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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 365 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are pleased with the picture quality, colors, and design of the 65" Class BX Series OLED 4K UHD Smart webOS TV. They appreciate the realistic and bright colors, as well as the thin and lightweight design. While some customers have concerns about the remote control and screen issues, the overall sentiment is positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 365 reviews
  • Pros mentioned:
    Color, Picture quality
    Cons mentioned:
    Burn-in

    Rated 5 out of 5 stars

    Spectacular!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the LG OLED65BXPUA to replace a 65” Samsung that I just bought in 2015 that had stopped working. The difference in the clarity between this TV and that one is astonishing. And the Colors! WOW! My old TV would put out so much heat and had been getting burn in spots. This one is much cooler. It is so thin and has such a small frame around it. I put it in a cabinet with a black background and it sort of blends into it. Love It!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Picture quality

    Rated 5 out of 5 stars

    Great picture quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality and colors are excellent! This a very Slim, sleek tv and looks beautiful turned on and also when It’s off.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My 1st OLED

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t be happier with this tv. The picture quality is amazing, even just when I’m watching something in 1080 with only the TVs built in upscaling. The built in speakers are also a lot better than I would have thought without a sound bar or surround system. The available apps aren’t all that, but the most common services are there.

    I would recommend this to a friend
  • Pros mentioned:
    Smart tv

    Rated 5 out of 5 stars

    MOST BEAUTIFUL IMAGES STILL GOING STRONG!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST TV IN THE STORE. If you want to spend somewhere near $20,000 then you might get the same picture quality. I went to the store and I am mediately knew that this was the TV I had to have. I walked around and couldn’t find any TV that could compare, especially in this price range. I wish they made it in a larger version so that I could have one for my basement. Either way this has been a conversation starter more than anything else in our home. We couldn’t be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture quality, purchased to go with my new Xbox series X. At first it felt like an impulse purchase but after a while I have realized I made the right decision in it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Just what I was looking for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice, picture is great and sound is amazing! Combined with lg sound bar. Just wish the remote illuminated. Other than that I’m very satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing TV. Gorgeous picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An absolutely beautiful TV at a reasonable price considering what you’re getting. I now own 2 of them. Highest recommendation

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Best TV I’ve ever owned !

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is just stunning !! No complaints about the picture quality whatsoever. My only issue is how you have to hold it when hanging it on the wall. The top 2/3 of it is ALL screen. Therefore making it susceptible to bending. Other than that. I’m VERY pleased w/ my TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, super this. Was convinced by associate to look into OLED when I was looking at QLED. Happy with my choice.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Only 1 con

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy watching TV and playing video games on the tv. It’s totally a great experience. The only bad side is the app market, it doesn’t have ESPN or HBOMAX.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great tv and I’ve had some nice ones. This one compare’s to $3000 models I’ve bought

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    New LG TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture! Can't believe how thin it is! Guys did a great job setting it up

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality both picture and sound ! Great for gaming !

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic tv, looks like something from the future. Excellent device!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remodel downstairs and bought this TV. The quality is outstanding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome tv,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family love this Tv. Is just great I do recommend it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Final score -BBStaff 5 LG 0

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give a 5 star review for the staff of Best Buy, however we are talking about the LG tv. Died 1 month after I paid for it in full on the 24 month financing offer. Motherboard shot. Very disappointed in the product but the staff of the Saratoga store took care of me and an exchange was done, therefore making me a client for life!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Get ready for an Immersive Experience!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spectacular, astonishing, beautiful, breathtaking, are just a few words when describing the LG BX 65 OLED. It was time for us to upgrade our LG 30-inch LCD TV from 2008 and due to our great experience with LG we decided to stay with the brand. So, the next question was LCD or OLED? We knew the OLED had the top state of the art technology where each pixel produces its own light hence successfully delivering excellent clarity and picture detail. And, the panels are extremely thin. We also wanted a big TV that accommodates the allocated space and so we decided to go with the LG BX 65 OLED TV. The TV was delivered to us on a pallet. Since the large size of the TV, I had my son help me with the unboxing of the TV. Assembly was easy. Initial setup was quite simple as well. My 8 year old daughter insisted on setting it up and was simple enough for her to follow the on screen steps (did help her with the wireless configuration). The LG WebOS menu is easy to navigate. It has all the apps that you will need. There is no need for an external streamer as this is one stop for everything. And, with Apple’s Airplay system I was able to mirror my iPhone photos and videos without any glitch. Love love love the LG’s magic remote. The pointer makes navigation through the apps a breeze. Also, the voice control makes this a superior remote from its competitors. You will enjoy the Filmmaker mode as the cinematic experience is out of the world. Finally, we get to enjoy movies as they are intended to be watched by the filmmakers. Hat’s off to LG for this experience. And when watching movies this mode is automatically activated. We got to firsthand experience it while watching Mad Max: Fury Road. It was jaw dropping. Everything on the screen felt so realistic. We were also quite impressed with the TV’s AI features to upscale a lower quality homemade videos that were take few years ago. Viewing BX from any angle is not an issue. The picture quality does not degrade when viewing at an angle. I love it as I can watch the TV from the kitchen while I am cooking (viewing angle is about 55 degrees from location of the TV). The base of the LG BX is quite low. Connecting our LG SL10RG soundbar was easy. Everything sounds so much better with this sound bar. To prevent cutting the bottom part of the TV you will need to elevate the TV or mount it. We are so happy that we had got this amazing TV

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    WOW JUST WOW

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SPOILER ALERT 'LG NAILED IT' This is the by far the best TV anyone can get till date period! the content you see from the OLED panel is gorgeous and the details are awesome, you cant get anymore natural and real than this. the blacks are real blacks not browns or lite blacks like other led panels. this tv got the latest hdmi 2.1 ports which is awesome and future proof and capable of transfering high end uncompressed video (hdr,hlg,hdr10,dolby vision) and dolby atmos audio. couple of hdmi ports in this tv can transmit 120fps too. the magic remote is the by far the best tv remote any tv offered till date it is a Bluetooth remote so no need to point at tv you can scroll anywhere no need to operate horizontal or vertical using up/down keys like traditional remotes which saves lot of time and it has the builtin voice integration of all popular brands so you can easily use the voice to search from home screen or in side the app and the results are pretty accurate this smart tv works on latest version of webos which is very smooth and bug free and automatically adjust to the best picture mode and audio while you watching high end content and you have 10 preset picture modes to choose as per your preference there is a AI video, brightness and audio feature too which make the content more crisp and upscales from sd to hd. I watch lot of content from online streaming services I was blown away by the depth and clarity of the pictures and I rewatched some of the TV shows and movies and what i observed is all this years am missing lot of details and colors from my old LCD tv if you want to see the actual true colors and vivid details the content creators wanted us to see this is the TV you should have if i have to put everything together LG has created a flawless tv which puts the 3 main things of any tv 1.hardware 2.software 3.remote with perfect precision and the way this 3 interacts together gives you an uninterrupted frustration free tv viewing experience which is anybody's dream which lg made it possible.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality
    Cons mentioned:
    Burn-in

    Rated 5 out of 5 stars

    The best looking TV I've seen

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best tv I have ever owned, the colors are just gorgeous the black on it is truly black. I love that it is learning what settings I like for each application (movies, games, etc) and adjusting them as I go. I love the surround sound on it too, it kinda makes my surround sound system unnecessary it's that good. It has just about anything I could ask for, except it's missing a lot of the apps I have on roku or Amazon fire stick. Oh and it also has trouble sometimes knowing when to turn on the screen saver and when not to turn it on....the screen is susceptible to burn in so this is an important feature.

    I would recommend this to a friend
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