Customer Ratings & Reviews
- Model:
- MVEL2033F
- SKU:
- 10735295
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Horrible delivery service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever in terms of delivery. Had it scheduled and 2 days before they moved it by a day like they dont understand how life works and requesting days off for their 12 hour delivery window. Without checking with me. No idea how item works and will be ordering from competitors now
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Patrick. Thanks a bunch for sharing your thoughts about the LG Microwave (MVEL2033F) model. We totally understand your worries about the delivery schedule changing unexpectedly. Our goal is to make sure everything goes smoothly for you. Feel free to contact Best Buy customer service at 888-237-8289—they're there to help with any questions or concerns you might have. And if your unit arrives and you need a hand with setting it up or using it, just let us know! You can send us a message on social media @LGUSSupport, and we’ll be more than happy to assist. We really appreciate your time and look forward to helping you out in the future. ^Juvy
Excessively bad mechanical design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible quality of the installation information, the company offers two templates on the same paper for two different types of installations and with very confusing information. The installation template must be individual for each installation and at least made of thin cardboard, to avoid damage to the cabinets to be installed. It does not have a count of seconds for food. The dark colored interior makes it look unhygienic. Due to its terrible mechanical engineering design, the upper part has conformations for resistance that do not allow hermeticity with the bottom of the cabinet where it is installed, leaving spaces and crevices to house insects. I have not tested it working, but these defects already make it to my complete displeasure. I DO NOT RECOMMEND THIS PRODUCT AT ALL.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item, came with a small scratch on front of it
I would recommend this to a friendLG
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really dislike LG products / geek squad who install.
No, I would not recommend this to a friendCurbside but had to go in an get it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for curb side pickup. My wife and daughter showed up and told they had to go in store to get them self’s $600+ microwave . This made me upset
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Eric. Thank you for sharing your feedback with us. We understand your experience about the curbside pickup process for your LG Microwave (MVEL2033D) model. Our goal is to provide reliable, high-quality products and awesome services to make sure everything goes smoothly.
If you haven’t done so yet, we suggest reaching out to Best Buy customer service at 888-237-8289 to discuss your concerns, get some help, and chat about possible solutions. Even though the pickup process is handled by the retailer, we’d love to check on the status of your order for you. Just have your order number handy so we can assist you easily.
For any more help, feel free to send us a private message on social media @LGUSSupport, and our team will be more than happy to look into possible solutions for you. ^Juvy
Doesn’t last long…
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three times requiring repair in two years, lots of money spend and finally broken.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Microwave (MVEL2033D) model. We understand your concern about facing repeated repairs and ultimately a breakdown. We strive to provide reliable, durable, high-quality products and excellent services to ensure a smooth and seamless experience.
For recurring issues, it’s essential to confirm that the unit is installed correctly and that no power surges or ventilation issues are contributing to the problems. We recommend having a qualified technician assess the situation to determine if further action is necessary.
We’d like to assist further and explore possible options for resolution. Please send us a private message on social media @LGUSSupport so our team can help you directly. Your feedback is important, and we’re here to provide support. ^Juvy
DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement parts either don't exist or are more expensive than entire unit itself. Unit was delivered with a latent defect and despite the fact that I am willing to pay to replace the part that I didn't notice until 6 weeks after purchase, I am in a position where it will be cheaper to buy a whole new unit rather than making a small repair. Ill donate the unit and buy a quality brand that stands behind their product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.
Manufacturer Defect - Avoid!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model has an intermittent defect where the magnetron does not engage. LG support was not helpful, they sent a guy twice and even though we have video of the issue if it doesn't happen in front of them they give up and say it's not their problem.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello! It definitely doesn't sound like your care experience lived up to our standard, and it'll be our pleasure to turn that around! If you could please reach out with the link below, we'd love to help. https://www.lg.com/us/support/contact ^Ian
broke after 1.5 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke after 1.5 years do not recommend. Should last longer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Timothy. Thank you for sharing your feedback with us. We understand your concern about your LG Microwave (MVEL2033F) model not performing as expected after 1.5 years, especially when you were hoping for longer-lasting durability. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
To start, we recommend checking the warranty status for your unit. If it’s still within the warranty period, our team can assist you with troubleshooting steps or potential repair options. Please send us a private message on social media @LGUSSupport so we can dive deeper into your specific situation and explore the best next steps for you.
We’re here to help and look forward to resolving this for you. ^Juvy
DIED within a year!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY disappointed. Worked well for 13 months, and then suddenly the magnetron died. It will no longer heat. This model replaced an old Samsung which finally quit after 18 years. Will be contacting LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand that the MVEL2033F microwave has not performed as expected, and it’s disappointing to hear that the magnetron has failed after just 13 months. Your feedback is important to us, and we want to help.
As a first step, we recommend checking the power supply to ensure the microwave is receiving adequate voltage. If everything seems in order, it might be necessary to have a technician inspect the unit for any underlying issues. For more information, you may visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further with this matter. We appreciate your understanding, and we're committed to finding a solution for you. ^Juvy
- Cons mentioned:Installation
Helen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was sold the wrong microwave by Best Buy and had to be returned by installer
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to leave us feedback. We sorry to hear for the inconvenient you have experience with the delivery of your LG microwave. For the best assistance, please reach out to BestBuy customer service team. ^Dan
Not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 9 months not working anymore l have fight whit the warranty lost time well
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Wilon. Thanks for sharing your feedback with us. We understand your concern about having your LG Microwave (MVEL2033F) model stop working just 9 months in—especially when you're trying to rely on the warranty for support. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If you’d like more information, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. If it’s within the 1-year limited warranty, repairs should usually be covered, so if you’ve experienced any delays or communication hiccups, we’re here to help sort that out.
Just reach out to us directly on social media @LGUSSupport with your case number, and we’ll do our best to assist you further and escalate things if necessary. You deserve a working unit without any hassle. Take care! ^Juvy
Avoid, poor build quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as part of the LG package, avoid this microwave. We do daily cooking and this thing died in 1.5 yrs...what a waste. Had best buy protection for only a year...should have kept it longer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi. there. Thank you for sharing your feedback on the LG Microwave (MVEL2033F) model. We understand that it is important for your appliance to last long. We strive to provide high-quality products and ensure that our customers receive the best possible value for their money. We value your feedback, and we'll pass it along to our team for further review and improvement. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Do Not Buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working right after manufacturers warranty
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, ChristinaB. We understand your inquiry about your LG 2.0 cu ft over‑the‑range microwave (model MVEL2033F). Thank you for sharing your experience that the unit stopped working just after the manufacturer’s warranty expired. Your feedback is important, and we’re here to help explore possible solutions.
As an initial troubleshooting step, please perform a full power reset by switching off the dedicated circuit breaker or unplugging the microwave for at least 60 seconds. This can help clear any control board errors. While power is off, inspect the plug and outlet to ensure there’s no visible damage and that the outlet is supplying a steady 120 V. After restoring power, try running a basic heating function for one minute to see if the unit responds.
https://www.bestbuy.com/site/lg-2-0-cu-ft-over-the-range-microwave-with-sensor-cooking-and-easyclean-stainless-steel/6508563.p?skuId=6508563
If the unit still fails to power on or operate normally, please send us a private message on Social Media @LGUSSupport. We’ll gather a few more details—such as any control panel indications or error codes—and work with you on the next steps, whether that involves a component check or service options. We appreciate your patience and look forward to assisting you further —Renzo
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the microwave has not been installed. The delivery team has rescheduled the date several times without my consent or input. For example, it was supposed to be installed tomorrow, 12/2. I got a confirmation yesterday AM. In the PM, I was notified it would be installed on 12/5. I bought a dishwasher also. Last purchsaes I will make at BestBuy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize for the multiple reschedules. We recommend contacting your local Best Buy regarding installation. ^Jennifer
Temperature Setting Malfunction
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave exhaust fan does not respond to settings. It constantly runs on high whether the setting is medium, low, or high.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Eliyahl. Thank you for sharing your experience with us. We understand your concern about having the microwave exhaust fan on your LG Microwave (MVEL2033D) model not respond to the settings and constantly run on high. We strive to provide high-quality products and ensure a smooth experience. This issue may be related to a stuck fan setting or an issue with the control board. We recommend starting by resetting the microwave: unplug it for 60 seconds and then plug it back in to see if this resets the fan’s behavior. For more help, you may visit https://www.lg.com/us/support/help-library/how-to-reset-your-lg-microwave-oven--20152746899458.
If the issue persists, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you with further troubleshooting or warranty options. We appreciate your patience and look forward to resolving this for you. ^Juvy
install bad
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the micro wave, install not so much, fan rubbing noise, install group came out said we had to call LG, LG came out and said install people screwed the microwave down to tight. LG fixed the insatll peoples mistake
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lisa. Thank you for taking the time to share your experience with the LG Microwave (MVEL2033F) model. We're sorry to hear about the installation challenges you encountered. We aim to give great service and make sure our customers have a smooth and easy experience. Your feedback is invaluable, and we are committed to learning from this situation to improve our services in the future. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Lasted 1 year and 6 days
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy an LG microwave. Bought it on 5/22/2023 and it just died on 5/28/2024. They will charge you as much to repair the item as buying a new one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for raising your concern. I'm so sorry to hear that your LG microwave has stopped working just a few months after purchase. I can only imagine how frustrating and disappointing that must be for you. I want to acknowledge your frustration and assure you that we take situations like this very seriously. It's unacceptable that your product didn't meet your expectations, and we're committed to making it right.
I understand that the repair estimate is as high as buying a new microwave, which is unacceptable. I want to assure you that we're committed to providing a better solution for you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Best Buy warranty sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy warranty sucks. I can't get anyone from Best Buy to answer the phone or return my call. I'm done wasting my money on Best Buy warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mike. Thank you for sharing your experience with the LG Microwave (MVEL2033D) model. We understand your concern about having difficulty reaching customer service, especially regarding your warranty, and we appreciate your feedback. We strive to provide exceptional services exceeding our customer's needs and expectations. We recommend reaching out to Best Buy customer service at 888-237-8289 for a quicker response. For quick help visit this link: https://www.bestbuy.com/site/best-buy-membership/best-buy-protection/pcmcat1608643232014.c?id=pcmcat1608643232014. If you have any specific concerns about your unit that we can assist you with, please send us a private message on social media @LGUSSupport. Our team will be more than happy to help you further. We appreciate your patience and look forward to assisting you. ^Juvy
So disappointing, not a real smart device!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed! How can you call yourself a smart device and Not work with Alexa or Google? What a disappointment! The only reason I bought this was to be able to turn on the Micowave by voice. I could have bought a cheaper microwave that does what this does!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, we realize your Over-the-Range Microwave with Sensor Cooking and EasyClean fell short of your expectations. So that voice compatibility via Alexa or Google Assistant may one day be an option on our microwaves, feel free to submit the following form: https://www.lg.com/us/support/feedback. As a continuously innovating company, we're always looking to innovate and identify areas we can improve upon that would increase our customer satisfaction ratings. ^Chris
