Customer Ratings & Reviews
- Model:
- LMV1764ST
- SKU:
- 6413172
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the ease of use, size, and affordable price of the 1.7 Cu. Ft. Over-the-Range Microwave with EasyClean. Many also praise its heating speed and sleek design, noting that it looks great in their kitchens. However, some customers have reported issues with the fan noise level, the lack of a timer, and occasional problems with the light and display. The door's closing mechanism also received some negative feedback.
This summary was generated by AI based on customer reviews.
Inconsistent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not heat evenly. Sometimes strong, sometimes weak.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I understand your concern and apologize for the inconvenience you're experiencing with your LG LMV1764ST microwave oven. It's frustrating when appliances don't perform as expected, especially when it comes to something as important as cooking.
I acknowledge that the uneven heating issue you've described is a common problem with this model. It's not uncommon for microwaves to have varying levels of heat distribution, but it's still unacceptable and we appreciate you bringing this to our attention. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Stopped working just shy over 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this microwave for just about a year. Installed around the first of June of 2023, here we are July 8, 2024 and it no longer works. The magnetron has gone out. This $200+ microwave will last you just enough time to run past a 1 year warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kirsten. We appreciate your feedback on your LG Microwave (LMV1764ST) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received it march 8th 2022 and its non functional by July 5th 2023. I bought this piece of crap when I renovated our kitchen. Most expensive microwave I've ever bought. Every $80 microwave that I have bought has lasted years beyond this pile. Replacing it with a whirlpool while the rest of my appliances are L.G
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG 1.7 cu. ft. Over-the-Range Microwave w/EasyClean. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. You can always reach out to us our LGSupport Team at (800)243-0000.^Jai.
LG lowend microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice but door seems cheap when you close it. Only 1 low light setting no brighter light for when you are cooking. Most Microwaves have 2 light settings
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Replace microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave it ok but had to be replace 13 months after purchase after defective parts
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review our LG Microwave (LMV1764ST) model. We understand the disappointment and the inconvenience you experienced with the defective parts that led to a replacement just a short period after your purchase. Please know this is not the quality and longevity we strive to deliver; we strive to provide reliable, high-quality products that meet our customers' expectations.
If there's anything else we can do to assist you or if you have any further feedback, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
My second one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this microwave for under two years. It died i got the same one because it was cheap only. I rolled the dice. It was on close out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marko. Thank you for sharing your experience with us. We understand your concern about LG Microwave (LMV1764ST) model that doesn't last as long as expected, especially after making a purchase based on value. We strive to provide high-quality products that exceed our customer's needs and expectations.
If you're experiencing issues with your microwave, we recommend checking if the unit is still under warranty. Additionally, try resetting the microwave or ensuring the power connection is secure, as these can sometimes resolve common issues. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions for you. ^Juvy
A noisy microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave because the cabinet height is a bit low and I had to find a microwave with a smaller height. This microwave is noisy in operation. Because of the trouble of un-installation and installation, we decided not to go back to the store, but we wouldn't buy a LG microwave again next time.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, WenC. Thank you for taking the time to review the LG Microwave (LMV1764ST) model. We appreciate your feedback and apologize for any inconvenience you have experienced with the noise during its operation. We wanna help you out fixing this issue, please visit this link: https://www.lg.com/us/support/help-library/noises-microwave--20152329269153. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
- Cons mentioned:Timer
microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for the price point and product features not worth it. this microwave is extremely basic, doesnt even have multi vent option or timer option
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Quit working in a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After getting this installed, it worked for about 4 weeks before it died. I confirmed that the outlet has power -- tested with a multimeter to be sure voltage is OK. BB return policy had expired since it's only 15 days. Obviously, I'd recommend a different microwave than this one!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, Chuck! If you could please reach out with the link below, we'd love to get your microwave back in action! https://www.lg.com/us/support/contact ^Ian
- Cons mentioned:Noise level
Decent, I just got a bad one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked perfect for 2 weeks, then it stopped heating. Had to return and upgrade to a better model. A little on the louder side
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Only lasted 12 and half months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was fine until just after the 12 month mark. Then, the light inside would go out and turntable would stop turning, then intermittently turn back on. The control board went bad and replacement is about 320.00. Time to buy another microwave of a different brand. Grrr
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling out-of-warranty repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
DO NOT BUY, WILL NOT LAST
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! Little over a YEAR it stopped working! It starts to warm up food then the lights go out, turn table stops but the timer still keeps going. Lights flicker trying to come back but nothing. Called LG and all they could do is suggest service repair people. I will not be buying anymore LG products.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG Microwave. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
Poor quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in January 2021 and already stopped working. I am hoping it had a 1 year warranty to get a replacement. I had my previous microwave for 15 years and paid a similar price.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Didnt last 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you try to use it, the light comes on and it moves but nothing gets heated. The food is still cold. I have an LG TV and Fridge and its great. Im really surprised that this stopped working in such a short period. Do better LG. I am so disappointed and upset. This is crazy it stopped working 23 months after i purchased it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Aliana.
We're genuinely sorry to hear about the issue you're experiencing with your LG Microwave. This is certainly not the performance we aim for with our products, and we apologize for any inconvenience caused, especially given your positive experiences with other LG products.
We understand your disappointment and frustration. To address this, please reach out to us via Facebook or X (Twitter) @LGUSSupport. We're committed to finding a resolution for you. Thank you for bringing this to our attention, and we appreciate your patience. —Kai
Buy the extended warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit worked great for just a little over a year, then stopped heating. Warranty is only good for 90 days full coverage; service call and labor cost for repairs are on you! Purchase the extended warranty or you pay for what you get!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. We'd love to get a better understanding of the issue, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty basic microwave. Light over cooktop very dim. Exhaust fan loud and pretty much useless in ventilation. Overall poor.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Noise level
Bad microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is due to be replaced - makes loud buzzing noise and scheduled to be replaced
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Bad bad bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst purchase ive ever made!! Turntable stopped working after 1 day, stopped heating after 3 days.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lora. Thank you for sharing your experience with us. We understand your concern about your LG Microwave (LMV1764ST) model stops working so quickly, especially after just a few days of use. We strive to provide high-quality products that exceed our customer's needs and expectations. As a first step, we recommend checking the microwave’s turntable and ensuring that it's properly seated in place. Sometimes, it can become misaligned during installation, which may cause it to stop turning. For the heating issue, try resetting the microwave by unplugging it for a few minutes and then plugging it back in. This can sometimes resolve temporary glitches. For more help, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. If these steps don't resolve the problem, we want to get this taken care of for you. Please send us a private message on social media @LGUSSupport, and our team will assist you with troubleshooting or help arrange a solution, such as a replacement or service. ^Juvy
- Cons mentioned:Noise level
Stay Away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away the microwave is loud and it broke after 3 months.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Touch pad not working properly after 3 weeks.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this three weeks ago installed. It has a 14 day return. I am one week over and realized that six of the buttons don’t work, wh y didn’t the installers check to see if all the functions worked before they left. Very disappointed.
I would recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience. We’re so sorry to hear that the service installers were not able to test the buttons properly on your LG Microwave model LMV1764ST. If the buttons on the keypad are not responding, we need to check to see if the Child Lock mode has been turned on. Child lock will prevent the microwave from responding to the keypad until it is turned off. Make certain that the child lock is not engaged. Refer to the Owner's Manual for the specific model. If the unit has a child lock mode, disengage this feature and attempt to operate the control panel again. If this does not resolve the issue or if the unit does not have a child lock mode, unplug the unit for 2-3 minutes. If the reset does not work, please send us a private message on Twitter or Facebook using the handle @LGUSSupport along with your contact information, or you can call our customer service line at (800) 243-0000 for further assistance. ^Danee