Customer Ratings & Reviews
- Model:
- LSGL5833F
- SKU:
- 6469238
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the air frying capabilities, ease of use, and overall performance of this 5.8 Cu. Ft. Smart Slide-In Gas True Convection Range. Many appreciate its ease of cleaning and attractive design, which enhances their kitchen's aesthetic appeal. Positive feedback also highlights the oven's ample cooking space and quick cooking times. The range's various features are frequently praised for their functionality and user-friendliness.
This summary was generated by AI based on customer reviews.
Poor quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap burner hardware The oven door is stained
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Teddy. Thank you for sharing your experience with the LG Range (LSGL5833F). We value your feedback on durability and appearance. The burner grates and caps are designed for high-heat cooking; if they look worn, clean them with a non-abrasive cooktop cleaner and a soft cloth. Avoid steel wool or harsh chemicals. For oven door stains, use a baking soda paste (mix baking soda with water), apply gently, and wipe clean after 15–20 minutes. For more help, visit https://www.youtube.com/watch?v=vG6JcvW_cYg. If you need assistance with cleaning products or part replacements, email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
New Lg Gas Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gas connector purchased with stove was incorrect size . Fortunately the installer had proper one. Also an adaptor for electronics had to be purchased for stove.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that you experienced issues with the gas connector that came with your LG stove, model LSGL5833F. I can imagine how frustrating it must be to receive a product that doesn't meet your needs.
I want to acknowledge your disappointment and frustration, and I'm here to listen and help. I apologize for the inconvenience caused by the incorrect size of the gas connector. I understand that this is not what you expected from us, and I'm truly sorry that we didn't get it right.
I'm glad to hear that the installer had a proper gas connector on hand, which avoided any further delays or complications. However, I also want to apologize for the additional expense of having to purchase an adaptor for the stove. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
- Pros mentioned:Air fry
The worse experience with best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product however I had the worse experience with costumer service and the sale person. They helped me to buy the product however It was not true the discount they supposed to give me. At the end I had to pay for the purchase more than other stores were offering me. They basically made me to accept a membership to get discounts and my partner a credit card for other discounts, but did not get the discount the offered. I could not return the product because it was already installed in my place. I had the worse experience with best buy. I will never return to best buy to buy anything.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We’re glad to hear that you’re satisfied with the LG Range (LSGL5833F) model, but we understand that you have a negative experience with customer service and the sales process at Best Buy. We strive to provide excellent services and ensure a smooth and seamless shopping experience. We suggest reaching out to Best Buy customer service at 888-237-8289 directly to address the issues you encountered with the discount and membership offers. If you have any questions or need assistance with your LG appliance, please don’t hesitate to contact us. Reach out to us on social media @LGUSSupport, and our team will be more than happy to assist you with any product-related inquiries.
We appreciate your feedback and are here to support you with your LG product needs. ^Juvy
Poor quality and customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this range for 7 months and have had LG service here 4 times for the same issue. They are now replacing parts that were replaced 2 months ago! I am sure this is a stall tactic to get to the end of the warranty. I would not recommend this LG range.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Julie. We understand that your LSGL5833F range has required multiple service visits. That’s certainly not the experience we want for our customers.
If your range continues to have issues after multiple repairs, we recommend reaching out to our support team for further review. We’d love to assist you personally—please send us a private message on Social Media @LGUSSupport, and we’ll be happy to explore possible solutions with you. For more information you may also view this link: https://www.lg.com/us/support/contact. Your feedback is important to us, and we appreciate your patience. —Avril
ITEM RECEIVED NOT SAME CONDITION AS PURCHASED
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review isnt on the product it is on order fulfillment with Best Buy/Pacific Sales. The item purchased was supposed to be open box/excellent. What was received was open box/ good which doesnt seem like a big deal BUT IT IS! The bottom left corner has a large dent! It was picked up by my contractor who didnt catch it until installation. BE CAREFUL!!!!!!!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sherri. Thank you for taking the time to share your review with us. We're sorry to hear about the condition of the item you received, the LG Range (LSGL5833F) model. We strive to provide excellent service and fulfill orders accurately, but it seems we fell short in this instance. We appreciate your feedback and will use it to improve our order fulfillment process. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.id love to review this item but I ordered it a month ago and the date gets get pushed back. which is very unfortunate
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Josh. Thank you for taking the time to share your feedback regarding your experience with the LG Range (LSGL5833F) model. We understand how disappointing it can be to eagerly await a purchase, only to have the delivery date pushed back repeatedly. We aim to give great service and make sure our customers have a smooth experience. To get accurate updates on your delivery, contact Best Buy customer service at 888-237-8289. For more assistance, please reach out to us on social media @LGUSSupport. ^Juvy
incredible but true
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the stove came without same parts i have not been able to use it i have been waiting almost 2 months for a new one i do not recommended that you buy at best buy thanks
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience with your LG Range. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Unit did not live up to its rating.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initally purchased this range due to its high ratings? BUT, the oven portion of this unit decided to take a dump on me after TWO Years and four months of service! GEEK SQUAD-dispatched "technician" on three different occasions to diagnose/address issue; no luck! Instead, I got excuses saying the product has a defective harness and cord (told this on third visit; was told I had to pay $188 for these parts). BUT, I was not charged due to the range failing to work-after install of parts. NOTE: technician had replaced the motherboard, ignitor, and thermostat first two visits! LG Customer service, awful. Could not speak with a "human voice"; communication was via Chatbox; repeatedly saying the same verbiage over, AND OVER! NOW, this is where I pay homage to the "Black Shirts" that work at Best Buy, I reference the color of shirt because I question the overall knowledge of the "Blue Shirt" staff. Ms. Lindsay (Black Shirt), was the GREATEST! she was able to rectify this matter by junk-out the LG; allowing me the opportunity to select another range (Definitely not a LG). Probably being that steady customer purchasing darn near all my technology from Best Buy for almost 15 years probably helped in turning this experience from a HEADACHE to a SUCCESS!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that you've had a frustrating experience with your LG range, especially after only two years and four months of service. It's unacceptable that the oven portion stopped working properly and required multiple visits from our GEEK SQUAD technician without resolving the issue.
I want to acknowledge your frustration and disappointment with the communication you received from our customer service team, particularly through the chatbox. I apologize for the lack of personalized attention and the repetition of verbiage. We strive to provide exceptional service, and it's clear that we fell short in this instance. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris