Customer Ratings & Reviews

Junk. Third microwave replaced under extended warranty and now Best Buy will not allow people to purchase the extended warranty due to the issues. Very surprised Best Buy sells a product that clearly is losing money and is so poor quality that they won’t back the product with an extended warranty any longer. Shame on JennAir and Best Buy for continuing to sell the same poor quality microwave all these years. Run away as fast as you can!

I have owned this microwave for 1.5 years now. As another reviewer said, the buttons are not back lit, so they are very difficult to see. You would think that should be a basic feature, but its not. Now the display no longer works correctly. I can no longer tell the time. For an $800 microwave. Add to this my JennAir Fridge where the lights no longer work (after being serviced twice) and I would tell you to run from this brand. You buy this at your own risk.

Bought this microwave and instal kit at BestBuy. It broke just over three years later and therefore it is not covered by TWO year Jenn Air warranty or one year credit card extension. Now Jenn Air tells me this model is not designed for repair and must be thrown away and repurchased. I’ve outfitted entire kitchens with top line Jenn Air but will never buy another product from them.

Don't waste your time or money. We purchased this microwave as part of a kitchen remodel so we would have all appliances from the same manufacturer. It is 2x or 3x the cost of a normal microwave, it is noisy and, after two years, the touchpad is now unresponsive. My appliance repairman said "This is a throw-away microwave. You can't even get parts to repair it." We are changing from a built-in to a counter-top behind a roll down drawer.

Bought a new house with all Jenn Air, next to 2 other houses all with jenn air. Weve all had every appliance break within 3 years. Weve all had this microwave break, as well. Avoid Jenn Air. Their customer service is abysmal and their products just cant be considered hugher tier anymore. Im reolacing with other brands, not jenn air.

Under 3 years older but outside of 2 year warranty. Touchpad start button no longer works. Jenn-Air repair tech and dealer can’t source parts. $900 microwave into the trash. Horrible.