Customer Ratings & Reviews
- Model:
- LSGL6335F
- SKU:
- 6450224
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the air fryer, ease of use, and convection features of this smart slide-in gas range. Many appreciate the cooking performance and find the overall design and appearance to be attractive. While some users experienced issues with a burner, the positive feedback on other features outweighs these concerns. The range's numerous features are also frequently praised.
This summary was generated by AI based on customer reviews.
Must buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So efficient and works perfectly. Glad I purchased
I would recommend this to a friendlg range challenges
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven portion did not work. in order to get support the phone system bounced me around several times making it difficult to come to resution. Ultimately, Best Buy agreed to replace the unit at no cost. After the agreement, i got text asking to call as there was an isdue with the delivery. upon calling i got bounced around your call centrr again. The issue was that the prior support person entered info incorrectly to the system so the shipment could not happen. The order had to be reentered in the system which took 30 minutes of my time on hold. Two hours later i got another text indicating there was a problem with the shipment and to call again. Upon reaching someone else and explaining the issue again. he reviwed the order and all looked correct and the shipment is on track. i sure hope this is correct. In the mean time i do not have a range to use in our kitchen.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding the LG Range (LSGL6335D) model. We understand how frustrating it can be to resolve an issue. We are glad Best Buy agreed to replace the unit at no cost. However, we know that the subsequent problems with the delivery process have further added to your frustration. Please know that the experience you described does not reflect the service we aim to provide, as we strive to provide excellent customer service to our valued customers. Rest assured, we have taken note of your concerns and will address them with our team to prevent similar situations in the future.
If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
LG stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice installation and delivery was made on time
I would recommend this to a friendNot yet working,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't make an intelligent review since as yet I have been unable to get the Item installed and working. It is attractive but that's all I can say.
I would recommend this to a friendwhat go is a measurement if they don't read it?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove is great but getting installed was not. Had BB team come out first to measure. Brought measurement to store. Sales person did not look at the correct measurements. Had to have the counter top recut to fit bigger size. Had to have the install team come back out to finally install.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, KennethrE. Thanks for reaching out. Hopefully you were able to install your LG Gas Range properly. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Few weeks after the installation we started to smell gas even the range was turned on. Call customer service but they won’t have anyone to go out till 2 weeks or so this was ai ready bad. We disconnect the gas was a smart move on our side but We decided call PG&E. They confirmed that the right rear rang top burner bypassing N 40.0% and suggested that we must cont to disconnect the gas due to factory hassle. What’s sad about buybest after I called and informed them they treated me like I was joking or it’s a game to them.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Dont buy from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy completely let me down. Never got the stove because your delivery service destroyed it. NEVER GOT ANY NOTICE until i called. Also completely no show no call on first drlivery attempt.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for sharing your feedback with us. We understand your experience regarding the delivery of your LG Range (LSGL6335D) model. While delivery logistics are coordinated through our retail partners, we’re committed to ensuring you receive the product and support you deserve.
To keep things moving, it might be a good idea to check in on the order status and delivery tracking with Best Buy directly. You can reach out to their customer service at 888-237-8289. If you need any more help, just shoot us an email @lgdigitalcare@lg.sprinklrsupport.com, and we’ll do our best to assist you with the next steps and make sure everything gets sorted out. We really appreciate your patience and the chance to help you out. ^Juvy
Could be better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not that I thought, that’s why I gave 3 stars
I would recommend this to a friendBad, bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first time when I buy the LG stove, he told me they wrap when I come in to pick up stove, nobody rabbit just give it to me like this no plastic around it and then this day is rain a lot and stove get wood
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, MohammedY. Thank you for sharing your experience with us. We understand your inquiry regarding the condition of your LSGL6335D stove upon pickup. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-6-3-cu-ft-smart-slide-in-gas-true-convection-range-with-easyclean-and-air-fry-printproof-black-stainless-steel/6450220.p?skuId=6450220
We appreciate your patience. —Renzo
Stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The communication is horrible. Bout this item in September and they keep reschedule
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Miguel. Thanks for reaching out. We totally get your concerns about the delivery delays and the communication hiccups with the LG Range (LSGL6335F) model. We really appreciate your patience, and we're here to help get things back on track. This unit is a fantastic range, and we want to make sure you can enjoy it to the fullest. If your installation or service appointments have been rescheduled a few times, it might be a good idea to check your appointment status or reschedule directly through here: https://www.lg.com/us/support/repair-service/schedule-repair. This should make things a bit smoother and help keep track of your request. If you need more assistance or prefer to chat directly, don’t hesitate to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here for you. ^Juvy
Best Buy open box sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing wrong with Lg unit but Best Buy will sell you a broke new unit and it doesn’t work and won’t do anything to fix it. They claim that an expert checks the item and it’s in operational condition but this is not true don’t trust them
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, KellyN. Thank you for sharing your experience with us. We understand your inquiry regarding the issues you've faced with your open-box purchase from Best Buy. While we can't speak directly to retailer policies or the condition of specific open-box units, we always recommend inspecting any open-box or refurbished items thoroughly before purchasing to ensure they meet your expectations.
If you’re experiencing any issues with your LG LSGL6335F range, we’d be happy to assist. A helpful troubleshooting step is to check that the unit is properly connected to the gas supply and that all settings are correctly adjusted.
https://www.bestbuy.com/site/lg-6-3-cu-ft-smart-slide-in-gas-true-convection-range-with-easyclean-and-air-fry-printproof-stainless-steel/6450224.p?skuId=6450224
If the issue persists, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you with further troubleshooting or potential solutions.
We appreciate your patience.
—Renzo
DO NOT waste your money on LG
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money on this $2,100 piece of trash. We've had it 14 months and the oven is complete toast. Our usual maintenance guy won't even touch LG products because they are so awful. The next person we called said it will be at least $300 to replace the part he THINKS is the problem, but there is no guarantee that's the issue. He said LG makes their products in such a way that it is intentionally difficult for anyone other than LG to figure out and repair the problem.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, so we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Refund
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have booked appliances for my new home and 2 weeks before delivery I was told the rage is out of stock and bestbuy team asked me to buy a new gas range which costed additional $300 and I was told that I will get the price difference as a refund. Now that bestbuy appliance team is telling they cannot refund the difference I have paid. I am posting this to let betbuy know how things are being handled. I hope they will improve the customer service
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jags. Thank you for taking the time to share your experience with the LG Range (LSGL6335F) model. We're sorry to hear about the out-of-stock situation and the miscommunication regarding the refund for the price difference. We aim to give great service and make your experience easy. If you need help with refunds, contact Best Buy customer service at 888-237-8289. For more help, you can reach out to us on social media at @LGUSSupport. ^Juvy
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When purchasing the oven we were not made aware that the stove was damaged.
I would recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Cheaply Made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Looking Range. But The Grates And Stainless Steel Top Is SO Cheap And Very Hard To Keep Clean. Would Not Recommend. And Not For The Price.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Failure by Best Buy to Deliver as Promised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after multiple delays because you could NOT provide the Range I cancelled and got it from another vendor who had it readily available for delivery AFTER I was assured by your sales person that if was Available for delivery..very disappointed in the service I received
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Range (LSGL6335F) model. We're sorry to hear about your disappointing experience with the unit delivery. We aim to provide excellent customer service and ensure a smooth and seamless experience. Your feedback is valuable to us, and we will use it to improve our services. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport. ^Juvy
Waist my time and waiting for a long time!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the oven more than a month ago! I didn’t get it at the day I supposed to get it delivered! I had to wait for it 7am-7pm on Saturday! No delivery! I called, someone said we don’t have it and you have to wait till March 2024! I stopped by at the store, the sales person said, ohh we have it we’re gonna deliver it next week! The sales person was a nice person!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Range (LSGL6335F) model. We regret to hear about the inconvenience and frustration you have experienced with the delivery delay and conflicting information regarding the delivery date of your LG Range. We understand how important it is to receive your purchase promptly; unfortunately, we are falling short in this regard. We are actively working to improve our delivery processes to ensure that situations like this do not happen in the future. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Gas stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The team who came to install their did not want to strangle, it all so they install it and use 15 year old conector decided it’s too much trouble to unhook the old connector so they left the old one and told me to return the new one and get my money back because it was all commercial I called and I even stop at Best Buy and they do nothing about it. They said they gonna call me they never did so I’m stuck with an old connector for my gas stove.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Heidy. Thank you for sharing your experience with the LG Range (LSGL6335D) model. We understand your concern about the installation doesn’t go smoothly, especially with important connections for your gas stove. As a first step, we recommend contacting a local plumber or gas technician who can help properly connect your new stove with the appropriate connector. This may provide a quicker solution than waiting for further assistance from the retailer.
If you have any further questions or need help, please send us a private message on social media @LGUSSupport. We're here to support you! We appreciate your patience. ^Juvy
Crossing our fingers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hope we like it. It hasn't been delivered or installed yet.
I would recommend this to a friendIssue not resolved
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There has been no delivery, store hasn’t assisted me with information and geek squad customer support line hasn’t helped resolve my complaint
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ricardo. Thank you for sharing your situation regarding your LG Range (LSGL6335D) model. We understand your concern about anticipating a delivery and not receive timely updates or proper assistance from the retailer or support team. We strive to provide exceptional services to ensure a smooth experience.
While we don’t directly handle the delivery process, we want to help get you moving in the right direction. We recommend reaching out to Best Buy customer service at 888-237-8289 or appliance delivery team and requesting the delivery reference number if you haven’t received one. Additionally, if your purchase included Geek Squad services, they should be able to confirm the order and expected delivery timeline once you provide your order details.
To make sure your concerns are addressed quickly and logged properly, please send us a private message on social media @LGUSSupport with your purchase details and any reference numbers you may have. We’ll gladly coordinate from our end and see what we can do to help push this forward. ^Juvy