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Customer Ratings & Reviews

KitchenAid - 26.8 Cu. Ft. French Door Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 263 reviews

83%
would recommend to a friend

Expert rating

Rating 4.6 out of 5 stars with 1 review

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Cons

Customer ratings & reviews

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Page 1, showing1-20 of 263 Reviews
  • Rating: 3 out of 5 stars

    Buyer Beware...

    Posted
    50andfabulous
    • My Best Buy® Elite Plus Member

    I loved my new refrigerator when I received it... 2 months after having it, it stopped making ice. Placed a service call with Kitchenaid and they sent a local repair company to fix it. 3 visits later, they replaced about 5 parts. The main problem was that the auto defrost was not working which caused ice to form on the fan and temperatures to drop which causes ice to stop being made. For about 3 weeks, everything was great.... then again the ice stopped being made. I looked behind the freezer bins and saw it was frozen again... Made another call to KitchenAid, this time they decided to send someone from another local repair company. OMG, the man that showed up didn't even know how to remove the drawers... All he did was to defrost the freezer and ordered parts... I was so frustrated... The day they brought the parts, the refrigerator seemed to be working just fine so they didn't replace any parts. Of course the next day it started to act up again. They came back to change the parts, but one of the parts were ordered wrong. I had to wait again for the correct part be ordered. At this time I was fed up with the repairman and requested a repairman that knew what he was doing... Finally got the correct part and a very experienced repairman with these newer refrigerators came to replace it. He must have placed 5 calls into Whirlpool tech while he was there to make sure he wasn't missing anything. The refrigerator again was frozen and had to be defrosted, parts were changed and diagnostics were run. In speaking to one of the ELITE MASTER technicians at Whirlpool it was discovered that when the Master mother board in the back of the refrigerator is replaced, the control panel in the front has to be reset. That had never been done, and the mother board was replaced the first time a tech came out. When it isn't reset, the auto defrost will not work. Plus it was discovered that when the second repairman came and ran diagnostics, they left the auto defroster off. This time, they changed the front control panel so it didn't matter. It's been about 3 weeks now and so far so good.... I will keep my fingers crossed... SO IF YOU PURCHASE THIS REFRIGERATOR AND IT STOPS MAKING ICE, THE AUTO DEFROSTER IS PROBABLY NOT WORKING AND IT'S PROB ALL ICED UP. IT NEEDS TO BE DEFROSTED COMPLETELY. PARTS WILL NEED TO BE CHANGED AND MAKE SURE THE AUTO DEFROSTER IS TURNED ON, AND THE CONTROL PANEL IS RESET!! I wish I had purchased the other model that has the two extra meat and vegetable drawers in the front between the frig doors and freezer drawers. It would eliminate opening the refrigerator doors all the time just to get cold cuts.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great Looks but Terrible Performance

    Posted
    AMAM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    For a high end refrigerator this unit has been a lemon or am getting horrible service from my service calls from Geek Squad or both. Three times already in the past eight months since I purchased this refrigerator it has a frozen block of ice on the inside of the unit behind the deli drawer and once this ice forms it sounds like a fan or compressor is being overworked with a high pitch sound every 30 minutes and sounds like there's more damage being done inside the unit. Each of the first two times GS came out to repair it, they spent hours defrosting the ice with a heat gun and not replacing any parts. The third time they come out, they bring the wrong part, the tech calls and orders the main control board which he says may be the cause of the problems and expedites the part (supposed overnight shipping), but a week later no part and no word from GS or tech when the part is coming or when the tech is coming. Called the fourth time and complained that I have a refrigerator that is not functioning as was the case the previous three times and still no word on the part or tech. Unfortunately if I ask for a replacement, the money I paid for extra coverage with GS for three years will be voided and if I have any problems with a new unit I would have to pay for new insurance. Very unsatisfied with Kitchen Aid and Best Buy Geek Squad.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Looks beautiful, performs so-so

    Posted
    TheBBM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this refrigerator, the oven, microwave, and dishwasher together. The refrigerator looks special; the stainless steel is nice, the handles look sturdy (more on that later), and the shelving looks upscale (more on that, also). I have had this for over 1 1/2 years now. The handle on the freezer section comes loose; it takes an hex key wrench (not included) to tighten it from the outside underneath. Then, it comes loose again with regular use. The freezer section frosts up the door jamb, causing the door to not seal as well as it should. I have to take a knife and chisel off the ice every month or so. The shelves do a good job of containing spills. Problem is, the filter doesn't seal all that well, causing water to leak from the filter area onto food and shelves, sometimes several times a day. Also, the top shelf needs to have one more notch to go up; it doesn't accommodate a large pitcher of tea or a 2 liter bottle. I have to have taller items at the front and shorter items at the back. I have the top shelf (it is a 1/2 shelf) all the way up top and the 2 liter bottle sitting on the base. The ice maker is NOISY! The removable ice bin freezes in place and is quite difficult to remove at times. I am afraid I will break it, therefore end up scooping ice instead of removing and dumping ice when I need large quantities. The bin is rather small, also. The water tastes good from the dispenser. When the filter is changed, one must run about 10 gallons through it to get to the clear water, though. I use the filters from the KitchenAid and/or Best Buy site. Overall, for the amount this costs, I can't heartily recommend this refrigerator. I think the Whirlpool version might give the same features for hundreds less. Also, the extended warranty, which I bought once, costs as much as a new, cheaper refrigerator itself.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unhappy with manuf.

    Posted
    JaredG

    I bought refrigerator Model #KFIV29PCMS02 model 2 years ago. I have had the ice maker unit replaced 6 times in 2 years. I loved KitchenAid products until this. It was covered twice under the manuf. warranty (1st year), and 4 times under the extended service contract. The manuf. says that there is no recall, so there is nothing they can do, "you must go to the service provider". The Service provider says that they have this problem with ALL of the KitchenAid refrigerators that they service and it's a good thing we got the extended warranty. Unfortunately, it doesn't stop the fact that I have never been able to make ice more than a few weeks at a time. They ALWAYS have to order the replacement unit which takes 30+ days. Which means I never have ice from the ice maker. I am very disappointed with the support given from KitchenAid and the fact that they are not willing to stand behind their product. I will NEVER buy another KitchenAid appliance due to this experience and the service providers consistent repair issues with KitchenAid appliances.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor design

    Posted
    Buyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The drain for humidity in this refrigerator was placed just above the freezer and Ice maker was moved to the door. The line repeatedly froze and ice formed across the cooling vents repeatedly. Only the bottom shelf was cold enough to keep food cold. We had food going bad constantly and cheese moldy before it was opened. We had repairmen out and were finally told it was a design flaw and got a warranty replacement. I hated this fridge it costed me money for food and was expensive to begin with not to mention dealing with repairman and so many appointments! Huge disappointment!!!!! The picture is of the Kitchenaide going away and my new LG finally replacing it!

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Hello Buyer, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating: 1 out of 5 stars

    Nice looking unit but very bad performance!!

    Posted
    Star

    I bought this fridge in end of January 2018 , in two weeks of having very expensive fridge all lights went bad. Best Buy was trying to repair ..I said no way...fridge was replaced for another brand new unit. About 2 weeks ago (we are in June now) fridge start condensating more than normal actually a lot on one side only where ice make is located ,and slowly stop cooling enough so all the food got bad, adjusting temperature according to manual didn't help. Lockley we bought extended warranty so I'm hoping that Bet Buy ether replace for another unit that will be the third or repair this one.. I thought that KitchenAid was a high quality product but is not , we have all KitchinAid appliance and all of them are not that great electric slid in stove is even worse but that's another story. Don't buy this fridge but if you do make sure you have extended warranty .

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Dear Star:

      Thank you for your review.

      We are sorry to hear of your Refrigerator concerns. We would like to inquire further about your review with you. If you are still in need of assistance, please respond back to this email address, NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM, with your name, your user ID Star, phone number, street address, zip code, model & serial number, date of purchase on the appliance, along with a brief description of the issue at hand. KitchenAidBrand

  • Rating: 5 out of 5 stars

    Great Fridge with Great Looks!

    Posted
    KrazieBBA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We upgraded from an older side-by-side fridge to this "French Door" style fridge. The capacity of the fridge actually decreased slightly, but we are able to use ALL of the space efficiently. The drawer of the freezer has a vertical space for frozen pizzas, which are the puzzle piece in the freezer that never seem to fit. Brilliant! The interior of the fridge is very pretty. The LED lights on the top and sides effectively light up the area without adding heat. The handles are gorgeous and give a look of professionalism. The also have a very nice texture. The measured fill function on the water dispenser has already sped up our cooking. It's easy to punch in 1-16 ounces and have it pour into a bowl versus sitting at the sinks for minutes to get the amount just right. It's a pretty cool feature that we really like so far.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome French Door Refrigerator!

    Posted
    Kpan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We bought this fridge about 3 weeks ago and we absolutely love it! Lots of interior space and can hold a lot of food. The fridge looks stunning and beautiful in our kitchen! We paid $400 more for the platinum interior and it was money well spent! We would recommend spending the $400 extra for the sleek platinum interior. We absolutely love everything about this fridge! The only reason why we did not give this a 5 star rating is because we have some minor defects with the pullout freezer trays. Both of the metallic pieces on the pullout freezer trays warped and could not withstand the freezing temperature. We contacted Bestbuy and spoke with the sales rep, Michael, who sold us the fridge and he was super helpful! He ordered us new trays rigth away. Bottom line...awesome fridge and superior service by Bestbuy staff! We would recommend this fridge to anyone and Bestbuy is the place to get it. We love our experience at Bestbuy in Modesto. Thank you Michael!!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice 2 door plus freezer drawer refrigerator

    Posted
    Axeman
    • Verified PurchaserVerified Purchase

    Good use of space for this refrigerator. Didn't want the fancy "door within a door" or a screen on a stainless unit. LED theater lights plus shelf lights with grey interior makes for an upscale feel. Deli drawer plus 2 drawers for friuts/vegetables. Deli drawer requires both drawers to open. Freezer has plenty of room (with the full size 30" depth unit, not the 24" cabinet depth). Front pocket in freezer drawer holds pizzas. Water/ice dispensers make more noise than our Jennair we replaced. Unit holds temp in freezer well, refrig is effected by door usage more than expected. Wish it had digital temperature readouts for actual temp. Only setting the temps will readout on door. (We ended up putting inexpensive refer and freezer mechanical thermometers in) First unit delivered had issues with cooling and lights within the first week. Unit was replaced and second has worked perfect for over a year.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice looking in and out but water dispensing noisy

    Posted
    TXBuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This refrigerator looks great inside and out. Unfortunately we are on the second one in a month since our purchase. First one made a horrible grinding noise when you ran the water out the front. Repair man said it was our water pressure. We paid to have a pressure reducer put on the main line coming into the house thinking that would help fridge and other appliances and pipes in our home. Received delivery of a new fridge and it was quiet for the first week or so when we used the water in door. Now it is noisy again. We have never had one that is this loud. I read multiple reviews and no one had commented on the noise from ice maker or water in door. I like the inside of it though. It's well lit and very rich looking with the gray tones instead of the white you normally see. Freezer has 3 drawers that aren't very functional. Bottom one is but other 2 are very shallow and limiting as to what can go in them. May see if we can remove one of them to allow for taller items in there. Overall it's a nice looking fridge. I guess I will just have to get over the noisy water dispenser.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Expensive but not better!

    Posted
    JRGOMEZ
    • My Best Buy® Member

    We bought this refrigerator for our new home about 16 months ago to be consistent with the other Kitchenaid appliances provided by the builder. We've had problems with it not making ice and frost buildup behind the lower pantry drawer. We've had two service people out and we continue to have issues with it. Currently we're waiting for an evaporator drain pan to arrive before they can fix it, it's been close to a month now and we're still waiting for the part to come in. For paying over $3,000.00 we thought we had bought an amazing refrigerator but unfortunately it is not. Should've stayed with our initial choice of the GE brand. Very disappointed in this product!

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Hello JRGOMEZ, thank you for your review. We sincerely apologize for the concerns with your refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating: 4 out of 5 stars

    Lots of space, everything visible

    Posted
    whome
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Love how much room there is in this frig. You can see everything so stuff doesn't get buried in the back and bottom. Same with the sliding shelves in the freezer. The grey interior with LED lighting really gives it an upscale look. Have not had an issue with the icemaker thus far as some other reviewers have. The only reason I did not give 5 stars is that it does seem to be cheaply made ie. the stainless steel is very thin, the metal trim super thin and easily dented, the plastic thin and brittle like you need to be gentle with it not to break anything. Other than that, we have had it 2-3 months now and we love it. Also, we bought as an open box item at a reduced price, (had a few very small dings) so that helps.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Less than 5 months old

    Posted
    Scott

    We've had this fridge for 6 months. Several issues with damaged parts coming from manufacture (when delivered). They did finally send undamaged parts ... after three attempts. French door (left side when your looking at fridge) has a flap that ensures the fridge is sealed when closed. If we close the right side first, the left door (with the flap) catches the closed door, preventing it from closing. Twin Cities repair has been out three times. They finally told us we should always open both doors and close the left side first. Fringe is going on 7 months old, we will be following up with Kitchen Aid again. Note: This does not happen all the time, but enough where it is a nuisance and issue with kids leaving the door open. Also, we are concerned that the door will get dented from this.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy access and nice decor

    Posted
    TheElectronicsNerd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The interior of this refrigerator is nicely designed. It's very easy to access food in either the upper or lower (freezer compartments). The grey interior is really nice and the bright LEDs make finding food very easy. No more dark interiors! The ice maker works well. You can hear the mechanism that pushes the cubes from the freezing area into the door storage, but otherwise the refrigerator is silent. The in-door water and ice work very well. Be careful about pushing buttons at the same time. We accidentally put the refrigerator into 'Sabath' mode, which quiets the unit and turns off most lights. The interior digital controls let you see the exact temperature in both the refrigerator and freezer. The shelves are adjustable and have a spill catcher capability. The Best Buy install team did a nice job. They installed all new, reinforced hoses for the water line.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A lot better than LG refrigerators

    Posted
    Jojo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought an LG French Door refrigerator 3.5 years ago but it gave me nothing but problems. LG's service department is the worst I've seen especially from a large company. When I bought the LG refrigerator, it was to upgrade from my outdated Kitchenaid side by side ref. I never had any issues with my Kitchenaid fridge. The interior of the LG fridge appealed to me so I bought it. Now I switched back to Kitchenaid. I've been very pleased with it. The size is perfect and so are the features. My kids especially like the measured water dispenser. The interior compartments are very well suited for our needs. It's a handsome refrigerator and based on my previous ownership of a Kitchenaid fridge, I'm sure this one will last us for a very long time.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor dependability

    Posted
    Danny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Love the look but if you are looking for a dependable refrigerator stay away from this one. We have had issues with this unit three times in two years. I really do not expect it to make it past five years. Once again I’m moving all the contents to the old refrigerator because the new one has frozen up again and is not working. The old refrigerator was purchased in the year 2000. I’ve never had a single problem with it and it’s still running as good as the day we got it. Its bad when a 19 year old refrigerator out performs a two year old one. Especially because it cost more then three times as much. Very disappointed

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Hi Danny. We sincerely apologize for the concerns with your KitchenAid® Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating: 5 out of 5 stars

    Spacious!

    Posted
    Ryaaaaaan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is replacing my 10+ year old whirlpool refrigerator. This one fits in the exact same space in my kitchen, but seems so much more spacious inside than its predecessor. My wife loves having the crushed ice option on the door, and I like having the icemaker's storage in the door, rather than taking up a large amount of room in the top left of the fridge. The vertical pizza storage in the freezer is a convenient touch, as is the ease with which the door shelves can be removed and reinserted for cleaning. I really like the dark colors contrasted with the shiny surfaces and the not-too-bright LED lighting inside. Overall, our family is very pleased with our purchase, and hope to get 10-15 years from this fridge!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Best Buy Made It Right

    Posted
    KYDeb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The day after this refrigerator was delivered, I was on the phone to KitchenAid. This thing was noisy! I mean, really noisy! So loud we had to turn up the tv volume! So noisy it was nothing you would ever get used to. So a repair person came out and said this was normal. No. So we called the salesman at Best Buy. They sent out the Geek Squad. Return it they say. So we did. Best Buy delivered the new fridge and it was fine. Normal refrigerator noise level. YAY! Very impressed with the service from Best Buy. The refrigerator itself is very nice. The stainless steel does not show finger prints. Lots of room in the freezer. The interior is really cool, a beautiful gray. The lighting is excellent.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    A nightmare product and company

    Posted
    folsomGeek

    Four months into our purchase, we had to call customer service twice already. First because of a very loud grinding noise that turned out to be a frozen fan. Kitchenaid forgot to properly seal the freezer compartment according to the repair person. The second issue we are having is food starting to turn bad in the main compartment. We measured the temperature and it was barely 52. We became livid with anger as Ktchenaid said all they could do is send another technician to repair the unit. a $3000 refrigerator is slowly falling apart before our own eyes and there is nothing we can do about it. Thanks Kitchenaid!!!!!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall Good Refrigerator

    Posted
    KennyG
    • My Best Buy® Elite Plus Member

    We are happy with most features of this KitchenAid fridge. It looks great, especially the platinum interior. Like all stainless appliances, it is difficult to keep fingerprints from showing. I am not loving the French door style, but that of course was our choice. A couple of minor things that I don’t like about the design: 1) The door ice dispenser stops when you open the right side of the fridge. This prevents me from getting my drink out of the fridge at the same time I fill my cup with ice. 2) The ice dispenser is difficult to push the "paddles", often crushing hard plastic cups 3) The ice dispenser misses the cup but you can angle the glass to avoid ice on the floor. Overall good, but the ice dispenser is the weakest feature.

    I would recommend this to a friend