Customer Ratings & Reviews
- Model:
- MVEL2033F
- SKU:
- 10735295
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Review title...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good up until today aug 27th of 24 purchased it on may of 23.. I paid for service yet cant figure out how to make a claim.. comon worstbuy
I would recommend this to a friendDON'T BUY!! Looks great but poor quality.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever! This microwave stopped working after a few months. It took geek squad multiple visits requiring us to take time off work to accommodate them while they ordered various parts in order to fix the problem. Ultimately, they determined that they needed to replace the microwave so we received another one of the same model and after a few months it also stopped working. We're now on week 3 without a functioning microwave and very frustrated. The microwave we had prior to this worked for 11 years with no issues. They don't make things the way they used to.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Microwave (MVEL2033F) model. We appreciate your feedback, and we regret to hear about the frustration and inconvenience you have experienced with our product.
We understand your frustration with the repeated malfunctions and their impact on your daily routine. We strive to provide high-quality products that meet our customers' expectations, and we regret that this was not your experience. For help and guidance, https://www.lg.com/us/support/help-library. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
- Cons mentioned:Heating
Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 weeks after purchase, it did a complete shutdown 3 different times. Last week the microwave stopped heating. LG tech came to repair it on the 3rd, but did not have the right parts- they automatically order a new magnotrometer, apparently they go out quite often. After troubleshooting they are ordering a new transformer. If returning the microwave was an option, I would have a different microwave right now.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Earl. Thank you for taking the time to review the LG Microwave (MVEL2033F) model. We're sorry to hear about the malfunctioning of the unit and the delay in repairing your microwave due to the unavailability of the necessary parts. We strive to provide reliable, high-quality products and excellent customer service that meet our customers' needs, expectations, and satisfaction. We will share your concerns with our technical team to ensure that such issues are addressed and improved upon in the future. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Microwave nightmare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The actual microwave functions properly. The problem is counting on Best Buy to stand behind their subcontracted installer horrible. The installer sent asked for help removing and installing the microwave. The installer asked for a ladder. In the end, the microwave is cocked at an angle. Because I wasted money being a Totaltech member, BB customer service did nothing but offer me a $20 gift card for my troubles. When I asked to speak to a supervisor, they would not speak with me. The agent on the phone was less than cooperative. I offered my telephone number and asked for a supervisor to call me. Nothing happened and I moved on. I have been a loyal BB customer for over 25 years and have never had this happen. Wow. I guess good customer service is truly dead. Be careful.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with the MVEL2033F microwave. We understand the issues you've faced with the installation and the lack of support from Best Buy. It's concerning to deal with a poorly installed appliance, especially after being a loyal customer for so long.
While we can’t speak directly to Best Buy's service, we encourage you to document your concerns and continue pursuing a resolution with their customer service team. You may contact Best Buy's Customer service 1 (888) 237-8289. We appreciate your feedback, as it highlights the importance of reliable service during installation.
If there are any concerns with the microwave itself or if you have questions about its features, please feel free to reach out to us directly. You can send us a private message on Social Media @LGUSSupport, and we’d be happy to assist you.
Thank you for your understanding, and we hope to provide a better experience in the future!
—Avril
- Cons mentioned:Heating
Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Second LG that smart diagnostic says no issue but stops heating. Stopped working 1 mobth after warranty expired
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jillian. Thanks a bunch for sharing your experience with the LG Microwave (MVEL2033F) model, especially about the issues you've been having with your unit. We're here to help you get back to smooth, reliable cooking, and we want to make sure your microwave is working just right.
If it's not heating and Smart Diagnosis shows no issues, try unplugging it for 5 minutes to reset. Also, check the door seal to ensure it's closed correctly, as safety and heating depend on it. For more information, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544.
We'd love to find more solutions for you. Feel free to message us on social media @LGUSSupport for assistance. ^Juvy
Many features and great size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty cool but noisier than I would like and I can’t figure out how to make it quiet plus the door doesn’t sit straight
I would recommend this to a friendNo as good as my old LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The air flow is not as strong as my old Lg even do they have the same rating but you get what you pay it was on sale but will have to exchange it for something else
No, I would not recommend this to a friendNeed help to replace the defective microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the microwave has some problem with a terrible sound when open the door. I called several time to customer service and it was agreed to replace on September 19th. But no one showed up to replace. We will be out of town for several weeks from Tuesday. The main problem is when we will be back we will loss the warranty period. I requested them to come November 23rd, the customer service agrees, but didn’t send any confirmation. When I callled the rep hold my phone for long time and then disconnected. I am purchasing Best Buy appliances for last three decades. This is worst experience I have so far. Really appreciate if I get a confirmation paper that the microwave can be replaced on November 23rd, when I will return!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! Thank you for sharing your experience with us regarding the MVEL2033F. Your situation is important to us, and we understand the urgency, especially with your upcoming travel plans. You may access this link related to your concern:https://www.lg.com/us/support/contact
To ensure your warranty remains intact, we recommend contacting our customer service directly for confirmation of your scheduled replacement on November 23rd. Please also consider sending a private message on Social Media @LGUSSupport so we can assist you further and advocate on your behalf for prompt confirmation.
We appreciate your patience and loyalty as a long-time Best Buy customer, and we’re committed to resolving this matter for you.
—Avril
Customer left high and dry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There has been no delivery, store hasn’t assisted me with information and geek squad customer support line hasn’t helped resolve my complaint.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ricardo. Thanks for reaching out to us. We understand your concern about still be waiting on your LG Microwave (MVEL2033D) model with no clear answers from the store or Geek Squad—especially when you're eager to get your kitchen fully functioning. We strive to provide exceptional services and ensure a smooth experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
While delivery issues are typically managed by the retailer, we can still help escalate your concern. Please reach out to us directly on social media @LGUSSupport with your order details, store name, and date of purchase. We’ll do our best to push for a resolution and connect you with the right support.
We truly appreciate your patience, and we’re ready to assist however we can. ^Juvy
- Cons mentioned:Heating
Waste of money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a year and five months. At a year and five months it broke, it stopped heating up the food. We replaced the magnetron and it still not does heat up the food. Waste of money, do not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jenn. Thank you for sharing your experience with us. We understand how disappointing it must be to have your LG Microwave (MVEL2033F) model stop working after such a short period of time, especially after investing in a repair like the magnetron replacement. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If the microwave still isn't heating after replacing the magnetron, there may be an issue with other components, like the high-voltage diode, capacitor, or the door switch, which can also affect heating performance. We recommend reaching out to a professional technician who can diagnose the issue more thoroughly if that hasn't already been done. For additional information visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you with troubleshooting or provide you with warranty options, if applicable.
We appreciate your feedback and are here to help you get this resolved. ^Juvy
Broke at 1 year and 1 month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave worked well until it didn't. It worked right past the 1 year mark then stopped heating. LG support said it was out of warranty and I'm out of luck. Very disappointing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Microwave (MVEL2033F) model. We understand how important it is for your appliance to deliver reliable performance, and we appreciate you taking the time to let us know what happened.
If your microwave has stopped heating, one step you can try is checking the door alignment and ensuring it closes securely. A misaligned door can prevent the unit from operating properly. For more information, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating-properly--20153229630502. If you'd like us to take a closer look or assist further, please feel free to send us an email at [email protected]. We're here to help. ^Juvy
works as described
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described but tends to have a little rattle. I feel like this microwave should be more quiet for the price.
I would recommend this to a friendWent Out after just a year - Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.15 days after its warranty expired I got an “insert food” promot and my machine will not work. It would he a “flat rate” of $400 to send a tech out. What? Thats more than the microwave itself!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your experience with the LG Microwave (MVEL2033F) model. We understand how important it is for your microwave to function properly, especially when it’s just outside the warranty period. The “Insert Food” prompt may indicate that the unit is in Demo Mode, which disables heating. To check and disable Demo Mode: Press and hold the Stop/Clear button for about 4 seconds until the display changes or you hear a beep. You can find more helpful tips and support resources on the https://www.lg.com/us/support/product/lg-MVEL2033F.PRSELGA. If you’d like us to take a closer look or assist further, feel free to send us an email at [email protected]. We're here to help. ^Juvy
Bad service and low quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was delivered as open box or similar even I purchased new one. There are five defects - damages on front and side panels, glass inside has pots damages (cannot be removed). Steel surface inside has scratches. I requested replacement and lost all Saturday but no one came in. And website and Customer service continued to provide wrong information that exchange will happened today. Bad quality item and bad service Not recommend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Good day, Michael! We appreciate you informing us of the damaged delivery of your LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean! We make sure to provide exceptional service to make life more convenient for you and our customers. We apologize for the inconvenience this has caused you, and should you require assistance, please don't hesitate to get in touch with us by phone or live chat. You may learn more about these alternatives here: https://www.lg.com/us/support/contact. ~Rita
Inside is smaller than it looks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and does the job but i wish the inside was a bit bigger and a brighter light to see the food better on the inside.
No, I would not recommend this to a friendLooks nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes longer to cook than my 17-year-old microwave did. Difficult to us.
No, I would not recommend this to a friendLG MICROWAVE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too early to review. Just installed yesterday. Ask me in a month.
I would recommend this to a friendNot a smart microwave and does not do scan-to-cook
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dispite the description of features, this unit does not support scan to cook nor does it work with alexa, google, bixby, siri, or any others. When I got it, the front panel number buttons didn't work at all.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kraviks. Thank you for sharing your experience with the LG Microwave (MVEL2033F) model. We understand your concern regarding a product does not meet the advertised features and has operational issues. We aim to deliver outstanding products that meet our customer's needs. If the number buttons are not working, try unplugging the unit for a few minutes and then plugging it back in. This can fix small electronic issues. Make sure the unit's software is updated for features like scan-to-cook and voice assistant compatibility. Check the user manual for any extra settings needed for these features. For more information, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-the-keypad-not-responding--1429739856887. If you need further assistance, please reach out to us on social media @LGUSSupport. We appreciate your patience and are committed to ensuring you get the most out of your appliance. ^Juvy
Missing peices
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box in excellent condition listed as missing nothing and it’s missing the guide that goes under the plate…
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Henry. Thanks for reaching out and sharing your experience with the MVEL2033F. It’s great that you found an open box deal listed in excellent condition—those can be a smart way to upgrade your kitchen. That said, we understand how important it is for all components to be included, especially the guide under the turntable plate for proper functionality.
Since this was an open box purchase, we recommend contacting the retailer directly to inquire about the missing part. They’ll be best positioned to assist with replacement options or next steps. You may contact Best Buy's Customer service 1 (888) 237-8289.
If you’d like further assistance from our team, you’re welcome to email us at [email protected].
–Avril
Waste of money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a microwave that last you about 2 years this is the one for you!!!!, mine just died out of nowhere never gonna buy this again
No, I would not recommend this to a friend
