Customer Ratings & Reviews

Terrible. Left clothes knotted and twisted. No better than the LG we had before

Great product for discount, does what it needs to do no fuss. I haven’t connected the wifi option yet and probably won’t for the better of simplicity. VERY VERY important to level it properly. Do what you gotta do to make sure it’s not wobbly in any direction

This set replaced my 10 year old ones that were still functioning perfectly. I gave them to my daughter when she bought her new home and a front loader set was not in her budget. These new ones are a lot the same but with more settings and the steam function. I have had my "new" ones for over 2 years and could not be happier with my purchase. They clean like a dream - please use the correct settings -, use a LOT less water than top loader agitator models, and have so many options! The speed wash is great when you need something in a hurry and it needs to be laundered. I did get the pedestals this time because they were on sale too. IMHO they are an expensive luxury but in my case two benefits: I am a senior with back issues so loading and unloading is a challenge that these negate and the stirage space is great. While they may not hold a large bottle of laundry detergent standing upright there are always a lot more things to store. Sound issues: ok these are not exactly quiet. They made different sounds when washing, filling, draining and especially spinning!!! Mine are on a tile floor, on pedestal and my home is on a crawlspace. I can hear them but i am used to it and personally do not find it to be an issue. If yours vibrate too much there are antivibration pads that work great. On the ones i gave my daughter we put the pads underneath the drip pan (use one of these under your washer in case it ever leaks it will save your floors) before placing the washer ... additional benefit it keeps the washer from walking on those high spin cycles. Ok enough .. love my washer and dryer and as an aside my old 13 year old set is still going strong with only one repair to fix a worn out gasket. May not be the cheapest initial purchase but years of service and dependability make it a great value.

Just received today with matching dryer. I was worried that the accent color might be too bright based on the manufacturer photos. It's not and looks very modern and pleasing. So far so good with a few loads ran. Machine is quiet compared to a 10 year old Samsung. The App/wifi is a nice touch but I wish you could remote in without having to set it up 1st on either machine. It does not have true 100% remote capability. Real glass doors are a premium look and feel however the control knob needs beefed up to compliment the glass and or trim. The 4.5 is plenty big. Almost thought about the 5.0 but it's not really needed unless you have a very big family. The best thing going is LG extends the warranty an additional year if you register through the app. That gives you two years coverage! Was one of the factors when deciding to buy. Best Buy did great on the install and haul off of my old units. Pleased with my purchase.

I recently purchased a Samsung washer, and I couldn't be happier! The washing performance is outstanding, with a variety of cycles that cater to different fabric types and soil levels. The large capacity allows me to do fewer loads, which saves time and energy. I love the eco-friendly features, including the energy-efficient settings that help reduce my utility bills. The smart technology is a game changer—I can control and monitor my laundry from my phone, which adds a level of convenience I didn’t know I needed! The design is modern and sleek, fitting nicely in my laundry room. Plus, it operates quietly, which is a huge bonus. Overall, I highly recommend this washer for anyone looking for efficiency and reliability!

One of the best washers we've ever used! It's been one month so far, no issues at all! It's sleek, powerful, and incredibly efficient. Its advanced features make washing effortless and surprisingly quiet. We hope to buy the dryer soon to complete a matching set!

It's only been a few weeks since this new washer was installed, but so far this is an excellent product. The capacity is much greater than the unit it replaced (same dimensions), the features are terrific, its relatively quiet (much better than the unit it replaced) and efficient. The installation went smoothly, thanks to the Best Buy installers.

Works quietly and efficiently. The user manual took a little time to read, afterwards using the machine was extremely easy. Environmentally friendly - it does not use as much water as my older model top loading Whirlpool machine, and the laundry comes out super fresh and clean every time. The speed wash feature washes laundry squeaky clean in 15 minutes, and is very convenient. There’s a little chime at the end to indicate the cycle has completely finished. This washing machine outperforms in every way compared to the other machines we’ve previously had. If you choose to use this feature, the intelligence is a big bonus too. This is in keeping with technology which keeps getting better and better with time. Ours was installed professionally along with the matching dryer since the steam function was a new feature for us. This super machine delivers everything and then some more! It looks great and outperforms, so I couldn’t be more pleased. We’re planning to purchase these magic machines again for our new home.

Absolutely love. This is super quiet, efficient and esthetic ally beautiful. Would highly recommend these LG washer and dryers. We got the shelves/lifts for these as well, and my laundry room is officially complete!

Clothes come out clean, and the built-in measuring devices make loading in the soap, etc., easy. The control panel is a bit difficult to read and the many selections are overkill. Reading the panel isn't easy from the standing position. You have to bend down and look straight at the panel to read it. Then there is the Thin Qu app, which adds unnecessary complexity to a simple process. I want a spin-only cycle to ring out wet rags when something spills, And, the machine turns on on the normal wash cycle lit but it isn't you have to cycle the knob to get teh control panel to offer the options.

Quiet and efficient! We love our new washer and dryer. The app is very convenient as our laundry is upstairs and we don't always hear the end of cycle signal. If you get the pedestals it's not much more for the pedestal washer which is really convenient for small or delicate loads

The main reason I picked this washer was it was the highest rated machine under $1000 by Consumers Digest, and they were definitely correct! I had an older Samsung machine, that seemed to do a good job and lasted about 8 years, but you don't realize what a poor job an older machine does until you update. When you can clearly notice a difference in how clean your clothes are just looking at them coming out of the wash, that really tells you something! I waited a few months to write a review to make sure things were consistent and it wasn't just a fluke. Bottom line, Consumer Reports nailed it, this is a great washing machine for its cleaning number 1, it's also much quieter than our last machine and spins the clothes dryer which means less time in the dryer and significant savings on both ends, washing and drying! Hopefully I don't have to review a washing machine for many years, so far, this one is well worth the money!

Runs very well. It is quiet, cleans fast, and is easy to use. The AI intelligence decides what wash is the best so all you have to do is load it and push one button and you are good to go.

The delivery was efficient and the guys were very nice. I was a bit anxious about using a new machine but I found it is user friendly and my kids even figured it out! The machine itself is very quiet. My favorite thing is that after running a load, the clothes are relatively dry which cuts down on the drying time. I’m glad I went with the LG!

Virtually silent, efficient, and beautiful design. Several cleaning and personalization options as well.

One of the best decisions I’ve ever made…this LG washer & dryer set are phenomenal. Quiet, more efficient than I realized they would be and priced right. So happy with this purchase!

Best machine I've owned. Quiet, easy to use, front loader eases my back strain, i would highly recommend both this and dryer

30 days after use, it's going well. With front load washing machines, regardless of brand, I use a small towel to dry the water from behind the door rubber seal and leave the door open for 24 hours to allow the inside to dry out from the wash to avoid a smell. I have not had any problems with any smell. The wash cycles are great. I have not used all of the cycles yet. I may provide another review update in 3-6 months to upgrade my rating. The machine is quiet.

This is my first time buying a washing machine. I read a lot of reviews and went through videos on youtube. LG came out on top in-terms of economical and techy machines. It has been a month since I have been using it. Best buy installation and haul away service was amazing, efficient and did not take much time(though I do feel I could have done it myself but it was my first time). They balanced the washer and set it up as requested. Machine is linked to the LG ThinkQ app, cool way to track when the machine is due for a cleaning cycle. Make sure the delivery bolts around the drum(4) are removed before you use the machine, if they are left then the drum will make a loud noise and may even break. It's pretty quiet, does not vibrate a lot as long as it is leveled. Runs fine for regular loads, but heavy loads like beddings and comforters cause issuses if placed together, when the machine hits the rinse and spin cycle for beddings it fails to spin due to unbalanced load(basically the sheets and comforters intertwine), you have to be alert and check on the machine when it's time for the spin cycle as it will be stuck at the 15 or 10 mins mark until you pause and untangle the load and distribute it evenly. Besides that, I love the techy stuff with the machine and I can track things on my phone. I use both pods and liquid detergent and no issues with either, gets hard old stains, I work in a hospital, clothes are fresh and clean, all kind of stains come off. Highly recommend it, if you are willing to spend more, buy the dryer that comes with it, both the washer and dryer communicate with each other and are cheaper if you buy them together, my old dryer broke a month later and I ended up buying it's recommended twin a month later at full price :(, but love the machines. They are a beast, and if you love AI and are techy then you can look at the newer versions with touch screens that LG recently released.

Efficient, quiet, large capacity, quiet alarm signal, and a nice way to beautiful the laundry room--side by side or vertical.