Customer Ratings & Reviews
- Model:
- KSEG950ESS
- SKU:
- 7500463
Rating by feature
- Performance
Rating 3.3 out of 5 stars
- Ease of Cleaning
Rating 3.1 out of 5 stars
- Quality
Rating 3.3 out of 5 stars
Customers are saying
Customers enjoy the large oven size and even cooking of this 6.4 Cu. Ft. Self-Cleaning Slide-In Electric Convection Range, with many praising the effective downdraft feature. However, some customers found the installation process challenging and the controls somewhat complex to learn. Overall, the positive feedback on cooking performance outweighs the negative comments regarding installation and controls.
This summary was generated by AI based on customer reviews.
Great Eldctric Range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This range fits my beach cabin perfectly. It looks good too!
I would recommend this to a friendI love this
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a great stove and i love cooking yummy fooods yeah
I would recommend this to a friendHow do you say disaster install
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was a disaster..scratch my floor, took 3 hours to install.. was obvious the person didn’t know what they were doing.. still not sure they did it correctly
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, JohnR. We apologize for the concerns that you are experiencing with your Range, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Not working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still not working. Ordered in May, Delivered in July. Plugged in didn't work, Ordered a replacement. Still waiting. But you have my money.
I would recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Fergus Theibert, while our reviews focus on the product and your individual experience using it, we are sorry to hear about your experience with Best Buy. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Great oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have thoroughly enjoyed my slide-in oven & cooktop.
I would recommend this to a friendKitchenaid down draft stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it looks good. And it is is exactly what we wanted
I would recommend this to a friendFailed twice in 5 years with very light use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed twice in 5 years with very light use, and downdraft is weak to begin with. There are very few downdraft dual-fuel stoves available in the market, so we paid the $3,000+ price thinking "at least it will last 10-15 years" like ranges used to. The electronics and the heating element for the oven failed after 4 years. Paid nearly $1,000 to have it fixed (by factory technician with original parts). A year later, electronics failed again (it's on a strong surge protector, so it wasn't an external factor). Even when it was working, the heat was uneven. The downdraft is weak even on "high" setting, and the oven vents to the top of the stove (not into the downdraft). Overall, disappointing product.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Range and would like to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
avoid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this because we had few options in our existing kitchen. Not our first of this type of cooktop so we can say that this one is the worst when it comes to keeping it looking clean. In addition, after a few months of use, the cooktop is already scratched and dingy (again, not our first). The overntakes forever to heat...an energy hog. Controls need to be locked else you'll keep setting them off or on just by leaning near the stove to stir a pan on the back burner. These is so much more but suffice to say this is an overrpiced poorly designed machine.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
HORRIBLE Control placement.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whatever Jackalope designed the touch controls on top of the range needs to find a job as far outside any design or engineering discipline as possible. I don't think these controls will last very long. They are constantly malfunctioning and every drop of water or grease activates various controls in the middle of your cooking. Fans turn on, baking temps get cancelled, the range suddenly goes into "self cleaning". HORRID HORRID HORRID design on what would have been a decent range. Whoever designed this malfunctioning sshow is seriously Logic Disadvantaged.
No, I would not recommend this to a friendBad Unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It hasn't work since the install "F2E1" error code. Maintenance was tried with a new front panel. They said that it needs a new computer board. WE waited two months for delivery and now we are told that the computer board may take as long as it comes from the factory. Almost three months you have had our money and we still do not have a working unit.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, MargaretT. We apologize for the concerns that you are experiencing with your Range, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/?hl=en We look forward to speaking with you.
Very disappointed and upset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy and Whirlpool lied several times about delivery date took from 5 may 2024 to Delivery on 12 September 2024. But still not hooked up until 3 October 2024.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello! We are sorry to hear about this concern with your delivery. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
