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Customer reviews

Rating 4.7 out of 5 stars with 169 reviews

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  • Battery Life

    Rating 3.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-169 of 169 reviews
  • Rated 5 out of 5 stars

    Upgrade from old to new

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my old gaming laptop to this one. Difference was night and day. The OLED screen is a must.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi,

      Thanks for choosing Lenovo and for sharing your feedback with us!

      We are glad to read that you are satisfied with your purchase.

      Please don't hesitate to reach out to us via the Q& A section of this product page or contact Lenovo Support should you have any questions or need assistance.

      Regards,
      Lenovo Lenovo

  • Rated 2 out of 5 stars

    Screen Break Easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer runs really well and it did a good job. My main issue is that it wasn’t a natural 2560x1440 resolution but a 2560x1600 instead but the main reason I am writing this is because my mouse usb part got inbetween my keyboard and screen and broke it. It’s made me genuinely depressed because of my financial situation but it would be unfair to give this 1 star.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello,

      Thak you for sharing your feedback with us. We're sorry to hear that you ran into an issue. We strive to provide the best experience possible, so we're disappointed and apologize that this wasn't the case for you.

      We recommend contacting Lenovo Support at this number: 877-453-6686, to work with the Customer Care team for swift action as we look to resolve this matter for you and make things right. They may be able to provide a solution that could work well for you given your situation.

      Please don't hesitate to let us know what else we can do to improve your experience, as your satisfaction is important to us.

      Best regards,
      Lenovo Lenovo

  • Rated 1 out of 5 stars

    Looks Can be Deceiving

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer because I heard it was a beast for gaming & other school software. It’s a beautiful computer, I’ll give it that but it black screened on me 2 minutes after first startup. Where I thought it was just idling during the updates, was actually a dead screen. It would only work on an external monitor and after many failed attempts of hard restart & resetting the graphics card, I gave up. For the price I paid, I didn’t bother calling guest services. Instead I chose to return the item.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop! My son is very happy with it.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi,

      Thanks for choosing Lenovo and for sharing your feedback with us!

      We are glad to read that you are satisfied with your purchase.

      Please don't hesitate to reach out to us via the Q& A section of this product page or contact Lenovo Support should you have any questions or need assistance.

      Regards,
      Lenovo Lenovo

  • Rated 3 out of 5 stars

    Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but battery 1 hour after low. My be try after I am going store

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi MalkitS,

      Thank you for sharing your feedback with us. We are sorry to hear that your Legion Pro 5 has fallen short of your battery life expectations. We understand your perspective, and since we strive to provide the best experience possible, we'd like to work with you to try to improve your experience by sharing some tips and insights on battery.

      To start, regarding your issue with battery – as you may know there are lots of variables that contribute to battery and in gaming laptops that can increase even more due to their high-powered processors and graphics cards. If you want to squeeze out more battery life and are completing non-intensive graphics tasks, you can utilize the MUX switch built into this model to turn off the dedicated GPU to greatly decrease power draw. This can be done in the Lenovo Vantage app > top right box > GPU working mode, then choosing your preferred method. Users can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both words, along with custom settings configurable in Lenovo Vantage. You could also press the Fn + R key combo to toggle to a lower refresh rate for even greater power conservation.

      Please let us know what else we can do to try to improve your experience, as your satisfaction is important to us.

      Best regards,
      Lenovo Lenovo

  • Rated 1 out of 5 stars

    Unacceptable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to like it and keep it however this model kept restarting on me seemingly only on battery and also seemingly only while in use on my lap.. so it seemed like it was unable to throttle down fast enough while more air was being blocked from having it in my lap ?? or the battery wasn't strong enough to properly power the machine or what was being demanded of it .. ? mind you this was not even while gaming just browsing. I'm not sure what was causing it but it was brand new and fully charged so I took it back. maybe the processor generation was too old no idea.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage computer. Used for Adobe, had problems, crashed constantly. After 3 weeks, screen suddenly blacked out, and died.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never seen a screen so beautiful in my life. Also for the price this computer is FAST. I got the open box model for a great deal just to play Gears of War on the go and this thing delivers. For me I’m not so concerned with battery life because wherever I use my laptop I have an outlet anyways

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi JustinC-

      Thank you for choosing Lenovo and taking the time to share your experience with the product. We are delighted to hear that you love the display and performance of the Legion Pro 5.

      Please reach out to us through the Q & A section of this product webpage should you have any questions or need assistance.

      Best wishes,
      Lenovo Lenovo

  • Rated 4 out of 5 stars

    Lenovo legion 5 pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is good and beast but the charger is not enough for the system it needs more than 245W charger

    I would recommend this to a friend
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