Customer Ratings & Reviews
- Model:
- LMV1764ST
- SKU:
- 6413172
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the ease of use, size, and affordable price of the 1.7 Cu. Ft. Over-the-Range Microwave with EasyClean. Many also praise its heating speed and sleek design, noting that it looks great in their kitchens. However, some customers have reported issues with the fan noise level, the lack of a timer, and occasional problems with the light and display. The door's closing mechanism also received some negative feedback.
This summary was generated by AI based on customer reviews.
Great product but design flaw in the mounting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with its operation but there is a flaw in the mounting; the manufacturer should fix
I would recommend this to a friendMom will not buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I strongly urged my mom to buy this since LG is usually great. She normally always buys whirlpool. Less than 2 years in it broke down and she will never go back. Definitely wish we had purchased the insurance.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with valuable feedback with your LG - 1.7 Cu. Ft. Over-the-Range Microwave with EasyClean - Stainless steel. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
NOT BUILT TO LAST
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased microwave 12/19 and had 3 different things break in 5 years. The handle, the top part that cover vent and now the ENTIRE front cover of microwave came off. Repair man said doesn't make since to fix. might as well replace.. EXTREMELY DISSAPPOINTED!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you leaving us a review on your LG Microwave (LMV1764ST) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Microwave/Oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied, after one week it would not work. Now I have waiting two + weeks for service to repair my brand new microwave. I prefer the company come pick it up and give me a credit.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Thomas. Thank you for taking the time to review the LG Microwave (LMV1764ST) model. We're sorry to hear about the unit malfunctioning in just a short period. We aim to deliver high-quality products that meet our customer's needs and expectations. Our team is working diligently to resolve the issue and provide you with a solution as soon as possible. We understand your preference for a credit and will consider that when addressing your request. For more help, you can reach out to us on social media @LGUSSupport. ^Juvy
LG product is not dependable.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the microwave oven 11/3/22 and broke 12/23 and tech said its the door latch and would not repair it since the 1 year warranty expired. its a manufacturing defect and store should stand by the product they sale.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Microwave (LMV1764ST) model. We apologize for the inconvenience and frustration caused by the door latch issue. We understand the importance of having a dependable appliance and regret that the issue occurred just after the warranty expired. While we strive for quality and reliability, we acknowledge that occasional issues may arise, and we apologize for any inconvenience caused.
We recommend reaching out to the store where you purchased the microwave, as they may have additional options to assist you. You can contact Best Buy at 888-238-8289 for immediate assistance. To obtain more details on your LG product, you can download it's owner's manual through this link: https://www.lg.com/us/support/product/lg-LMV1764ST.BSBELGA. If you require further assistance on your LG unit, you can easily get in touch with us by sending a private message on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent microwave if you want to replace it every 3 years. No wonder BB are getting rid of them out, junk. one month past the 3-year warranty, figures.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi. Michael. Thank you for sharing your thoughts regarding the LG Microwave (LMV1764ST) model. We understand the importance of product durability and longevity. We strive to provide high-quality, long-lasting products that meet our customer's needs and expectations. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Regret, handle broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it was fine but its unacceptable for a handle on it to go out in just 2 years with basic care. Now we cant use it because we arent sure its sealed properly. It costs $150 just to replace the part. Really regret buying this !
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG 1.7 cu. ft. Over-the-Range Microwave. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. You can always reach out to us our LGSupport Team at (800)243-0000.^Jai.
Loss of digital display
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After two years, the digital display has developed s pixilated view which makes it very difficult to see the time display and the countdown clock while in operation
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Larry. Thank you for bringing this to our attention, we are sorry to hear about the issue you are experiencing with the digital display of your appliance. We understand how important it is for the display to function properly. To better assist you, please send us a private message on Facebook or X at @LGUSSupport with your product information or call us at 1-800-243-0000. ^Jayne
DO NOT BUY THIS MICROWAVE!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! We have had this microwave for less than 3 months and already either the diode or the magnetron has gone bad and it will run, but NOT HEAT YOUR FOOD. Save your money and buy something else!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Might not last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it in March 2020 and it stopped heating in December 2022. Very disappointing for something that sold at $450!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working just after having it for 3 years.. what a piece of junk..!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working properly. This feedback will be shared with our product team. We apologize for any inconvenience.^Venette
Will break, not a good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a couple of months, would not recommend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette