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LG - 4.5 Cu. Ft. 14-Cycle Front-Loading Washer - Black stainless steel-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 571 reviews

95%
would recommend to a friend

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Customer ratings & reviews

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Page 1, showing1-20 of 571 Reviews
  • Rating: 4 out of 5 stars

    Great after issues sorted out

    Posted
    gphil
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a long review, fair warning. I wanted to upgrade a set of GE washer/dryer that I've had for a while. These units mostly clean OK, but they are very loud and took forever to wash and dry. I have limited space since the laundry room is so small and by living areas. I started looking into top load washers and dryers and was surprised at almost every unit I looked at had horrible 1 star reviews saying to avoid. I don't know if manufactures leave reviews for competitors but it was incredibly hard to decide based on reviews. Alot of the feedback with toploaders now are that they are "HE" and due to the new design they just don't clean as well or leave stuff soapy. The alternative to this is front loaders since they toss the clothes. I decided I wanted front loader and stackables to save space. I did a ton of research and settled on these units. Even looking at various review sites this unit had some 1 stars saying to avoid. I had to try to decide on SOMETHING with the reviews in mind. I ordered these units online and it selected all of the components needed automatically. I was going to go Lowes but I could get these units quicker and free install so I wouldn't have to deal with lifting them up. Fast forward to the install day and when they arrived I showed them where, and they informed me that I did not order a stacking kit. I figured everything I needed would be included, it added about 4 various kits for line hookups and other stuff. They said they could install them side by side or put them back in the truck and there might be more of a delay since it was black Friday that they got installed. I decided to just have them install them and then get a kit. So if you want to stack them, you must ADD the LG stacking kit! They ran the diagnosis cycle to show it was running ok and it sounded really quiet. I signed the paper work and they left. The next day I ran my FIRST load of clothes. Instantly I had horrible squeaking sounds, it was SO loud I can't even describe it. On the spin cycle I could hear the unit outside from the sidewalk. It was so horrendously loud I had instant regret for buying these units. I couldn't even imagine how people could stand how loud these units were. Everything was balanced fine, no packing screws at the back. I noticed that moving the washer barrel there was a horrible squeaking sound. I feared the 1 star reviews about this unit were right. The dryer had no issues. Eventually the next day I was able to talk to someone on Saturday who setup a swap no questions asked. They came out to swap it on the following Tuesday, I was prepared to give it 1 more chance and if the sound returned I would not keep the units and was going to go back to my old ones. They swapped out the units and stacked them, very friendly and nice service. I played a video I recorded of the units and couldn't believe how they sounded. They took the unit out to the truck and came back in with a huge piece of foam several feet large. Apparently this piece of foam was not removed from behind the barrel of the washer, so the mystery was solved. If you buy this unit ENSURE the installers remove all foam from behind the barrel ensure everything is balanced and no packing screws. It might even be good to shake the barrel back and forth when they deliver to ensure no squeaks. With the new unit and these problems fixed these units are glorious. What a difference when you don't have that stupid piece of foam in it. The units are so quiet and just a dream to have. I can now wash and dry at any time of the day. The wash and dry time is so reduced now. It will autosense the load and know exactly how much time and what water. It just makes life easier not having to deal with 2.5hour dry times like my old units. These units can typically wash in like 35-40 minutes and dry time is 40 minutes or less for clothes with me. Extremely nice units, they are more expensive but when they work they are great. It uses much less water and soap. Everything gets extremely clean and after drying it has a very fresh smell with no need for fabric softener for me. Lots of really great settings for delicate washing/drying.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    FANTASTIC WASHER

    Posted
    JusMeeeee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We purchased this washer approx. 1.5 months ago along with the dryer and find that it's great and meets all our washing needs. The machine is super quiet. It does have what can only be described as a "hissing" sound when the water is being pumped into the clothes but is normal. The spin speed is great. The "Turbo Spin" cycle is fantastic for getting almost all the water from large loads of towels, jeans, etc.. For more delicate clothes I would not recommend the Turbo Spin cycle as it will twist some clothes. When I found the proper cycle for the specific load I had in the machine, this problem was corrected. The "Direct Drive" is fantastic as it makes it more quiet. This machine does adjust itself before spinning as to not have lopsided spinning. The chime at the end of the washing cycle can be turned to high, medium, low or off. I found that low was great. The machine lights up at the end of its washing and chiming to allow you to see the clothes in the tub while taking them out and not forgetting anything in it. I had a Whirlpool washer prior to this one and as with all these washer types, you "should" wipe out the front glass and seal after each use so as to minimize any possible mold that could accumulate. I myself even remove the Soap, Softener, Bleach tray and wipe that out as I learned with my Whirlpool that mold DOES grow eventually if this is not done. This is minor for me, but some may not enjoy doing it. The front door should remain OPEN after use until fully dried out and this machine has a magnetic thing that holds the door very close to the machine verses swinging openly as with our old Whirlpool. I had forgotten how fresh clothes can smell until I got this new one. This machine does have a drain cabinet in the lower bottom left corner which has it's own little hose that pulls out and a filter which should be cleaned out about every 3 to 6 months depending on it's usage. There is always a little water that remains in the soap dispenser which the manual says is normal and that is why I take the extra moment to empty and wipe dry to avoid that mold issue that could develop. It uses very little water yet certainly enough for extremely clean clothes. I love the way the water sprays into the machine from both sides verses just one area as with our old machine. I downloaded the manual before purchasing to "learn" before I chose to buy. The drawback of "Stacking" this washer is that the stacking kit is simply a silver metal bracket. It works but when the washer is on the spin cycle, the dryer WILL shake a bit. This would not be a problem if this machine isn't stacked. The hoses that come with the washer are only 4 feet so if you are not close to your water source you will need to purchase a longer one as we had to do.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Conquered teenage Dancewear Stench!

    Posted
    RedRob
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've run about 8 loads of laundry in the past two days to catch up the almost 2-weeks without washing machine. Hot whites. Warm mixed. Cold-water darks. Ferret/pet laundry and... teenage dance clothing. Although it took two tries on the latter -- the TrueSteam won the day! Here's why I give this washing machine an unwavering 5-star rating: #1 - CLEAN, Fresh, Clothing We buy our washing machine to get our clothing clean, right? This thing does it, with well thought-out modes and options to be gentle when you need it, and thorough. The "Normal" wash has done an excellent job on all but the teenage dancewear clothing. For the dancewear with embedded stench (yes -- I inhaled.. with my nose.. what better test to determine if it's truly clean?!), I thought a hot-water wash would do it. Nope. I washed a second time using the "TrueSteam" option which presumably would help "open the pores" of the fabric for a deeper clean.... and.. IT WORKS.. IT REALLY WORKS! #2 - Clear online manuals and concise guides -- very clearly help you understand what modes are for which situations... nice going! #3 - Limited Shimmy/vibration -- our last front-loader (Whirlpool Duet) shimmied.. a LOT. The rooms next to it would shake.. and they said it was functioning "normally". I leveled this per the instructions and although it does vibrate when in high spin mode, the unit does not walk across the tiles (2nd floor laundry closet) and is does not shake like the last unit did. Yay! #4 - The pretty blue tub-light. OK.. this may sound silly, but it's fun to watch! I literally sat there for 20 minutes just watching how it spins and chooses to handle the clothing... and YES.. I was not just procrastinating.. really! (I think) The cats seemed less impressed, and a bit scared watching it. #5 - OK. The silly alert melody .. My wife smiles every time the "I'm done" melody plays... "That's so FUN!" Yeah.. I may disable it at some point, but for now it's a bonus :-) #6 - Wash-speed with Turbo-Mode. WOW WOW WOW. It can do an entire heavy load in under 30 minutes.. under 25 minutes... and it comes out clean and fresh... WOW. Saves time. Saves energy. #7 -- Repair costs -- hopefully I won't need this for a long while, but a local tech said LG washers are less costly to repair due to their more intelligent design (you can replace individual parts, and don't need to replace larger parts which are "attached/combined").. he also said LG's just don't break as much. Cool! So... LOVE LOVE LOVE this. Nothing bad do say. Here's to continued success.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent washer!

    Posted
    csanchez
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We recently bought an older condo (built in the early 1980s) and our Samsung washer/dryer stackable set would not fit in. In fact, most of the newer laundry units in general would not fit because they must have not anticipated that laundry machines would not change in the future! The only thing that would have fit was the oldish looking stacked white laundry with top loading washing and front loading dryer combos. UGLY! We needed something better. We were seeking something sleek, modern, lots of functionality for different settings, and definitely thinner! Although this unit fit perfectly in the laundry closet - due to the location of the dryer vent for the matching dryer unit, the dryer needed to be pushed out a little upon connecting/installing it - which meant that the washer needed to be pushed out as well. This meant we needed to forgo the closet door - which most people would be upset about, however, because of the cool/modern look to it, we don't mind it at all. In fact, it's a nice compliment to our new flooring! It works great and love all the options although I will be honest in say that we haven't tried them all yet. In fact, we have stuck the basic ones but have used it multiple times already and it works absolutely great! Definitely a big win for us and our new home!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great washing machine, very quiet and economical

    Posted
    Biggles
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Pros: very quiet wash and spin; uses much less water than top loader but retains option to add garments; no vibration or movement when spinning due to the heavy weight of the machine. The machine has 2 hand holds on both sides to allow it to be moved which is not easy to do pushing from the front. Make sure you lock the adjustable feet locknuts and properly level the machine with a spirit level. LG supply 2 sticky non slip pads for the front adjustable feet to prevent movement which is thoughtful addition. Cons: the hoses supplied by LG do not have 90 degree hose fittings so it is difficult to put the machine close to the back wall. I recommend replacing with stainless steel 90 degree fitting hoses to prevent kinking and save an inch or more on space. This machine is very heavy, trying to get it moved even with the helpful side handholds is difficult from the front. If space is restricted as it is in our condo utility closet, pushing from the front takes a lot of effort as the machine does not slide easily. Also, worth noting when measuring the depth of space you have available, you need to take into account that the door is convex and the glass bows outwards about 2" further than the washer frame, the same for the matching dryer DLEX 4370. which I had not realized when measuring the available space and had to rehang the utility closet doors to prevent touching the machine door.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Washer

    Posted
    Fdoman
    • My Best Buy® MemberMember

    I used to have a top load Maytag washer for 12 to 13 years prior to the purchase of this machine. Although the Maytag worked fine it was old and I knew that a replacement will have to come soon. I made a study of the various washing machines in the market. Originally I was inclined to purchase another Maytag or a Whirlpool by the references reviewed. All my kitchen appliances are LG (refrigerator, range and microwave), I had them for more than 6 years. And with the exception of the ice maker of the fridge, which it's troublesome I have no regrets of these LG products. I was originally checking the machines on my study (not the LG one) at Best Buy and when I passed by this washer at the store I remembered that it also had good reviews. And I made an immediate decision to purchase this washer and forgot about the others that I previously passed review to purchase. Nevertheless I purchased an extended warranty package in case of any issues that could arise. I have had it almost 6 month and it has been excellent. Low water and energy consumption, low detergent consumption, multiple cycles to pick from, totally silent (sometimes we don't know is washing when it is), large capacity , leaves clothes clean, easy to use, it also allows to manage the temperature, soil cleaning and other functions within the cycles, that make it wash as you would want to. Very satisfied with this washing machine.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY!

    Posted
    Ber1
    • My Best Buy® Elite Plus MemberElite Plus Member

    If you are even considering buying this washer please read this review. I purchased this washer with the LG Sidekick and matching dryer set and it might be the worst purchase I have ever made. I am embarrassed to use my washer when I have company over. I have never in my entire life had a washer that makes so much noise. It squeaks, it rattles and it shakes. Don’t even waste your time with LG CUSTOMER SERVICE unless you have endless hours to stay on hold. They will not replace your washer and they don’t care about you. I have purchased over $5000 with LG and I will never in my life purchase anything from the again. They don’t care about you they only care about the money they make. If you want to hear how your future purchase will sound I will gladly send you a video of my washer. Purchase a Samsung washer. Do NOT buy this washer you will regret it. I am so disappointed in LG. I am disappointed in not only their product but their customer service. They do NOT care about you.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Hi, I hate to hear you have experienced this issue with the washer you purchased! This is definitely not what we expect from our products or our customer service. Please reach out to us online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ LG

  • Rating: 1 out of 5 stars

    Not for stacking on upper floor

    Posted
    OCGirl
    • My Best Buy® MemberMember

    Have used this unit for two weeks and will be returning it. I did a lot of research and this is a highly rated machine by consumer reports. The stacked units look great and I like the low profile square doors. I have it stacked on an upper floor. The dryer shakes and squeaks when the machine is getting up to and lowering spin. Also, I tried to wash a set of queen flannel sheets and the machine couldn't handle them on the bulky cycle. The washer is very quiet during the wash cycle. I like the Turbowash and Coldwash features. The gas dryer is louder than my old gas dryer when the flame is lit. I sounds like a blow torch. I have been to three Best Buy stores and this stacked unit has a dryer that shakes on all three stores on the display model. The other LG models don't shake so I'm not sure if is is a problem with this model specifically. The associates had no answers and can’t explain why this model shakes at all the stores. I’m not sure if is the LG stacking kit or something else. They recommended trying another LG model. I have limited depth so I really wanted this machine to work. Maybe I got a good price because there is a design defect?

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 so we can get more info and see what we can do. ^CP LG

  • Rating: 4 out of 5 stars

    Good machine, not sure I love it

    Posted
    KWinKenosha
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had this about a month. I'm not sure I love it yet. It replaced a 13 year old front loader Kenmore HE4 Pros: *larger washer capacity *doesn't vibrate much *Uses less detergent, which is also a con since I've had some sudsing issues adjusting to it. *It is so quiet when it stops running that I had to turn on the load complete signal to know the wash was done *clothes seem to come out very clean Cons: *Doesn't have an extra rinse cycle if it senses extra suds remaining. The old Kenmore would run an extra rinse automatically if it sensed suds. *No way to permanently change the defaults - it defaults to turbo wash, but I don't want turbo wash, so I have to always unselect it. *Can't change the stupid signal tune. *If the soap dispenser drawer is fully pulled out, the machine door will hit it when you open or close the door. I keep the drawer and door open to avoid musty smells, but now I have to be careful not to have the drawer out too far or it will hit the door. *No shelf on the pedestal to rest a laundry basket. My Kenmore had a shelf so I could put the laundry basket below the door when the pedestal is pulled out. I made one myself, but the door is so large that I can't have the basket on my shelf and open and close the machine door. General observance - doesn't seem to use much water at all, yet the clothes seem clean. It just seems odd to use so little water, even for a front loader.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst Machine Ever

    Posted
    joemamma
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I would not recommend this machine or LG appliances. Brand new machine delivered setup took 3 hours to complete the first load. Machine was level and set up by Geek Squad so it was installed properly. Machine would not spin out and in trying to do so the front door flexed so far out you could get your hand between the door and the machine. Called Geek Squad to come look at it and it will be going back. I reordered a Samsung set that I'd started with but in the meantime had to keep this piece of junk for two weeks only able to do a third to a half a load at a time. When the machine was able to spin out correctly it sounded like a jackhammer or a machine gun going off. I can't believe a brand new machine would be this broken. I do not trust LG and in fact this experience has made me scared to do laundry until it is gone. No commentary on how the machine controls work - when turning the machine on it seems like you had to spend the dial forever to get to the cycle setting you wanted and the dial does not spin nicely like Samsung's. It was nice you had the option to turn the signal at end of cycle to three different volume levels. There was a nice selection of Cycles to choose from had the machine worked. When the machine filled with water it was very loud. Having now had Samsung machines versus LG machines I have to say that Samsung dial controls spins better and overall is much quieter in performance. If any of you have a brand new LG machine and it is very loud when spinning like a jackhammer or a machine gun as I mentioned, call and get it serviced that is not normal. The door on the front might jiggle slightly but at no point in the spin cycle should it flex out very far from the machine like mine did.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great wash but constant water leaking issue

    Posted
    JayC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this machine about a month ago from BestBuy. It looks great and also wash great too. There is no doubt that this machine is so far the best washing machine I have ever owned or even used, so far washing is concerned. But it came with a very nagging and constant issue of water leaking. I always use a very high quality HE detergent, Persil. When I first contacted LG customer service to get the water leaking problem fixed, they suggested me to check the detergent and shared some nice video on how to solve the issue. As per the suggestions, I used less amount of detergent and no softener used. But the problem persists. I went to reduce the detergent amount by half and still the issue is there. My previous LG washing machine (Model. WM2016CW) never had any such issue and served me for about 12 years without any problem. That's why I decided to purchase another LG this time. I also like to mention that LG customer service is not that great. It seems to be reluctant to provide warranty service even within a month after purchase. Now, I have to re-think about LG products in future.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    disappointing

    Posted
    wantnewwasheralready
    • My Best Buy® Elite MemberElite Member

    I purchased this washer and matching dryer after moving into a new place as it was the most comparable option to the LG washer/dryer in my last home (and I loved my previous LG washer/dryer). I deeply regret the decision to replace a functional washer/dryer as this new one has been nothing but a problem. The first washer I received had Styrofoam behind the drum so it would make horrible noises when spinning. The tech that came out to diagnose the noises also cracked my laundry pan when moving the machine to access the back panel to be able to remove the Styrofoam. Because I was still within the return period, I had that machine replaced with another of the same model because I didn't want to take chances that the Styrofoam might have caused internal issues or that something else was missed when it was assembled/shipped. While the replacement washer thankfully came without any unwanted 'extras' on the inside; this machine seems to be substantially louder (especially during the spin cycle) than any washer I've had previously. It is loud to the point where the dog (same one who thinks the vacuum cleaner is a fun toy and doesn't mind lightning/thunder, fireworks, etc) is afraid to be near the washer when it is running. I can easily hear this machine when I'm on the main floor (laundry is upstairs) and it shakes so much that even items left on top of the dryer will be thrown off and end up on the floor (I typically use the delicate wash cycle). Only positive is that clothes appear to be getting clean without excess wear/tear.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Happy with this washer

    Posted
    GinghamGirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We purchased this LG front loader 4 months ago. Our previous front loader was 14 years old, so many of the LG settings are different - and save time with shorter cycle times. There has been a bit of a learning curve involving proper settings and detergent amount, but nothing too complicated. We find our queen-size sheets spin better on the bulky load setting, compared to the cotton or permanent press settings. And, the delicate cycle uses less HE detergent than the delicate cycle of our previous washer, which of course, is a good thing. The ability to turn on the drum light during any cycle is very useful, especially during our learning curve with the delicate cycle. We live in an area with extreme hard water and maintain the washer using the Tub Clean cycle every three weeks with Glisten Washer Magic. We also dry off the door, gasket and soap dispenser drawer after the last wash of the day. This routine is working well with eliminating any hard water residue. We have no regrets with our purchase and found shopping with Best Buy to be a very good experience.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Beauty isn't everything!

    Posted
    Buffykaline
    • My Best Buy® MemberMember

    I fell in love with these machines at the Best Buy store. They are so beautiful and had all the features I wanted. The salesman at the store asked me which way I wanted the doors to open which is very important to me. It is frustrating to have doors in the way when transferring wet clothes from washer to dryer. Only that is how the doors opened on this set when they were delivered. The installer kindly reversed the dryer door but that still left the washer door in the way. The washer door is not reversible and Best Buy NOW tells me that not only does LG not sell front loading washers that open from left to right--no one does. They tell me that all new construction puts washer connections on the left and dryer vents on the right. I find this hard to believe considering the last four houses I've lived in, including the one I bought new in 1992, were all set up for washer on the right/dryer on the left. Definitely something to check out before buying any front loading washer. I am having to send these back and replace them with a set that has a toploading washer. At least that will get the washer door out of the way. While waiting to have the new machines installed I have been using the LG's. The only other thing I found disappointing is that the washer doesn't spin loads as dry as machines I've used before so drying takes longer. The Samsung's I'm replacing them with are much plainer but still cost the same. I hope they are better machines.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    LG was the brand the repairman recommended

    Posted
    MomofMultiples
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We purchased the LG washer/dryer after our Samsung w/d of 10 years could not be repaired. The repairman (and Consumer Reports) listed LG products as the ones to buy. I suppose I am happy with my purchase overall, but for what they cost I am a little disappointed. My Samsung appliances felt sturdier/heavier/better constructed - my new LG's squeak a lot and don't control vibration during the spin cycle as well as my old washer. I agree with other reviewers that it would be nice if the entire control panel was backlit - thankfully my laundry room is well lit enough that this isn't a big concern for me. The stacking kit for the w/d isn't nearly as aesthetically pleasing as with the Samsungs. I have noticed that the dryer tends to have excess lint and materials piled atop the lint trap and this stuff falls onto the floor whenever I open the door after a cycle. The lint screen is doing its job, but I think the shape/design of the opening and door allow stuff to build up there and fall out when I open the door. We did purchase the extended warranty out of an abundance of caution based on the short life (only 10 years) of my last w/d set.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome washer for a great price

    Posted
    Robert
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I shopped for a washer/dryer set for about a month while waiting to close on my home. This washer (and the matching electric dryer) was sized perfectly to fit down my basement stairs. (I own a home built in 1900, and the basement stairs turn 90 degrees at the bottom.) The black stainless steel color was on sale for less than the same unit in white, and was within appx. $100 of the base model unit I had come in to see. This washer was a great value, at the price I paid. The washer does a great job and can wash a tremendous amount of clothing at once. I have not seen any leaks, as some other reviews have mentioned, nor is it loud at all. The only knock I have against this unit is that the installers did not install the shipping bolt plugs to seal the holes where the shipping bolts were. Nor was the leveling wrench left, so I cannot adjust the basic leveling of the unit.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Save the time and trouble

    Posted
    Portland101
    • My Best Buy® MemberMember

    I bought a LG front load washer from Best Buy. Worst washer I have ever used. I’ve have many kinds of washers and this is but far the worst one. I paid over $1000 for it. Now let me tell you why It’s the worst. 1. You have to drain it every week or it will break. 2. They say You need to buy high efficiency detergent but it still foams up inside and breaks. 3. It takes over an hour to wash even if it’s telling you you got 25 min. 4. It randomly stops working, pops up random error codes, or leaks water EVEN if you are doing everything by the book. Maintaining everything using the correct detergent I mean everything and still it breaks. I have talked with over 50 people that have this washer and 75% of them have the same issue. I have contacted Best Buy multiple times and the representatives were rude, disrespectful and pushing me to by the geek squad when the geek squad doesn’t cover anything. Guys save the trouble and don’t buy anything from LG or Best Buy. I will not be purchasing anything from BB nor LG.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We apologize you have had this issue with your washing machine. Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport, on Facebook  https://www.facebook.com/LGUSSupport/ or give us a call at 1-800-243-0000 so we can get more info and see what we can do. ^KH LG

  • Rating: 1 out of 5 stars

    Expensive mistake

    Posted
    smartguy28
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I do now recommend buying this washer or any other appliances from Best Buy. Just stick to buying TVs and other electronics there. The first washer had a leak from the spray nozzle in inside the drum that would not stop. I did an exchange and the second washer didn't have this problem but had a leak coming from under the washer. Both of these issues occurred in about a month. I am returning the washer for a refund and would like to return the matching dryer to but Best Buy is telling me I don't have this option since I am past the return date of the original purchase. I would also like to note that the installers for both the original washer and the replacement did a poor job in my opinion and were not very knowledgable or seemed to even care if it was right.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Hi, I hate to hear you are experiencing this with your washer! This is definitely not what we expect from our products. Please reach out to us online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ LG

  • Rating: 5 out of 5 stars

    Great Washing Machine

    Posted
    Ballgame27
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My wife has been bugging me for a new washing machine lately, so I decided to surprise her with a new one. She really wanted a front loader, which I've heard mixed reviews about, so I really did my homework to find the right one. I've heard great things about the LG's and most of the reviews confirmed what I was hearing. Glad I purchased this LG washing machine, my wife absolutely loves it. There are many wash cycles to choose from, but more importantly the "hand wash cycle" was a must for my wife. A lot of her clothing is hand wash only. The washer is so quiet we forget it's even running sometimes. Compared to our old washer, our clothes look, smell and feel much cleaner with the new washer. This washer has all the "bells & whistles" not to mention the cool LED lighting. Overall it was a great purchase thus far, I can't get my wife out of the laundry room and my clothes are always clean. Win, win for the both of us lol.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn't clean any better than a cheap machine

    Posted
    Shopper

    I have had high-end (Bosche) and low-end (GE and Sears) washing machines. I put this in the high-end category because of its price, but it is very low end in terms of functionality. Multiple programs, pretty lights, and a catchy jingle are meaningless if the washing machine does not clean clothes. This machine does not do anything more than the most generic washing machine. Case in point, I just washed a white sheet on to which I spilled a mocha (coffee, milk, chocolate). Within 24 hours, the sheet went through the steam wash (a nearly three-hour cycle) with bleach and a good laundry soap, yet the spots are still quite visible. The lower-end machine this one replaced (a GE front load that broke) was able to easily tackle these kinds of stains without any fancy, three-hour steam cycle. I am literally shocked that a simple, organic stain is still present after a steam cycle and bleach. Having spilled my fair share of mochas in the past, I can attest that this one is a simple stain to remove. You have been warned.

    No, I would not recommend this to a friend