Customers are delighted by the overall performance, ease of use, and burner performance of the 6.3 Cu. Ft. Smart Slide-In Gas True Convection Range. Many customers also appreciate the air fry feature and the design. However, some customers have expressed concerns about the grates and the control panel.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 751 reviews
Rated 2 out of 5 stars
Disappointing
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
When purchasing the oven we were not made aware that the stove was damaged.
I would recommend this to a friend
Brand response from LGAnswers
Posted .
Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Rated 2 out of 5 stars
Cheaply Made
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice Looking Range. But The Grates And Stainless Steel Top Is SO Cheap And Very Hard To Keep Clean. Would Not Recommend. And Not For The Price.
No, I would not recommend this to a friend
Brand response from LGAnswers
Posted .
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Rated 1 out of 5 stars
Gas stove
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The team who came to install their did not want to strangle, it all so they install it and use 15 year old conector decided it’s too much trouble to unhook the old connector so they left the old one and told me to return the new one and get my money back because it was all commercial I called and I even stop at Best Buy and they do nothing about it. They said they gonna call me they never did so I’m stuck with an old connector for my gas stove.
This review is from LG - 6.3 Cu. Ft. Smart Slide-In Gas True Convection Range with EasyClean and Air Fry - Black Stainless Steel
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi, Heidy. Thank you for sharing your experience with the LG Range (LSGL6335D) model. We understand your concern about the installation doesn’t go smoothly, especially with important connections for your gas stove. As a first step, we recommend contacting a local plumber or gas technician who can help properly connect your new stove with the appropriate connector. This may provide a quicker solution than waiting for further assistance from the retailer.
If you have any further questions or need help, please send us a private message on social media @LGUSSupport. We're here to support you! We appreciate your patience. ^Juvy
Rated 1 out of 5 stars
Failure by Best Buy to Deliver as Promised
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
after multiple delays because you could NOT provide the Range I cancelled and got it from another vendor who had it readily available for delivery AFTER I was assured by your sales person that if was Available for delivery..very disappointed in the service I received
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi, there. Thank you for sharing your feedback on the LG Range (LSGL6335F) model. We're sorry to hear about your disappointing experience with the unit delivery. We aim to provide excellent customer service and ensure a smooth and seamless experience. Your feedback is valuable to us, and we will use it to improve our services. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport. ^Juvy
Rated 1 out of 5 stars
Waist my time and waiting for a long time!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought the oven more than a month ago! I didn’t get it at the day I supposed to get it delivered! I had to wait for it 7am-7pm on Saturday! No delivery! I called, someone said we don’t have it and you have to wait till March 2024! I stopped by at the store, the sales person said, ohh we have it we’re gonna deliver it next week! The sales person was a nice person!
I would recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi, there. Thank you for taking the time to review the LG Range (LSGL6335F) model. We regret to hear about the inconvenience and frustration you have experienced with the delivery delay and conflicting information regarding the delivery date of your LG Range. We understand how important it is to receive your purchase promptly; unfortunately, we are falling short in this regard. We are actively working to improve our delivery processes to ensure that situations like this do not happen in the future. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Rated 3 out of 5 stars
Crossing our fingers
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I hope we like it. It hasn't been delivered or installed yet.
I would recommend this to a friend
Rated 2 out of 5 stars
its okay
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like the oven. Purchased this in Jan of 22 and now the touchpad doesn't work. So if you want the oven higher than 350 I have to unplug or reset the fuse!
No, I would not recommend this to a friend
Brand response from LGAnswers
Posted .
We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Rated 1 out of 5 stars
Issue not resolved
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
There has been no delivery, store hasn’t assisted me with information and geek squad customer support line hasn’t helped resolve my complaint
This review is from LG - 6.3 Cu. Ft. Smart Slide-In Gas True Convection Range with EasyClean and Air Fry - Black Stainless Steel
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi, Ricardo. Thank you for sharing your situation regarding your LG Range (LSGL6335D) model. We understand your concern about anticipating a delivery and not receive timely updates or proper assistance from the retailer or support team. We strive to provide exceptional services to ensure a smooth experience.
While we don’t directly handle the delivery process, we want to help get you moving in the right direction. We recommend reaching out to Best Buy customer service at 888-237-8289 or appliance delivery team and requesting the delivery reference number if you haven’t received one. Additionally, if your purchase included Geek Squad services, they should be able to confirm the order and expected delivery timeline once you provide your order details.
To make sure your concerns are addressed quickly and logged properly, please send us a private message on social media @LGUSSupport with your purchase details and any reference numbers you may have. We’ll gladly coordinate from our end and see what we can do to help push this forward. ^Juvy
Rated 1 out of 5 stars
Geek squad total tech-support is worthless.
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is based on the customer service with Best Buy. We bought an open box item, and when it was delivered, the driver dropped it off the truck. Obviously we couldn’t take shipment and with Best Buy. They offer no solutions. It’s been two weeks and I’m officially over it. Returned.
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi. Demir. Thank you for taking the time to leave us feedback. We apologize that you had such an experience. Since you stated that you purchased the unit at BestBuy, you can try to contact them for assistance. If you received no response at all, you can reach out to our social media care team. Please send us a private message on Facebook or X (Twitter), and we'll be more than happy to assist you. ^Dan
Rated 1 out of 5 stars
Don’t buy LG from Best Buy
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ordered this product over a month ago. It did not make the first delivery date. Didn’t ever receive a call, email or text notifying me of the cancellation… The internet says on many different forums that LG stoves are back ordered.. I wish Best Buy sales people knew what was going on.. Whata bummer…
This review is from LG - 6.3 Cu. Ft. Smart Slide-In Gas True Convection Range with EasyClean and Air Fry - Black Stainless Steel
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi, JimH. Thank you for taking the time to review your experience with the LG Range (LSGL6335D) model. We apologize for any inconvenience you may have encountered during the delivery process. We understand that the delay and lack of communication regarding the cancellation of your order were disappointing. We recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance on your delivery concern. If you have any further concerns or questions, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Rated 1 out of 5 stars
Product is great!!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The oven itself is amazing!! Sadly, this item never made it to me through Best Buy’s I had to buy it elsewhere. Because the night before my expected delivery, it was suddenly unavailable for two more months.
I would recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi, Jennifer. Thanks a bunch for sharing your thoughts on the LG Range (LSGL6335F) model. We understand your concern about looking forward to a product and then facing some delays. We're here to make sure you have a great experience, and your feedback helps us improve. If there's anything we can do for you down the line, feel free to reach out to us on social media @LGUSSupport. We're here and ready to assist. ^Juvy
Rated 1 out of 5 stars
LG - 6.3 Cu Ft Freestanding Gas Range with Air Fry
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
two or more burners ignite simultaneously, when only one burner is turn to "light". No clue how to fix this. Over $2,000 to buy, and malfunctioning after less than 3 weeks of use.
This review is from LG - 6.3 Cu. Ft. Smart Slide-In Gas True Convection Range with EasyClean and Air Fry - Black Stainless Steel
No, I would not recommend this to a friend
Brand response from LGAnswers
Posted .
Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Rated 1 out of 5 stars
I purchased open box and I believe the stove was s
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’m not happy with it The flame is very slow . I called customer service and they could help with it
This review is from LG - 6.3 Cu. Ft. Smart Slide-In Gas True Convection Range with EasyClean and Air Fry - Black Stainless Steel
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi there. Thank you for reaching us. I'm so sorry to hear that you're not satisfied with the flame performance of your LG stove. I can imagine how frustrating it must be to experience a slow flame.
I want to start by acknowledging your frustration and apologizing for the inconvenience. It's unacceptable that our product didn't meet your expectations, especially when you're trying to cook a meal.
I'm sorry to hear that our customer service team wasn't able to assist you with the issue. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Rated 1 out of 5 stars
Convenction component failed.
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Used airfryer and saw flames comming out of fan inside the oven. Opened the door and smoke came out... very scary...
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi there, Thank you for bringing this to our attention. I'm really sorry to hear about the scary experience you had with our airfryer. Your safety is our top priority, and incidents like this are definitely not what we want our customers to experience. I can understand how frightening that must have been for you. It's important to immediately unplug the appliance and discontinue its use if you see flames or smoke. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Rated 1 out of 5 stars
Oven door error
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
1 month old and I get the oven door error. I will go 3 weeks without a working stove. Not happy!
This review is from LG - 6.3 Cu. Ft. Smart Slide-In Gas True Convection Range with EasyClean and Air Fry - Black Stainless Steel
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi, there. Thank you for sharing your experience with your LG Range (LSGL6335D) model. We understand your concern about experiencing the oven door error, especially with such a new unit. We strive to provide reliable, high-quality products and ensure a smooth experience. To help resolve this, try checking the door seal to make sure it’s not obstructed or damaged. Sometimes, the door sensor can also become misaligned, so ensuring the door is properly closed may help. If this doesn’t resolve the issue, we recommend performing a power reset by unplugging the unit for a few minutes before turning it back on. For more help, visit https://www.lg.com/us/support/help-library/lg-range-error-codes-list--20150154166283.
For further assistance, please send us a private message on social media @LGUSSupport. Our team will be happy to assist and help find a solution so you can get your stove back in working order. We appreciate your patience and are here to help. ^Juvy
Rated 1 out of 5 stars
Broken after one week!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The oven on our brand new range stopped working after one week. Now we are waiting on a return and replace let’s hope the next one is better.
This review is from LG - 6.3 Cu. Ft. Smart Slide-In Gas True Convection Range with EasyClean and Air Fry - Black Stainless Steel
No, I would not recommend this to a friend
Brand response from LGAnswers
Posted .
We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Rated 2 out of 5 stars
Lg stove
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I don’t receive the money back and I don’t need to return this item
I would recommend this to a friend
Brand response from LGAnswers
Posted .
We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Rated 1 out of 5 stars
Not Reliable
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Oven stopped working within the first 3 months! Extremely Disappointing!
No, I would not recommend this to a friend
Brand response from LGAnswers
Posted .
Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Rated 1 out of 5 stars
waiting
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Waiting to be installed. Sitting here in my kitchen area....
This review is from LG - 6.3 Cu. Ft. Smart Slide-In Gas True Convection Range with EasyClean and Air Fry - Black Stainless Steel
I would recommend this to a friend
Brand response from LGAnswers
Posted .
Hey there, Happy! We hope that your happy and that your LG 6.3 Cu. Ft. Smart Slide-In Gas True Convection Range was installed. If not, we want to rectify this immediately. Please reach out to us via Facebook or Twitter by sending us a direct message using the handle @LGUSSupport, or our LG Support Line at (800)243-0000. We are here to help you! ~Rita
Rated 1 out of 5 stars
Poor quality
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I just like the overall way it works. It is clumsy the way it works.
This review is from LG - 6.3 Cu. Ft. Smart Slide-In Gas True Convection Range with EasyClean and Air Fry - Black Stainless Steel
No, I would not recommend this to a friend
Brand response from LGAnswers
Posted .
We highly appreciate your honest feedback regarding your opinion on the Slide in Gas Convection Range. Your feedback is important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport and on Facebook at https://www.Facebook.com/LGUSA/ or phone us at (800) 243-0000. Thank you.^Tanisha