everyone. The main problem I have with this product (besides that it physically hurts to wear) is that the design is awful. The cables that attach the headphones to the neck band are 9 inches long making anyone who wears these look like a complete dork due to it looking like you have dumbo ears made of cords sticking out from the side of your head. There is also no place to put the cable if you're only wearing one bud. So with the cord being so long, you have the other earbud almost hanging down to your bellybutton. Sound quality is pretty good, I would give that a 3.5/5 the microphone is better than the sound quality. The band has very little flex and I often find it doesn't stay on my neck. Ultimately I bought these headphones while my Skullcandy Method set was in for warranty (a much better headset in every way) and I will be stuck eating the cost of these since my better headphones won't be back within the return policy. Very happy I bought these when they were on sale or I be very upset. I should also add that the only two good things about this set of headphones is the Microphone and the battery life. This battery lasts a very long time.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Kyle- Thank you for writing a review of the Jabra Elite 25e. We are happy to learn that you are enjoying the battery life of the Elite 25e. It is unfortunate that you did not have a good experience with the Jabra Elite 25e. We are sorry to learn about the challenges you are describing with the fit. We appreciate your feedback regarding the design and we will most certainly share this information internally. If you have any other questions or concerns, please contact the Jabra Support team: https://www.jabra.com/supportpages/jabra-elite-25e/100-98400000-02/contact-support. We are here for you. Jabra

  • Pros mentioned:
    Battery life, Comfort, Price

    Rated 5 out of 5 stars

    Fit well, sound well, overall a good choice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At half the cost of the over-hyped white earphone pieces by a very well known company, these wireless Bluetooth headphones blow the competition out of the water. Jabra did an excellent job making the headphones I can actually use in virtually any activity without worrying about losing them, or constantly adjusting the ear buds. Jabra Elite 25e comes in an attractive box which also contains a USB charging cord and additional rubber buds. The ones installed on the headphone set fit me perfectly and I did not have to replace them. Pairing the headphones to my iPhone was super easy and almost instantaneous. However, I did run into a problem with my iPad. No matter what I tried, the iPad did not see the headphones and I could not pair them up. Jabra 25e provides voice assistance when pairing the headphones to your mobile device, but it did not help. It is somewhat hard to provide an audiophile opinion of these headphones due to an inherent limitation of Bluetooth when transmitting audio. However, considering how these headphones may be typically used, the sound quality is fair. The bass is substantially heavy and I did not notice any distortion. The highs however are somewhat dull. I tried several apps and online streams that broadcast at 320Kbps. I also tried bringing up the highs using an equalizer but did not notice much improvement. Regardless of this audio limitation, I still think that Jabra 25e is an excellent product. I have used these headphones several times while running, both outside and on the treadmill. The ear pieces stayed in very securely and I didn't have to adjust them at all, regardless of the intensity of the exercise. The headphones are very effective in isolating noise as well. As far as the battery life goes, Jabra's performance is simply amazing. I used the headphones for a couple of days (a few hours each time) and the charge remained well over 50-60%. When fully charged and in storage, the charge remains at 100% for quite some time. Lastly, the USB port is somewhat hard to access/open. My best guess this is due to this headphones being water resistant, which is a plus for those who run outside in various weather conditions

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great quality.. but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start I can find a negative in anything. I mostly use these for work, I run job sites and on the phone a lot so hands free is a must. they last two full days for me on a single charge. They’re comfortable and sleek. Only downside about them is that they just don’t get loud enough, I tend to have to tell the person on the other end to speak up a little.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Good but get tangled.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and battery life is spectacular. I have owned these for just at a year and use them almost every day. Some days I play music all day long and the battery lasts. Other times, I can go a few days without charging if used for a couple hours a day. The downside is the little plastic ear canal buds come off and get lost and are not easily replaceable though a couple sets in varying sizes are provided so when lost, just have to deal with a less than perfect fit. More than once the plastic cover that protects the speaker portion has also come off and I lost one of those. No replacements for those found by me. Lastly, today after 1 year and 2 days, one of the buds got caught on my briefcase when I was taking it off my shoulder and broke. No coming back from this one. If you will be using only while working out, cool, but when they aren't in your ear, they get caught in stuff all the time! Also, if you have any kind of chain that is magnetic on, you might accidentally hang up on someone if one bud is hanging and the magnet on the back attracts to your chain/necklace Despite those issues, I am really going to miss them, hard to find good sound quality and long battery life and water resistant. If replacement parts were available, would rate 4 stars. The sound quality makes up for the tangling.

    I would recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello - We are glad to read that you enjoyed the sound quality and battery life of the Jabra Elite 25e, although we are sorry about what has happened to the Eargel! We do have replacement Eargels available on our website. Feel free to reach out to our support team so we can help you locate these: https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer. We appreciate your feedback, and will certainly pass it on. Thank you for your review! Jabra

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Design, Fit

    Rated 4 out of 5 stars

    Love the wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do like these and even though they come with different size ear pieces, they still fall out of my ears. Also, not always great to use when working out it hangs around your neck and then falls out of place. Otherwise, they do sound good.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 3 out of 5 stars

    Great battery life. So-So sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this up after losing my LG tone pro wireless earbuds (The model I had is discontinued). First the positive, the battery life on these is great. I can listen to music all day, make a bunch of calls and still have great battery life. Plus 1 for this. Now the sound, for calls, it's okay. people can hear me and I can hear them. there's a bit of wind noise on the other end sometimes. But overall these are serviceable. For music, I found them a bit on the thin sounding side. If you like pounding bass look elsewhere. I don't like pounding bass, but the sound seems pretty trebley, and the highs are a bit on the harsh side. Mids are okay. They're comfortable to wear all day and the neckband is not too bad. The earbuds magnetically click together and doing so ends a call or pauses the music. I do wish there was a better solution for the cables besides just hanging there in front. but nothing is perfect.

    I would recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Craigbob - We are glad to read that you are satisfied with the battery life and comfort of the Jabra Elite 25e. It is unfortunate that you are experiencing some issues with the sound quality, however, and we encourage you to reach out to our technical support team so we can try and help you improve this: https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer. We also appreciate your feedback regarding the cables, and will pass it on to our product development team. Thank you for your review! Jabra

  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dosen't stay on my neck very well, if I'm driving it will slide down my back. Not as comfortable in my ear as other types. Sound is great and the battery lasts all day long.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Design

    Rated 3 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good. The battery life is excellent 3 day's with out charging. It has also gotten wet couple of times no issues. I gave 3 stars because of the design. With all the weight in the back it concentently falls to the back. You will have to pull it back up a lot. Other than that works great.

    I would recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Philip, We are glad that you are enjoying the quality of sound and battery. We engineer them to work well despite some life happening. We will absolutely pass on the feedback about the neck wire weight. Thank you for your review. Jabra

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Overall amazing headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this headset and used it for about a year. I took it back under warranty because the piece where the play button sits on started bending off the headset itself and would pinch my neck if I pressed the play button too hard. Really sucks because I loved this headset. Lasts all day, audio is great, mic is great. The voice assistant wasn't perfect like other headsets I've had but it could be I didn't set it up correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Price

    Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to wear and good sound and appearance, good price, great service on each charge and distance from the phone throughout the house.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Sound great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was trying out new headsets because Best Buy doesn’t offer the replacement plan on the the LG tones anymore. This headset is awesome! Music sounds amazing and the earbuds are so comfortable. The battery last a very long time as advertised. I use them constantly at work and can go two days of constant use without charging. My only complaint, and the reason it doesn’t get 5 stars, is the battery on the back of the neck. I got used to it but it’s not a design I’m crazy about.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Design

    Rated 4 out of 5 stars

    Great Battery Life

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this set of headphones because the 20 hour battery life, the previous set I had was dropping to less than 4 hours of life. Overall, the quality of these headphones is high, the sound is decent but could be louder. If I move around while slouching the behind the neck portion tends to slide off my neck, so there is room for improvement on the design, however it is comfortable enough that I wear this set almost every day.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Love everything but not loud enough

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who works out almost every day I was looking for a pair that wouldn't fall off my neck when laying down. The adjustable band is awesome for this. It stays clamped around my neck and doesn't fall off and pull the buds out with it. Battery life is exceptional. Ear buds are comfortable enough, although not the best. The only real downside is they just aren't loud enough for a gym environment so ultimately will be returning them

    I would recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hi Chris- Thank you for your review of the Jabra Elite 25e. We are so sorry to learn that you were not completely satisfied with the purchase of your Jabra device. This is certainly not what we would expect. We kindly ask that you contact our Technical Support Team with any additional feedback or questions that you may have regarding your Jabra Elite 25e. In order to contact us, simply go to our website and navigate to Support. From there, enter the name of your device. You will be able to find a helpful list of all of our Frequently Asked Questions and various resources, as well as our contact information down at the bottom of the page. Thank you! Jabra

  • Pros mentioned:
    Battery life, Price

    Rated 4 out of 5 stars

    Works well with my Galaxy Note 8

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Price Matched this item to Amazon for me so I got a great deal on these headphones. I like the Jabra app and service as they bring functionality I thought I would miss, coming from my LGs. Nope, these work great, the ear buds magnetize to one another which makes up for the lack of retraction. Good standby, listen, and talk time per charge.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Price

    Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is great but sacrifices must be made to have that and the bass suffers. It’s good for activities such as biking or walking but maybe not running. The price makes the drawbacks matter less. Overall not bad compared to AirPod type earbuds because I’m not too worried about dropping them at your inopportune moments.

    I would recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Adrianw, thank you for writing a review of the Jabra Elite 25e. We are sorry to read you are not satisfied with the Elite 25e while running. It is nice to learn that you are enjoying the battery life though it is unfortunate that it causes challenges with the bass quality. We recommend contacting the Jabra Support Team: https://bit.ly/2MfQ3gc at your earliest convenience. We want to ensure that your Jabra Elite 25e is functioning properly. Thanks, again! Jabra