Customer Ratings & Reviews

Loved this product but quit working after less than 3 weeks. It was immediately replaced and happy with the transaction. Had it for 1 week and so far, works like a charm. I tried every function and I'm pleased with all operations. I would given it a 5 star but unfortunately it had to be replaced.

Looks great, works great. Very happy. Hope it will last 30 years like my old one. Used in my motorhome

Great microwave, oven, and air fryer. Nice to have different options on how you want your meal cooked.

pro - nice design. Has a lot of nice added features which eliminate the need for extra equipment (air fryer). Have tried out the airfryer mode and it's quite nice. Hood vent feature is nice and strong, but loud. con - compared to my old microwave - interior is smaller, no turn table, and microwaved foods take longer to heat (about an extra 30 secs to a minute more). Display functions look nice but you need to tap things 2x - i think 1st to wake up the unit. Also when things are done heating you have to manually hit the clear button. The clock also keeps resetting itself (having the microwave replaced as it was delivered with a dent, so i hope the new unit doesn't have the same issue).

I have had this microwave for about a month and I have mixed feelings. We had a 1.9 cu kitchenaid microwave previously and this is smaller. Also there are delays when using this microwave. Additionally I used it for air frying and my food was not evenly cooked. The plus side- it looks nice, I like the flat no handle visual, and has many functions - more than a regular microwave.

The new microwave is amazing. It is almost replacing the dual ovens I have as it can bake with convection. It also is nice that it has an air frier. I was wanting to add one to the kitchen but did not want to add another appliance to the countertop. the metal finish perfectly matches the stainless steel counters and backsplash that I have, and it looks like it was meant to be there. Our old microwave's open button broke so it was time for something new. This is quite the upgrade. Also I will add the installers did a phenomenal job of getting the old one out and the new one in.

Frist off, I really love this OTR! Kitchenaid truly thought things through when it was designed. The inside cooking cavity is a little small, although give that the design of the OTR to be flush with the cabinets, this is to be expected. Unfortunately, after using it for 18 days (and the first time I attempted the toasting function), the unit completly died (with food inside no less). I have heard good things about the customer service from Kitchenaid, although I’m surprised at the lack of engagement with Best Buy’s total membership. Since it’s a factory repair item, they are totally hands off and are of absolutely NO help whatsoever - I would give this a 5 star rating other than the quick death and the refusal of Best Buy to do anything (their lack of service compounds the item’s failure and leads me to really rethink future purchases).

This is a beautiful microwave with many options unfortunately most don't work properly. I tried to bake several items, cobbler (burnt on top, runny in middle) mini muffins (burnt on top) adjustments were made to decrease normal temps/time. corn muffins on air bake did not brown at all with increased time. fresh corn on the cob in the microwave usually takes 3 mins was burnt in spots. Several conversations with Kitchenaid service telling me that I would have to keep trying to adjust until I got it right. I don't have to do that in my normal oven. Also should note that while the stainless steel is fingerprint resistant, the glass control panel is not. Always wiping fingerprints off. Finally returned this item.

very good look in kitchen and powerful, still trying to figure all the functions but very happy so far

WE LOVE IT! Super high tech and easy to use, love the flush design and it blends seamlessly with our appliances!

It’s complicated. No directions. It needs a glass dish on the bottom for microwave function. It’s really hard to clean that bottom. I use air fry papers on the rack to help keep it clean.

Works great and is nice to have everything in one unit. I like the sleek look when mounted.

So far so good, but this is a second home and it is barely being used. So far it has done what needs to do, but we haven’t tried other features that this can so such as air frying

It takes 10 minutes to make microwave popcorn. If this were only an oven and air fryer then it would be 4 stars but the microwave portion doesn’t work at all.

This appliance is absolutely wonderful, it is a very good investment, thankyou Kitchen Aid!

We love our new kitchen appliance. The airfry setting with that big basket is wonderful.

Love this product! We had a plain microwave and other appliances now we just need one.

Even thoughbwe have only had this microwave a short time, we love all the features! We are able to reduce all the extra applicances on the counter because this microwave does it all! Easy to use and looks great in our space!

Best service i ever had best appliances u ever seen! An best service all around

I love the look and microwave function. I haven't tried the air fryer or toaster oven yet. Although we bought this mid-may, it wasn't delivered and installed until June 8th. And not by Geek Squad. Hmmm, wonder what's going on at Best Buy.