Customer Ratings & Reviews
- Model:
- MVEL2033F
- SKU:
- 10735295
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Looks perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to install and fit perfectly above the stove.
I would recommend this to a friendHeating Element went out after 14 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely loved this microwave...we bought it to match our LG fridge and dishwasher. We never had any issues with it at all....but at 14 months the heating element went out completely. LG customer service connected us with their technicians and said it would cost $300 to be serviced...pretty much the price of a new microwave. We ended up buying new.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, ChristinaR. Thank you for sharing your experience with us. We understand your situation with the MVEL2033D microwave, and we truly appreciate your feedback. We understand to hear about the issue with the heating element, especially after such a positive experience with the microwave initially.
While we strive to make durable and reliable appliances, we understand that occasional issues can arise. We recommend checking if the microwave’s warranty may still apply to any repairs or service costs. If your unit is out of warranty, we can help you explore additional options for troubleshooting or repair.
We completely understand your decision to move forward with a new microwave. If you ever need assistance in the future or have any questions regarding other LG products, please feel free to reach out to us.
https://www.lg.com/us/cooking-appliances/lg-mvel2033d-over-the-range-microwave#pdp_specs
Please don’t hesitate to send us a private message on Social Media @LGUSSupport for further assistance. We’re here to help and will always do our best to ensure you have a positive experience.
Thank you again for your feedback.
—Renzo
Don’t buy this microwave.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke less than 20 hours after installation. None of the buttons on the door work. Three weeks after calling LG support I still do not have a working microwave. Have been getting inconsistent messages about getting this resolved. The door is on back order. Based on my experience, the experience of an acquaintance with an LG over the range microwave with door button issues, and the back order status of the door, it makes me question the reliability of this product. Would have given zero stars but the system does not let me.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Timo. Thank you for sharing your experience on the LG Microwave (MVEL2033F) model. We understand your concern about dealing with an appliance that stops working so quickly, especially when you're relying on it for everyday tasks. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
As a troubleshooting step, we recommend confirming with LG support that all updates regarding the door's backorder are documented and clear. It may also be helpful to follow up with them directly to explore any potential interim solutions until the part arrives.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further in resolving this issue. We appreciate your patience. ^Juvy
Don’t waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even the cheapest microwave would last longer than LG. Don’t waste your money. Mine stopped heating after 2years. Reached out to LG, they said that the warranty is expired and I have to pay for someone to come over to take a look at it. Poor customer service. So, I got rid of it and purchased another brand. Never going back to LG. I’m worried about the rest of my LG appliances.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sad to learn that this happened to you. We would be happy to review your case history to see if there is anything else we can do for you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info, and a brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
Poor Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was installed on 02/22. The clock has started freezing. Sometimes the time display is stuck, sometimes the cook time is set. I am very disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking your time for leaving us a review on this LG 2.0 Cu. Ft. Over-the-Range Microwave MVEL2033F. We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
Door too big
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded like a spaceship was taking off whenever we used it. It was an open vox which might explain it. Also gave my self a black eye in the dark opening the giant door.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. We're sorry to hear about the issues you faced with your LG microwave oven, model MVEL2033F. The loud noise and the difficulty with the door opening are certainly not the experience we aim to provide with our products.
The noise issue you described could be due to the open-vox feature, which is intended to make it easier to open the door. However, we understand that it can be disconcerting, and we appreciate your feedback.
As for the incident with the door, safety is of utmost importance to us. We're sorry to hear about your experience, and we'll certainly take your feedback into account for product improvement.
If you have any further concerns or questions about your LG microwave oven, please don't hesitate to contact us directly. We're here to help.
To address any issues or questions, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000. We value your satisfaction and are committed to providing the support you need. ^Jolly
