Customer Ratings & Reviews
- Model:
- LDTH7972S
- |
- SKU:
- 6509869
Customer reviews
Rating 4.3 out of 5 stars with 344 reviews
(344 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Dry Quality4.4
Rating 4.4 out of 5 stars
- Cycle Options4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with this dishwasher's quiet operation and excellent cleaning performance, frequently praising its ability to thoroughly clean dishes and its spacious interior with a convenient third rack. Positive feedback also highlights the ease of use and the helpful interior lighting. While some users noted longer cycle times and expressed concerns about the product's long-term reliability, the majority of reviews focus on the positive aspects of the appliance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance, Interior lighting, Noise level
Rated 5 out of 5 stars
Fantastic dishwasher
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the quietest dispatcher I've ever owned and the dishes come out very clean. The only questionable performance area is the third tray at the very top. I love that there is a light that turns on when you open the door like a refrigerator.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - PrintProof Black Stainless
I would recommend this to a friend - Pros mentioned:Cleaning performance, Interior lighting
Rated 5 out of 5 stars
Best dishwasher!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is very elegant as well as efficient. I love how you can fit so many dishes inside. I especially love the top rack that is made specifically for utensils. The lights inside are a great addition as well. Dishes come out clean and dry every time. I can wash quickly in 1 hr! I highly recommend this LG dishwasher.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - PrintProof Black Stainless
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Great for us - puzzled by negative reviews!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a lot of trepidation about a dishwasher purchase after reading the reviews of various across multiple retailer websites, including this very model. I read a lot of complaints about this dishwasher’s ability to thoroughly dry the dishes, the noise level, unclean dishes and error messages. I am happy to report that this far, I thoroughly disagree with the negative reviews. Noise Level: Our previous Kitchen Aid dishwasher was 14 years old, and our new LG is significantly quieter. We installed the sound buffer under the stainless toe kick, both packaged with the dishwasher. We did note that the noise level of the 1-hour wash and heavy wash cycles were slightly higher than a normal wash cycle. Drying Capability: Our old KitchenAid had incredible drying capability, and we feel the new LG is comparable; again, we’re puzzled by the negative reviews. We’re cautious to tilt dishes down to avoid water collection, and the few times a bowl or tray was left tilted up, naturally and understandably, there was water collection. We usually run the dishwasher when we head to bed, so we also don’t usually unload immediately, albeit, we have a few times and the drying capability met our expectations. Dish Cleanliness: We always rinse dishes before loading into the dishwasher and never load dishes with dried on food, and thus far, no issues with unclean dishes. We’ve even tested it with a very light rinse with some visible food residue, and still, the dishes were clean once the cycle was complete. Error Codes: We’re a little over 30-days in with no error codes to date. Other Features We Like: The dishwasher is connected to wifi, so we receive notifications on our phone when the cycle is complete, and to remind us to add JetDry if running low. In the app, we can even change the end cycle tune :) We also LOVE the top rack for low profile items like knives, utensils or container lids. Overall, we’re very pleased with our purchase. For reference, we’ve had our new LG for just over a month. We purchased the Geek Squad protection in the event that we needed it, which had better feedback than competitor appliance retailers’ customer service.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Interior lighting
Rated 5 out of 5 stars
Great Dishwasher Overall
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The top rack comes in handy for spatulas, etc. & the inside light on this dishwasher is useful. It does a good job of cleaning the dishes & spots are not an issue if you choose the dry boost x3 cycle & use a rinse agent. It’s not as quiet while running as our previous Kitchen Aid. You can definitely hear it while it’s running, but certainly not loud either. It has a really sleek appearance & the fingerprint- proof finish is great. The handle matches my LG French door refrigerator perfectly & the dishwasher controls are nicely hidden when the door is closed. A tiny green light appears when the cycle is complete.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Love this dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t sure what we were looking for went to two other stores first they all had us waiting 2 to 3 weeks. Not sure even what to buy got here had so many people helping us out even the manager came which was not the first time in the last couple months. After a few choices decided on this one and couldn’t be happier so quite (much quieter than my Bosh) and the dishes come out unbelievably clean.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Love my new LG Dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got my dishwasher yesterday, hooked it up myself, and loaded it up. I love the look of it as I just replaced a 9 yr LG dishwasher so I know I wanted another. I got the cycle going and while it was running it was so quiet. Once finished I opened up and the dishes were clean and all dry. And I love the lights on it as well, in case I needed to open it up in the dark. I love it!!
I would recommend this to a friendBrand response from LGAnswers
Posted .Welcome to the LG family, BarbaraG! We are delighted to hear you are loving the quality and features of your LG Top Control Tub Dishwasher. Every team member here appreciates all feedback, and it inspires us to keep improving our products and services. We can't wait to welcome you back for your next LG review! ~Rita
- Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
You will love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We truly love our new LG dishwasher! The features we love the most are how quiet it is (42 decibels) and the one hour wash cycle. Our dishes come out sparkling clean! The stainless steel fingerprint-resistant finish matches our new LG gas range.
I would recommend this to a friend - Pros mentioned:Third rack
Rated 5 out of 5 stars
1 hour wash cycle. Yes, it is true. Yes, it works.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.*1 hour wash cycle. Yes, it is true. Yes, it works amazingly! I have teenagers that load my dishwasher and in 1 hour this dishwasher cleans 120% better than my old dishwasher could in 4hours! **It also has 3 drawers. The top drawer is small for silverware so you don't have to have the chunky silverware basket on the bottom shelf. This gives you even more space! ***It has lights! I never knew I needed lights until now! Such an amazing upgrade! ****It has 4 directional spray. so it sprays from every side! It has Dynamic Heat Dry to circulate hot air so the dishes dry faster and without streaks and spots. *****It also has ThinkQ technology so you can get notifications on your phone when a wash is done. You can also ask your Google assistant or Alexa about the status of your wash cycle! Run and buy this dishwasher, you will be happy.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - PrintProof Black Stainless
I would recommend this to a friend Rated 4 out of 5 stars
Great value. Drying power is my only complaint
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off, Pros. - Cleans really well - Easy installation(water, electrical & rear feet adj are accessible in the front. - Quiet - lit tub - The only ball bearing 2nd rack I could find ( the smoothest) - Best in industry 2nd rack height adjustment grips Cons: - Drying power below Bosch crystal dry - Small rinse aid reservoir - s
I would recommend this to a friend- Pros mentioned:Noise level
Rated 5 out of 5 stars
Great dishwasher with lots of functionality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I never really used dishwashers. We moved into a new place that had a fairly new dishwasher and it didn't change our opinion at all. After debating it for a long time we decided on this model. My wife and I now use a dishwasher every few days. I really like the steam function on this LG, though I was advised by the installer to be careful on opening the dishwasher mid wash (careful for kids). You can opt out of a steam wash. I also like the LG app that lets you monitor the status of your wash. I like to empty dishwasher as soon as I get the alert it is complete with the wash. I also enjoy the light inside and the top pull out drawer for utensils. It is also very quiet and sometimes I can't even hear it when its on and I am 15 feet away.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Overall happy with LG dishwasher purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with performance of dishwasher. Has multiple options for various washing & drying requirements. I appreciate the delay option so as to operate during electric off-peak hours of operation. My only critique is the utensil basket needs to be redesigned. The handle limits & obstructs optimal usability.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - PrintProof Black Stainless
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Surprisingly quiet dishwaher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher did a fantastic job of cleaning up a week's worth of dishes and it was so quiet I wasn't even sure it was on except for the small light on the front.
I would recommend this to a friend Rated 5 out of 5 stars
A Keeper!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Bausch that was a lemon. I purchased a LG/top of the line and I love it. It’s the best dishwasher I have ever had. It gets stains out of my cups which the Bausch could never do. It is stainless steel and steam cleaning, etc. The Best!
I would recommend this to a friend- Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Excellent dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit, cleans very well, and is unbelievably quiet. Installation from BestBuy was quick and seamless.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Dream Machine!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 weeks into ownership I am completely impressed! DIY Installation directions are very clear and helpful. Busy household this runs everyday. Dishes look spectacular, extremely quiet. Love this machine.
This review is from LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - PrintProof Black Stainless
I would recommend this to a friend Rated 4 out of 5 stars
Review of LG ThinQ Dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Design flaws: 1) Handle is on center on the silverware basket, making it difficult to add and remove silverware near the handle. The handle should be offset on the right hand side. 2) Bottom rack needs one more row/rack for holding more dishes. 3) Rinse Aid reservoir hold very little RinseAid. Light items flip and fill with water.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for providing your feedback and sharing your concerns about the LDTH7972S dishwasher. We appreciate your input as it helps us improve our products. Let me address each of your points:
Handle Placement: We understand that the handle placement on the silverware basket may be inconvenient for some users. Your suggestion to offset it to the right side is noted, and we will consider it in our future designs. In the meantime, you can try placing silverware away from the handle or using utensil holders for easier access.
Additional Rack Space: We appreciate your feedback regarding the need for more space in the bottom rack. This is a valuable suggestion, and we will take it into account when designing future dishwasher models. In the meantime, consider our loading recommendations to optimize the use of the available space.
Rinse Aid Reservoir: Your observation about the rinse aid reservoir is noted. We understand that this can cause some inconvenience, and we will consider potential improvements in this area in future models. In the meantime, you can adjust the rinse aid dispenser setting to a lower setting to reduce the amount of rinse aid dispensed.
If you have any further questions or need assistance with your LDTH7972S dishwasher, please feel free to reach out to our customer support team on Facebook or Twitter by sending a private message to @LGUSSupport. They will be happy to assist you further.
Thank you for choosing LG, and we appreciate your valuable feedback as it helps us in our ongoing efforts to improve our products. ^Jolly
Rated 3 out of 5 stars
Drying cycle could be stronger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes very well. Very quiet. I passed with it, but the drying is a bit on the weak side. I've had to leave the door ajar to let it air dry a couple times. Especially at this price point
No, I would not recommend this to a friendRated 5 out of 5 stars
Best dishwasher I have owned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher. Have had it for 6 months or so, no promblems. Would recommend.
I would recommend this to a friendRated 1 out of 5 stars
2 years and 2 leaks
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been 2 years since we installed that dishwasher and today I found two leaks. It's probably been leaking from day 1 or shortly after. We didn't notice because it's a small leak and stays toward the back against the wall. One of the leaks seems to be a manufacturing defect or took a hit in transport. There is a small bump at the junction of the tub and the sidewall at the back right corner. The other leak seem to be somewhere at the 90elbow or pump/motor. I contacted LG support showed them the pictures but they asked questions about the water supply line. These people have no clue. I told them it probably was already leaking while under warranty but they don't care. So bottom line, 2years later that expensive dishwasher is trash, LG won't cover anything and my wall is damaged with mold and the base plate might rot. Very disappointed with LG quality and customer service. I will never buy LG again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Christophe. Thank you for sharing your experience with us. We understand your concern about dealing with leaks on your LG Dishwasher (LDTH7972S) model, and discovering potential damage to your walls due to mold. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
To address the leaks, we recommend checking the water supply line connections and inspecting the pump/motor area for any signs of blockage or wear. It sounds like the issue might be more complex, possibly related to a manufacturing defect, and we'd like to help resolve this for you. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-troubleshooting-leaking-issues--1390840766052.
Please send us a private message on Social Media @LGUSSupport, and we will escalate this to ensure it’s properly addressed. We're committed to making things right and will work with you to explore available options.
We sincerely appreciate your patience, and we hope to find a resolution that works for you. ^Juvy
Rated 5 out of 5 stars
LG Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced with same model. Running great! Especially like the overnight drying, works nicely so minimal towel drying is necessary.
I would recommend this to a friend