Customer Ratings & Reviews

The picture on this thing is unreal, I regret nothing about spending top dollar on those TV.

This tv a very nice thin TV. It looks really nice mounted. Very nice picture quality

Screen went black and turned itself off after owning for two months. Called LG Customer Service (overseas) and they had me perform a manual reset by unplugging and holding power button down for 10 secs (did not fix). Their over the phone diagnosis was a main control board replacement (which gets farmed out to a local A/V subcontractor). That took 1 week (which isn't bad). Unfortunately the problem wasn't the main control board and is now likely a full screen replacement which the initial subcontractor won't do because they claim LG doesn't pay them sufficiently on screen replacements. At that point the process just stopped and I had to be the one to reinitiate the repair order all over again with 2 more calls to LG customer service. I've now been passed off to a second subcontractor and am at 3 weeks and 1 day since the TV failed. The second subcontractor has been extremely vague/slow and is telling me they are in limbo waiting on a response from LG Technical. I spent almost $4K on this thing. Just replace my d**n TV!!! Just pray you don't have any issues if you decide to buy an LG TV because their customer service is a nightmare! One last note. If you do deal with their customer service don't fall for it when they tell you they will call you back the following day with more answers because that's a lie and a ploy they use to get you off the phone.

This is the 2nd OLED65C7p that I've had in the last few weeks (both from Best Buy) and both have the same issue: a white line that runs along the bottom of the screen (see pics below, one with the white line and the other after it dissipated). Once you notice it, it's impossible to ignore. A TV at this price range should NEVER have an issue like this out of the box. Stay far away from this TV if you can. I can only imagine the problems that'll pop up years down the road when these TV's have such issues immediately. As for the picture, it's very good - not great - and when you spend over three grand for a TV, you expect much better. Very disappointed. Twice over.

This lg tv is the best tv I have owned so far and I have had Samsung, Vizio, Sony, and sharp. Must have tv, definitely recommend this tv.

The tv is great, but there isn’t really enough 4K programs to see how good. Also if mounting, get a very low profile mount.

2nd lg oled c7 same issue. horrible issue with the oled screens getting burn in, i had mine about 6 months then it started burn in the screen across the bottom and sides , now at 2 years the TV is unwatchable with a green screen blob in the middle top to bottom. . repair specialist say its around 1,500 to fix so this lg oled is useless

The LG OLED65C7, in my opinion, ranks among the very best 4K UHD TVs out there. Besides LG’s regrettable decision not to include 3D, which was on some of the 2016 series OLEDs and was the absolute best 3D I’ve ever seen, LG has made some definite and very visible improvements over the 2016 OLED TVs (I previously owned an OLED54E6P). More HDR picture modes have been added, maximum brightness has been improved for a better HDR experience, motion handling is great without any judder, and color on the 2017 OLEDs is still fantastic. Off-axis viewing of OLED TVs is always a terrific feature, allowing everyone the same viewing experience. There are also some additional user controls for calibrating 2- and 20-point white balance that are a welcome addition to the 2017 OLED models. The Dolby Atmos sound on the C7 (and some other 2017 models) is a wonderful addition to the 2017 OLEDs. For a TV sound system, lateral and overhead directionality is surprisingly very good. Volume is more than sufficient for my watching area (about 9’ x 15’ in the main viewing area), although the lack of a strong bass component is noticeable at times. I can also see some definite improvements in things that bothered me with my E6P. The uniformity at near black up to about 5% gray is much better than what it was and, although there is still some minor (but very narrow) banding present, it is no longer distracting when watching actual content, nor do I see any vignetting or blotchiness. (NOTE: due to panel-to-panel differences this may vary, and I’ve seen reports of problems in this area from other C7 owners. Unfortunately, the ‘panel lottery’ seems to persist.) The other area I’ve seen some improvement is in handling compressed (cable in my case) video signals. There seems to be less blocky artifacts in out of focus areas, although this is still an area that can be improved quite a bit. (LG’s use of the alpha-9 chip in 2018 W8, E8, and C8 TVs may be able to process less-than-pristine signals much better, but that remains to be seen.) The Cinema and Cinema (User) picture modes are excellent right out of the box, and like last year’s models, there are Expert Dark and Expert Bright modes that are best for calibration. This year, there is the addition of Technicolor Expert modes as well. The Web OS interface is fantastic. Intuitive, fast, and easy to navigate. LG’s inclusion of an OLED Gallery and some additional features in the TV’s interface is terrific. The C7 has 4 HMDI ports (like my E6) but they are all HDCP 2.2 capable, which is a fantastic improvement over last year’s models. An audio mini (Headphone) jack would be a nice feature to have, as would the possibility to use the jack for an external subwoofer that could add more of a bass component to the well-engineered Dolby Atmos sound system of the TV. In summary, the 2017 OLED65C7P is a fantastic 4K UHD TV with excellent black levels, excellent and improved (over 2016 OLEDs) shadow detail, vibrant and realistic color, improved peak brightness for great HDR images, excellent detail in bright (up to about 1000 nit) highlights on HDR content, and terrific overall design and a great form factor. I really love this TV, and couldn’t be happier that I traded up to a 2017 OLED65C7P. LG has done a great job engineering a fantastic display! Although I was disappointed in the performance of my OLED65E6P, I think LG listened to consumer input and made some definite improvements in the 2017 OLED TVs.

2 years in and there's a defect in the panel that a vertical line one pixel wide suddenly appears. Out of warranty so there's nothing but a panel replacement to fix which is almost as much as a new TV. Not worth the money or if you really want OLED buy the extended warranty (which makes it extra not worth the money). This isn't your plasma that lasted you a decade for sure.

For most people, an LG OLED, whether this 2017 model or a newer 2018 model, is what I'd recommend as the starting point when looking for a new 4K HDR tv. The picture quality is fantastic, the OS and apps are snappy, and even the tv speakers should be adequate for less picky users. It has support for Dolby Vision, which is quite stunning, inky blacks, good motion, and does not require any real fiddling with settings to have a great picture. It's a great TV. That said, you pay a price premium for OLED and it is not faultless. An LED TV using Full-Array Local Dimming (FALD), such as Samsung's upper-end QLEDs or the Sony 900E/900F will allow you to go bigger for the same price and have a pretty comparable picture quality. Each of these have its pluses and minuses, but it's worth looking at a few options. I also bought a 75" Sony 900E tv just a month or so before I bought this and, on the whole, prefer the Sony. But the LG is fantastic as well and objectively I'd say has a better picture quality. There are a few things to note about OLED. In particular, there *is* a risk of burn-in. It seems to have a pretty low occurrence generally, but the risk is there. If you watch hours and hours of a single news station with a bright logo (think Fox or CNN) or play a lot of video games that contain static images, you might want to consider an LED-tv instead. It's telling that LG does not warranty the tv against burn-in (it's considered 'improper use') and with the 2018 models introduced some additional technology in an attempt to prevent it--but those technologies are still a band-aid and don't really address the issue. One big reason to buy from Best Buy is that you can purchase the Geek Squad warranty that covers burn in. Very few if any other extended warranties do. Normally, I skip extended warranty's but in this case, I bought a 5 year one. Additionally, given the way OLED works, you will also get some degradataion of picture quality over time as the pixels age. In addition to the risk of burn in, the most common issues reported with OLED are vignetting, where the corners appear dimmer than the center of the screen (like an old photo, hence the term) and banding, where you see a stepwise transition on a color gradient instead of a smooth transition. Think like an old 8-bit CGA image. Typically you'll only notice this is dark gray scenes. On my set, I haven't noticed any vignetting, but on some content there is noticeable banding. Watching Annihilation the other night, it was quite noticeable in near dark scenes. How much this bothers you or if it bothers you at all, depends on how picky you are. It bugs me, but is not a deal breaker. As mentioned in the intro, I purchased this TV for my bedroom just a month after having also purchased a 75" Sony 900E. For about the same price, the Sony has an extra 10" inches of real estate, which equates to a 33% larger surface area, a meaningful size difference. The 900E gets brighter and I think looks better for bright HDR content, think Planet Earth 2. I actually prefer the picture quality on the SOny in general, though I'm not actually sure why, and objectively I don't think I'm right, it just feels more "film like". That may be because I've spent hours fiddling with the Sony settings, which is necessary to get the best picture, whereas the LG looked very good out of the box and so I only made a minimum of effort in 'calibrating' it. Being FALD the Sony you will have minor blooming, where light areas have a surrounding halo. This is particularly noticeable in low-light HDRs shows, such as Season 2 of Stranger Things. I don't know if i find the blooming more or less annoying than the banding I've noticed on this LG, but if you fiddle enough with the settings, you can control the blooming a bit (turn down back light, etc). I haven't, however, found any way to eliminate the banding on the LG, so you're basically stuck with it. It's worth noting that Sony's software has a 'smooth gradation' setting that reduces this and Sony's OLEDs, I believe, have the same ability. If price was no issue, I might have gone Sony for my OLED. In any event, I would highly recommend the TV with the above stated caveats. As stated above, I'd also recommend looking at the high end FALD-based sets such as the new Samsung Q8FN, Q9FN and Sony 900E/900F. SOme Magnolica locations have all these tvs right next to one another (which they don't do in Best Buy proper) and can request they play the same content on all at the same time to do a real comparison. Look at the content you will watch and see what you think for yourself. Rating and forums sites can give you objective measurements and what others *think* you should like, but only you can answer that. If you do get this, I'd definitely consider the Geek Squad warranty just to be on the safe side for burn-in and panel longevity, given some of the concerns with OLED in general.

I have had this unit for 4 months and it has lines all down the side when the screen is dark. I have had my old Sony for 5 years before I had issues. Considering I paid nearly 4 grand for this tv I'm pretty upset

Went into bestbuy looking to upgrade from my 49 inch Sony led to a higher quality Sony. Looked at a 1200 dollar 4K tv then started browsing into LG’s. Fell in love with the way the blacks and rich colors looked on the OLED. I looked for a long time in reviews on multiple sites only to come back to the c7 every time. Did heavy research and all reviews and ratings had this TV set the highest compared to other OLED’s in the market. The Sony a1e was reviewed as being less bright than the lg and lg has had 4 or 5 generations of OLED. 4K Blu-ray hdr looks amazing in the tv. Only complaint I could have is that the 5% gradient banding is pretty noticeable in darker scenes. That’s what you sacrifice for the brightest and richness of an OLED screen. Definitely wouldn’t trade it out for anything else. Sony a1e was over a 1000 more dollars just for the processor. Picture quality can’t get much better in my opinion. Higher recommend!!!

I actually purchased a 65 inch Samsung QLED 7fn before I got this, but I was really disappointed with the picture on the QLED, which looked sort of cloudy and had noticeable halo effect around bright lights and objects. Took it back and noticed the 65 inch class of this tv had gone on sale for less than the QLED. I was nervous about burn in potential, and almost ended up buying the Sony 900f, but the picture on the LG was noticeably better in the store than every other tv in the price range, so I couldn't resist. Two months later, I have no regrets at all. The picture is absolutely stunning. The black levels are amazing, colors are beautiful and spot-on, and images are perfectly crisp on all platforms (cable, gaming, streaming, and USB). Upscaling from 1080 is flawless, the smart interface is very user friendly, and the tv supports HDR+ and Dolby Atmos. The tv itself also looks awesome. It is super thin and the screen is great at deflecting glare (I have this in a bright room with a lot of natural light during the day). I have not noticed any image retention or burn in at all (fingers crossed). I highly recommend this tv.

I drove two hours, only hours prior to a new GoT episode, to purchase this TV to replace a 5yr old 60" Panasonic Plasma TV, and I have been exceptionally impressed with the TV. Its nearly non-existent bevels allowed the TV to fit in the place of my older smaller TV and it's lighter weight and lower power drawl makes for a significant upgrade from my previous TV. The 4K/HDR with the higher brightness than the previous year models makes a noticeable difference. Getting the colors dialed in took some work, research, and moderate technical know-how, but now the picture is so incredible that it was worth the work. No issues as of yet, even the LGwebOS has a good number of fully functional apps, but I prefer to use my PS4 and Roku Ultra instead for the full variety of apps and the long-term continual updates and support on those platforms. The price is steep of course, but if you want the best, and you appreciate the importance of real blacks (former plasma-aficionado), then this TV is made for you. Buy on your credit card and keep an eye out for sales so you get money back if the card offers Purchase Price Guarantees, trust me ;).

I am very happy with the picture of this TV. I have spent some time adjusting everything to get it just right, but it looks good out of the box also. I almost gave it fewer stars because there was an issue with the first TV I got. It started shutting off for no reason, then dark bars appeared on it. A Geek Squad repair person looked at it and said it would need a new main board, but Best Buy was good about quickly replacing it with another TV, which I was happy with. This is why I like buying from Best Buy. They're helpful but not pushy in the stores and they back up their products. I am still giving it five stars because there's nothing I don't like about it at this time. Black level, color, brightness, motion controls are great. Apps like Netflix work and look great also. I would definitely buy it again.

Wow, what a beautiful picture and amazing technology. I was a little hesitant after reading some of the reviews about this television, but I'm going to say most of the bad reviews are either 100% incorrect, they don't know how to use it, or they ended up getting a defective piece of tech. I luckily have not received a defective piece of tech. Dolby Vision, Dolby Atmos, HDR, Outstanding picture quality, and a usable smart TV interface make this television the ace in the hole. Oh yes the ARC does transmit Dolby Atmos back to my receiver. This television does not require much set up as the default settings are incredible, however I did do a little bit of tweaking here and there and I am unbelievably satisfied with the performance of this television. It has a beautiful form factor, stylish and very sexy. And when you hear people talking about the blacks and the colors believe it! Also this television gets so bright that it can surprise your eyes at times, so don't be afraid to dial back the OLED light.This site has some nice insight in how to set up your picture.For the correct sound settings for ARC you'll need to turn on audio out optical/HDMIARC, turn digital sound on auto, and simplink on. Nice clear audio. And oh yes the OLED gallery is cool.

The picture is awesome. I read reviews saying the picture was not bright enough. NOT true. There are at least 11 picture presets. Sports or game setting are extremely bright, in fact too bright. You can choose to watch a movie in sports mode if you like a bright picture. Movie mode is actually very detailed and shows the movie as the director intended the movie to be seen. 4K is dependent on the source of the picture. The LG will improve even the worst picture source. DirecTV has 4K on 3 channels for now, I understand DirecTV already has the ability to greatly expand 4k as future sources of programming become available. Current HDTV programming is stunning since the LG up scales the picture to 4K. I can not believe my eyes when I watch sports or a movie on the LG. Colors are brilliant. Blacks truly are black. Programming actually broadcast in 4K is so lifelike. It was raining during the broadcast of a Garth Brooks concert. You could see the rain drops crystal clear. I see no motion problems while watching sports. NOTE: You will think you made a mistake buying the LG because the factory default is a low power setting. Go to settings and power up to get the picture you paid for and want. My electric bill has not increased as a result. The on screen point and click remote is very easy to use when changing settings. The remote includes Netflix and Amazon buttons for quick viewing. The remote makes this the easiest Netflix menu I have ever used. Talk to the remote and it will find shows for you and actually works quite well. I choose not to go with Samsung because they did not address power problems causing an out of warranty HDTV to die prematurely. SONY OLED has a great picture and maybe even more realistic, in my opinion. However, I choose the LG because the brilliant reds, greens, yellows and blacks are a feast for the eyes.

I was going to go with the 75in LED tv. The rep showed me the OLED. I then was going to go with the 2016 model, but the improvements with software, sound and blacks on the 2017 were worth the little extra money. Going up to the 75 inch OLED jumps in price by 10k. I decided 65 inch was good enough. Also it supports HDR10 and Dolby Vision. I like having both. **SMART TV**With the apps it supports the usual Netflix, YouTube and so on. But it does UFCtv and WWE network which is awesome. I find the apps run smoother than using my Xbox one. I have mine hard wired to the internet. So I'm not sure how well the wifi works. **PICTURE QUALITY** I didn't have any 4K content to watch right out of the box. They have an app built in the tv that has sample 4K content. I won't lie the picture quaility was so amazing I got a little emotional. When 4K content is 1st played on it it tells you in the right hand corner. Even non 4K content looks better. My video games look better.... EVERYTHING LOOKS BETTER!!! I've had the TV over a month and I'm still amazed at the picture quality. **SOUND QUALITY** it's sounds better than the 2016 model but you still need a sound bar or surround sound receiver to have the sound match the picture quality. **NEGATIVES** Unboxing was pretty stressful. Taking the tv out the box is a two man job Putting the base on is a two man job. YOU NEED TO READ UNBOXING INSTRUCTIONS OR YOU WILL BREAK THE TV. OLED is the way to go!!!

The 65 inch C7 OLED from LG is really an expensive and amazing TV. SDR content: The colors are accurate and the black levels are insane giving a contrast that I have never seen before. For example: I played the evil within 2 on the ps4 pro and in that scene in the begining of the game when you just see your character and all other things are in complete darkness. In this scene the contrast was mind blowing regarding that the game is not in HDR. HDR 10 content: For most HDR 10 content the tv is mind blowing. Watching stranger things on netflix or playing horizon zero dawn the HDR 10 really has a big impact on the picture quality. Dolby vision content: Unfortunately not many shows support the DV format so most of the time you are going to use HDR 10 but for those shows that support DV like the despicable me 2 the quality is really amazing and it is really a step up compared to HDR 10. Gaming: I can’t feel any input lag when I set the tv on game mode (SDR and HDR) and I don’t see any motion blur while playing. In conclusion: This is an expensive tv but the picture quality on both SDR and HDR content are top notch.

I had the LG oled ef9500 when it came out 2 years ago It was a good tv but had a few issues with uniformity and burn in. I had bought the Sony 65x900e led. A good tv in its own rights. Once you've had an Oled though it's hard to go back. The sony is brighter than the LG 65C7P but the blacks were a bit bloomy. Even though it was a full array backlit tv. The sound on the Sony was really bad. I've had thin tv's for a long time now and this was the first time I either always had to have all the stereo on or was going to have to buy a sound bar just to watch and fully understand what was being said. Just sometimes even though you have a great surround system you just may not want to turn it on all the time just to watch Price is Right or Judge Judy. Had thought long and hard about getting the Sony a1e oled. Just didnt want spend the 1500-2000 dollars more for a tv that I'd probably upgrade in 2 or 3 years when I could get the LG for such a good sale. As did a lot of other people did too. It took me almost a month to get it. I think in looking as long and researching as long as I did the LG 65c7p was a good choice. The blacks are perfect, the brightness has been increased on this year's models and it's future proof as much as a tv can be with also having Dolby Vision. So let the HDR battle rage on. I'm set. So if your on the fence about tvs should I get this tv or that tv just get the LG. Especially if it's still on the kinda sell its on right now. 3199.00 . You won't be disappointed.