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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2832 reviews

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92%
would recommend
to a friend
Page 1 Showing 1-20 of 2,832 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great HE washer

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Bought this replace a 12-year-old standard washer that finally bit the dust. It's my first HE washer and I wasn't looking forward to it given all the nasty things said by some about HE washers. But after using it for a week I love it and don't get what all the HE gripes are about. Has cleaned all kinds of laundry loads big and small, mildly and very dirty, just fine. Plus it offers all kinds of options to adjust water temps, water levels and so on. Wasn't sure how useful the WiFi features would be but turns out I actually do like getting the app messages when a load is done and ready for the dryer -- as well as the option to download additional wash cycles. Hats off also to the outstanding Best Buy online buying process. I ordered this, scheduled delivery for two days later, and got delivery reminders right up until it arrived. Didn't speak to anyone until the delivery guy rang the doorbell.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    LG washer/ dryer combo

    |
    Posted .
    Owned for 3 weeks when reviewed.

    So very happy with my new LG washer, washed several loads of clothes including bedding & to date have not been disappointed with the machine or it’s cleaning ability!!!! As of today I would HIGHLY recommend this washer, it does require some learning with all the features it provides but if you are willing to experiment & follow the instructions as well as videos posted on u tube you will definitely not be disappointed . Also bought the matching dryer & am just as satisfied with it as well!!!

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    LG washer

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Love this washer. The only thing I did not realize is that this washer does not have a light in it. It has a glass top and I thought it had a light so I could see it washing. It does a great job and I like the big tub to wash bedding. We bought this same washer and dryer in white for my daughter and son-in-law when they bought their house. She really liked it so when we needed a new washer, I got this one but in the Graphite Steel color instead of white.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Awesome

    |
    Posted .
    Owned for 2 weeks when reviewed.

    So inside, the wash tube is not only bigger but it remains the same size as my oldest one. Its actually Product Height 44 1/2 inches Product Width 27 inches Product Depth 28 3/8 inches And the inside is BIGGER! that’s a definitely bonus because you want to fit in lots of clothes Also. The super spin feature wring out your clothes so much that it takes less time in the dryer. So towels aren’t anymore the longest dry lap.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Excellent LG top-loading washing machine

    |
    Posted .
    Owned for 3 weeks when reviewed.

    We're very happy with this LG washer! It gets a bit noisy during the spin cycle when it's a heavy load, but instructions on how to properly load have helped greatly. We also appreciated the promptness and professionalism of Best Buy's delivery and setup team.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Review: LG - 5.0 Cu. Ft. High-Efficiency Smart Top

    |
    Posted .
    Owned for 2 months when reviewed.

    This is an excellent washing machine. It's quiet, cleans perfectly and very efficient. It uses much less water to thoroughly clean as opposed to the the previous washer we had. The TurboWash3d Technology is a wonderful new feature. My wife and I highly recommend this unit!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    New

    |
    Posted .
    Owned for 1 week when reviewed.

    Perfect...we wanted capacity and quiet...these were exactly what we hoped for. Love the color!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Rusts in just 18 months! Junk!

    |
    Posted .

    I have had this washer for 18 months. I use it 2-3 times a day, given I have 4 small children. I am going to attach photos of the rust accumulation on my washer, which I thought would last through my children's childhood. Nope. Nothing is made well anymore. When I was a kid my mom bought one washer and one dryer and we had it for 20 years. I am 18 months in and already looking for a new washer. Don't fall for the flashy/trendy design. It's poorly made. Consider a Maytag classic design like the Maytag Commercial Residential grade washing machine. Side note.. They advertise on the front of this bad boy that is has a TEN YEAR MOTOR WARRANTY.... What the sticker should say is THIS WILL RUST BEFORE YOU BABY TURNS 2! muah hah hah hah!!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Still the Best washer.

    |
    Posted .
    Owned for 2 weeks when reviewed.

    I bought a similar LG stainless steel set except bought used, so when the washer went out knew i wanted to keep it similar LG stainless steel to keep matching my dryer, and i love it, i haven't had an problems so far, i did only purchase under a month ago.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great washing machine

    |
    Posted .
    Owned for 1 month when reviewed.

    This does a really good job of washing clothes, and it looks great, too. I think it sits in a good place of value vs cost for a smart washer.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    LG Top Load Washer

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Great Upgrade to older front loader Washer & Dryer. Advanced technology!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great machine!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Love this machine, less water, less wash time, less dry time and now more time to do what I love! With rebates this is a great deal!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Cleaning quality, Cycle options

    Rated 5 out of 5 stars

    LG washer and dryer

    |
    Posted .
    Owned for 1 month when reviewed.

    I love both the dryer and the washer! They are quiet and do a great job! I like the tub clean feature on the washer which keeps it from smelling funky if done regularly. Both are large capacity and accommodate big loads. I like the sensing feature of the washer which senses the size of the load and sets the wash time accordingly.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Hard to Clean

    |
    Posted .
    Owned for 7 months when reviewed.

    I wanted to love this washer. We have owned it for 7 months, we have done the cleaning tabs pretty regularly. Until last week when I washed a new blanket, there was brown flecks left on it. Ok, so we did a tub clean, brown flecks all over the base, did another tub clean, more of the same, just did a rinse and spin, more of the same. So, I Youtubed, how to take it apart, just took the propeller off and it was disgusting. I wish, I would have taken a pic of the back side of the propeller. It took me 45 minutes of scrubbing and 15 minutes to clean the base of only a 7 months old machine. Definitely frustrating and hard on the back. I dont want to do this every 6 months. The the cap to the propeller is plastic and I dont know how many times I will be able to pop it off before it breaks....

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    This washer requires patience. Must read manual!

    |
    Posted .
    Owned for 1 week when reviewed.

    After 8 hours we finally figured out how to work this washer. Somehow my husband activated the child lock feature on the control panel. With this feature you can not do any manual controls from the control panel. After calling Best buy, the geek squad was going to send someone out but that was 3 days out. I told him I can't wait 3 days and the gentleman connected me with LG....Very nice and patient lady by the name of Abby walked us thru it and within 10 me minutes she'd had us up and running. We replaced a whirlpool that was 18 yrs old.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    New LG

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Love my new LG washer and dryer. It’s like going from a rotary phone to a smart phone. Does great job in half the time as my old set.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    My LG Washer

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Great washer LG is the best brand heavy duty equipment

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Very Futuristic

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Love this washer! It’s big, i can Fit my comforters in there, and my son can see through the top. Win win!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Stopped Working in Less Than 1 Month

    |
    Posted .
    Owned for 1 month when reviewed.

    Bought this for the good reviews, but am so disappointed. In less than 1 month and less than 10 washes, I experienced a dl "door lock" error code. I tried everything I saw online to troubleshoot but was told the actual thing that pushes the lock out to lock the door malfunctioned. Ridiculous and super inconvenient. Cannot recommend this product.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Love it

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Love this washer and it’s easy for the kids to use too

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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