Customer Ratings & Reviews
- Model:
- 99390-002
- SKU:
- 6525587
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the Halo Smart Lock's ease of use and Wi-Fi connectivity, citing simple installation and a user-friendly app. However, some users have reported concerns regarding battery life, noting that batteries may need replacing more frequently than expected. The quick draining of the battery is a recurring concern among some users. Overall, positive feedback on ease of use and Wi-Fi functionality is tempered by negative feedback on battery performance.
This summary was generated by AI based on customer reviews.
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was reasonably priced and works very well. Highly recommend
I would recommend this to a friendGreat purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super sleek. Works flawlessly super easy to install.
I would recommend this to a friend- Pros mentioned:Ease of use
Kathy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like it a lot. Very easy to use application.
I would recommend this to a friend - Pros mentioned:Ease of use
Lock
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this unit for about 30 days so far so good’
I would recommend this to a friend - Cons mentioned:Noise level
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never liked how it made a loud grinding noise when locking and unlocking. Plus, it takes a few seconds longer to lock or unlock versus the older smart lock versions. After a few months, it started having technical issues, and we had to return it. Given the high price tag, you’d expect better quality.
No, I would not recommend this to a friendBrand response from Kwikset
Posted .Hello MariR,
We wish that we could have helped you before you returned the Halo. Your experience with our products is highly important to us! If you decide on another Kwikset lock again, please know that we are here to support you with any concerns and in finding the best solution for you: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
I'm Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recipient is very happy and excited about having it and it looks good!!
I would recommend this to a friendGreat for security and looks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy feel and very responsive to passcode entry with a great appearance that doesn’t cheapen my doors look
I would recommend this to a friendGREAT ELECTRONIC LOCK FOR THE PRICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what we wanted. Had Best Buy do the installation. The young man who came to our house with the product was very professional and completely capable. Did a great job, left the house as clean as he found it. Great experience!
I would recommend this to a friend- Cons mentioned:Battery life
Chews through batteries
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I put in 3 of these. I couldn't reliably get in because the batteries kept draining so fast. I replaced all 3 with another brand that has consistently worked better and I haven't had to replace batteries (yet).
No, I would not recommend this to a friendBrand response from Kwikset
Posted .Hello JemezFred,
Your experience is very important to us, and we wish that we could've helped you before you removed the Halo. Should you need any support with any Kwikset product, please don't hesitate to reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
- Cons mentioned:Battery life
Ready to dent your pocket
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Auto lock is good but not from this product. Battery drains very quick and changed batteries more than 5 times in last 5 months. Finger print marks has been another problem on the touch screen. I didn’t expect the product to be this bad. I had used other auto lock systems, they were good.
No, I would not recommend this to a friendBrand response from Kwikset
Posted .Hello Venkat,
We're happy to help you with this! Please try the steps in this link: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
For the touchscreen fingerprint, you can enable SecureScreen, which displays random digits before you enter a user code to unlock the door. This feature ensures there are fingerprints on all digits so that codes cannot be identified by examining the touchscreen for fingerprints. If desired, this feature can be disabled using the Kwikset app.
Thank you,
Kwikset
Kwikset Smartlock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Smartlock is the perfect match for out needs. Since we are always in a rush we love that it has an automatic lock feature. And we can always check it in the App.
I would recommend this to a friendDoor Lock
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.James did a fantastic job. He worked on the lock till it was working perfectly. We were very happy with him and would require any time. Great job.
I would recommend this to a friendSo far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I haven't had it very long but it really like the product.
I would recommend this to a friendSmart Doorbell with Hiccups
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doorbell has been great after some initial hiccups with setup. The doorbell required an update before being able to reliability work with my phone.
I would recommend this to a friendSmart lock!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice!!!! I can control with my phone and have multiple users!
I would recommend this to a friendGreat lock!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install and works great! Quick delivery and no issues! I get alerts now whenever the door is locked/unlocked.
I would recommend this to a friendBuyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice lock Work with WiFi only easy to installed, battery aaa, easy to add other users
I would recommend this to a friend- Cons mentioned:Battery life
Eats through batteries quick
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these locks. Both need battery replacements within a month. Very unacceptable.
No, I would not recommend this to a friendBrand response from Kwikset
Posted .Hello JPMils,
We're happy to help you with your Halo lock! Please try the following steps to help extend the battery life:
1. Use name-brand alkaline batteries and please do not use lithium and rechargeable batteries.
2. Try the troubleshooting tips in this link: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
3. Recalibrate the latch, check door alignment and jamb hole depth: https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error
Thank you,
Kwikset
Product is very good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This smart lock is very good. I am able to manage from my mobile and able to give the access when ever required
I would recommend this to a friendBrand response from Kwikset
Posted .Hello Ishveer,
Thanks for sharing your positive feedback, and we're thrilled to hear the Halo lock is working well for you! If you should ever need any help from our Support Team, we are happy to assist you here:
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
- Cons mentioned:Battery life
Touch pad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did change the battery 3 times in one month, I’m no happy with it I’m going to take it back to the store
No, I would not recommend this to a friendBrand response from Kwikset
Posted .Hello PascualG,
Please try the following steps before returning your Halo to the store:
1. Use name-brand alkaline batteries and please do not use lithium and rechargeable batteries.
2. Try this troubleshooting: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
3. Recalibrate the latch, check door alignment and jamb hole depth: https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error
For further support, please reach out to our team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset