Customers frequently mention issues with the keyboard and touchpad. Some users reported problems with the touchscreen's responsiveness or functionality. These issues appear to be significant concerns for some customers. Further details on other aspects of the product are unavailable.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
Cons mentioned:
Keyboard
Rated 3 out of 5 stars
Not an overall great experience this time
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
When I fired it up with much anticipation, I had to first work through the fact that after it was refurbished it was left in "Developer Mode". After that I figured I would be good to go.
The OS was responsive, everything seemed to work... until I tried to use the touch screen (which is listed in the specs and on the box, that it has). The touch screen did not work at all.
Unfortunately I had to return this to a Best Buy store.
I credit Best Buy with being awesome with returns. It was quick and easy and I walked out with a new Chromebook of another brand. I have confirmed that the touch screen is working flawlessly on the new one!
No, I would not recommend this to a friend
Cons mentioned:
Keyboard
Rated 2 out of 5 stars
Not what was advertised
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
shopped and shopped and shopped looking for refurb chromebook for kids with touch screen, so this appeared to be a great deal!
Not so much, no touch screen despite what was listed on Best Buy site. Shipping was decent - not fast, not slow, and was delivered 2 days early. Easy set up and chrome OS did update to latest version quickly and without issue. I have no idea what model year this is, but compute power is sluggish. Overall basic system that can be used for home school assignments. Video is decent and works.
Touch pad sometimes unresponsive for kids.
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Perfect for elementary school kids!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was a perfect purchase for homeschooling my 4th grader. Easy to use for schoolwork, games and streaming shows. He loves it.
I would recommend this to a friend
Rated 4 out of 5 stars
chromebook
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was for my daughter and she absolutely loves it,
I would recommend this to a friend
Cons mentioned:
Keyboard
Rated 1 out of 5 stars
Broken
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It came in quickly but the keyboard didn’t work so I had to return it due covid we couldn’t have them fix it. So that was a complete wash of a purchase. I won’t buy refurbished again. Lesson learned.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Great buy
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My Chromebook arrived before date, excellent condition almost brand new works great