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Customer reviews

Rating 3.6 out of 5 stars with 136 reviews

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65%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-18 of 18 reviews
  • Cons mentioned:
    Comfort, Price, Volume

    Rated 2 out of 5 stars

    Awkward fitting buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phones offer a free 12-month subscription to UA's map my run which I use daily. They also offer a cool heart rate option; however the discomfort of the buds and lack of volume made these buds a "do not recommend" item. Especially for the price

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Sound Good, HR Monitor not

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bluetooth and sound wasn’t bad. They fit my ears as well however, the Heart Rate Monitor did not work. The battery didn’t last long at all.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life, Comfort

    Rated 2 out of 5 stars

    Quality versus Comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work and sound great, they are uncomfortable in the ear. The charge does not last as long as advertised.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for the time to provide us with your feedback. This information will be conveyed to the appropriate department to improve our current and future product designs. We apologize for any inconvenience caused. JBL

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Disappointed listener

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is not anywhere compared to what the cost is for these headphones. My 30.00 wireless headphones that I purchased through Groupon years before buying these work 10x better than the underarmor headphones. The battery life is poor. Have to charge every day you want to use them. I do not like how you have to twist them forward then backwards to suction into each ear. I wish I could return these because it was a waste of money

    No, I would not recommend this to a friend
  • Cons mentioned:
    Comfort

    Rated 2 out of 5 stars

    Kept falling out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the ear pieces kept falling out of my ears. I had to return them because they were not comfortable

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Best thing about them were the fit.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these before I read the reviews from other sights. The sound was flat. It let ambient air when made the sound not loud. The fit was ok only. I will say they did stay in while I ran but not enough sound quality to keep. Will be returning and picking up the Jaybords X3 which I hear is incredible.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Over rated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the UA heartrate headphones over Beats as i wanted another source for my heart rate. Well, the sound is not great at all and your lucky if you get a heart rate for more than 5 min! (And yes i tried all different size ear pieces) I'm a HUGE fan of UA and that is why i bought them but they need work!

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. It’s important to ensure that the enhancers are properly installed on the ear buds so that material is fully stretched over the bud and the window for the heart rate (HR) sensor is not covered.
      More helpful tips for getting the best results:
      -Insert the earphone into your ear so that the green heart rate sensor on the LEFT ear bud is fully hidden inside the ear (behind your tragus).
      -The ear loop should not be pushed backwards to align with arc of the ear perfectly; it is likely there will be negative space between the headphone loop and your ear.
      If you’re still having issues after trying these tips, please contact us at ua.jblsupport@harman.com and the Customer Service team will be more than happy to further assist you. JBL

  • Rated 2 out of 5 stars

    Returned due to poor Bluetooth reception

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but the Bluetooth reception was horrible. I use these at the gym and could not put my phone in my shorts pocket... if I did the music would skip or cut off due to the Bluetooth connection.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was right for a JBL product and I used them for a day only to find out it shorts out whenever I would turn my head to the side. I returned it for something else that cost a little bit more.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good sound ... but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JBL's connected easily and have sound good quality but I bought them for when I was running/working out and they constantly felt like they were falling out and I had to continually push them back in.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. It is important that you are using the proper size and the headphones securely fit in the ear. size 7 is featured on the model; two smaller sizes (5 & 6) and one larger (8) is included in the packaging. If you experience discomfort wearing the size 7, try the next size down. If you try a smaller size and the headphones fall out easily or the enhancer does not extend fully to the back of the bowl of the ear, you should try a bigger size. If you’re still having issues after trying all the sizes, please contact us at ua.jblsupport@harman.com and the Customer Service team will be more than happy to further assist you. JBL

  • Rated 2 out of 5 stars

    Too big

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this product didn’t even make it out of the parking lot!!!! The fitted ear pieces were all deformed and the unit sits outside of the ear allowing ambient sound

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't work and they were to big for me had to return them

    No, I would not recommend this to a friend
  • Pros mentioned:
    Heart rate monitor
    Tech Insider Network Member

    Rated 2 out of 5 stars

    Good sound but terrible ear bud covers

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok I'm going to start with my biggest gripe about these headphones. The ear bud covers, the ones that you can replace to change the size to better fit your ear, are some of the worst I have ever seen on an in ear headphone. I attempted to change them out for a size that would better fit my ears and after messing with them in frustration for over 20 minutes I had to give up. I did eventually go back and try again later and after another 20 minutes or so I finally managed to get them changed. Getting the old ones off was easy enough but getting the new ones on was the worst experience I have ever had with a headset. The problem is they expect you to stretch the new ones over the ear bud but the opening does not exactly make it easy and if you have larger hands like me it's almost impossible to get the new ones on without ripping them. As far as the heart beat monitoring and the sound those where both good which is the only saving grace this headset had after such an awful experience with the ear bud covers. If it where not for that one fact these would have been better rated. The design and fit is not too bad after getting the proper size ear buds on the headphones. Overall I can't say I would recommend these to someone else as most people are likely going to need to change out the earbuds to get a proper fit and both the explanation of how to change them and the act of actually changing them is one of the worst I have ever dealt with.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for the time to provide us with your feedback.This information is conveyed to the proper departments as to improve on current and future product designs. We apologize for any inconvenience caused. JBL

  • Tech Insider Network Member

    Rated 2 out of 5 stars

    Zero Comfort, Poor Sound, and Heart Rate Off

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot recommend these Under Armour (UA) earbuds. They are simply too uncomfortable. These earbuds come with four sizes of "sound enhancers", or tips, to fit different size ears. Despite following the directions and trying all four sizes, I could not find a size that made these comfortable. I ended up settling with a different size in each ear, but after several minutes of use, they are too uncomfortable and actually start to hurt my ears. Sound quality is very poor. The sound from these earbuds offers little depth almost no bass. With the poor fit, my ears are not sealed off completely and this makes the sound even worse and very tinny. I can also hear too much outside noise. I know the idea is to be able to hear what's around you. This is very important, especially for use outside on roads and sidewalks. But these earbuds allow so much outside noise, I have to turn them way up just to hear music. The heart rate monitor is off compared to my watch and other set of heart rate monitoring earbuds. My resting heart rate was measured 14 bpm higher on these UA earbuds than on my watch and other earbuds! I also noticed a few other issues: the cord is almost too short and the three buttons on the wire are too far behind my head and awkward to use. Connection and setup were easy however, and I like the Under Armour app a lot. It has several good features and a good interface. But you don't need these headphones to use the app. You can use any heart rate monitor. Also, these earbuds stay in my ears. So at least they have that going for them. I have another set of heart rate monitoring wireless earbuds that blow these away. The other earbuds I have are very comfortable, the sound is incredible, and battery life is very good. They are so comfortable that I wear them as my main earbuds at work. These UA earbuds definitely do not even come close to competing with my other set. My other earbuds even connect to the UA app. So I cannot recommend these to anyone, as there is a much better option out there at the same price point.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. In order to ensure the best heart rate accuracy, it is important that you are using the proper size and the headphones securely fit in the ear. The size 7 enhancer is pre-installed on the headphones and 3 additional sizes (5, 6, 8) are available in the box. Often times the most accurate signal is achieved by using the largest size that fits comfortably in your ears.
      Once you’ve found the right size, it’s important to ensure that the enhancers are properly installed on the ear buds so that material is fully stretched over the bud and the window for the heart rate (HR) sensor is not covered.
      More helpful tips for getting the best results:
      -Insert the earphone into your ear so that the green heart rate sensor on the LEFT ear bud is fully hidden inside the ear (behind your tragus).
      -The ear loop should not be pushed backwards to align with arc of the ear perfectly; it is likely there will be negative space between the headphone loop and your ear.
      If you’re still having issues after trying these tips, please contact us at ua.jblsupport@harman.com and the Customer Service team will be more than happy to further assist you. JBL

  • Tech Insider Network Member

    Rated 2 out of 5 stars

    Sensitive to interference & distance from music

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received these from Best Buy for my review. To start, the packaging is nice -- for a $200 earbud, I'd expect no less. The ear piece (enhancer) size that came on the unit was a bit too big for my ear, so I went down a size (it comes with 3 other sizes). There is extremely thin silicone at the bottom of the enhancer cover that needs to go over the top, down to the bottom of the ear piece, for what I assume is the water resistance. Because it's so thin, it rolls up under the ear piece when trying to slide it on it. In trying to get it down, I ripped a corner of it - and it continues to tear (see photo). I have reached out to Harmon support & it looks like they will try to resolve this. This product recommends that you keep your phone in an armband when wearing this, however I won't be doing that. I keep my phone (just like with my other bluetooth earphones) in my front pants pocket. While in my front pocket, there is some stuttering at first playing a song, but it normalizes and is OK, moving forward. I did find that I had to enable the equalizer in my music software to get a more accurate sound; my $40 (other vendor) earbuds don't require that. I think if they fixed the weakness in the silicone at the base of the enhancer and maybe some cleaner default pre-set EQ settings, these would be much better out of the box. I took these to Best Buy to walk around with - and the interference in the store makes them unusuable; the stuttering and cut-outs are just so bad that I have to put my phone in a top shirt pocked to be even remotely functional; they are impacted just as much as the $40 pair I have. Now, having taken extra time to write this review (sorry TIN!), I can now mark these as "not recommended."

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for the time to provide us with your feedback.This information is conveyed to the proper departments as to improve on current and future product designs. We apologize for any inconvenience caused. JBL

  • Pros mentioned:
    Connectivity
    Tech Insider Network Member

    Rated 2 out of 5 stars

    I Tried to like them

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the heartbeat feature. I like that they're wireless. These really don't fit too good around my ear. They fall off even when I'm not running. Maybe they would be better if you could adjust the piece that wraps around your ear up and down. Sorry but I can't recommend these earphones.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. It is important that you are using the proper size and the headphones securely fit in the ear. size 7 is featured on the model; two smaller sizes (5 & 6) and one larger (8) is included in the packaging. If you experience discomfort wearing the size 7, try the next size down. If you try a smaller size and the headphones fall out easily or the enhancer does not extend fully to the back of the bowl of the ear, you should try a bigger size.
      If you’re still having issues after trying all the sizes, please contact us at ua.jblsupport@harman.com and the Customer Service team will be more than happy to further assist you. JBL

  • Tech Insider Network Member

    Rated 2 out of 5 stars

    Not A Comfortable Fit

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got these headphones I thought they were really nice. The style looked very sporty and light and I loved the idea of being able to have a good heart rate reading when I wanted it. These headphones come with a total of 4 sets of ear gels ranging from size 5 to size 8 with the size 7 being preinstalled. First I tried them with the size 7 but they were way too tight for my ears. I do, at times, have trouble with my ears so I tried the size 5 and they were still too tight, but I wore them for a bit to try the heart rate sensor which didn't work well, at least for me. There's an audio cue that tells you when the heart rate is detected and when it's searching for it. It also tells you when it's disconnected. I immediately turned that feature off because it kept sounding off every minute or so, but then it kept sounding off when it was looking for a heart rate. It got annoying after a few minutes. Be prepared to possibly be annoyed or disappointed if you get these.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. In order to ensure the best heart rate accuracy, it is important that you are using the proper size and the headphones securely fit in the ear. The size 7 enhancer is pre-installed on the headphones and 3 additional sizes (5, 6, 8) are available in the box. Often times the most accurate signal is achieved by using the largest size that fits comfortably in your ears.
      Once you’ve found the right size, it’s important to ensure that the enhancers are properly installed on the ear buds so that material is fully stretched over the bud and the window for the heart rate (HR) sensor is not covered.
      More helpful tips for getting the best results:
      -Insert the earphone into your ear so that the green heart rate sensor on the LEFT ear bud is fully hidden inside the ear (behind your tragus).
      -The ear loop should not be pushed backwards to align with arc of the ear perfectly; it is likely there will be negative space between the headphone loop and your ear.
      If you have other questions or concerns regarding our product, please send an e-mail to ua.jblsupport@harman.com and the Customer Service team will be more than happy to further assist you. JBL

  • Rated 2 out of 5 stars

    Love the UA fitness electronics just not these...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these to replace Powerbeats. The audio quality compared to the Powerbeats is a 1 star feature. The audio is very tinny unless the volume is very high and the volume is limited. Maybe none of the four sizes of "enhancers" (ear tips) fit my ears? Changing the enhancers is painfully impossible and I'm a dentist so stuff like that is usually easy. I'd give the heart rate monitor function 4 stars. It works well once you understand it's Morse code like operation. Also, you'll need at least 3 diopter reading glasses to read the instructions.

    No, I would not recommend this to a friend