Customer Ratings & Reviews
- Model:
- 65UP7000PUA
- SKU:
- 6454719
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65” Class UP7000 Series LED 4K UHD Smart webOS TV for its exceptional picture quality, reasonable price, and easy setup process. Many customers rave about the stunning and clear picture, while others appreciate the great value for the price. The TV's large screen size is also a hit, with several customers mentioning that they specifically chose the 65-inch model for its perfect size.
This summary was generated by AI based on customer reviews.
TV is Fine but service was not
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has worked out well but was not the TV I originally ordered. The TV I originally ordered never showed up so I was forced to purchase this one as a replacement.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Get the picture? No, I don’t.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made this purchase in April of 2022. I’m not much of a tv watcher and I had only watched this tv maybe twice a month. In April of 2023, the picture went out. It played great the day before. It still has sound. I haven’t gotten rid of it because I still have hope that I’ll plug it in and picture mysteriously reappears. The one time I didn’t pay for a warranty… smh.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have given four stars to this tv but there are lights coming from the bottom of the TV that the screen has shadow. I have been so busy that I have not call any body.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
- Cons mentioned:Performance
Don’t buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy, it’s super slow. Very poorly made. It freezes a lot and it’s very hard to get to an app.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Not the best LG products
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV thinking that because is a LG, it should be a good, but honestly The tv material and the remote feels really cheap and the volume is really weak.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
It would be best if it came with a manual that ex
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good tv Very confusing with no instructions It would be best if it came with a manual that explained how to do everything
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize for the confusion. Our TV owners manuals are available online at https://gscs-b2c.lge.com/downloadFile?fileId=vbQ9tjY4AWX57NafysxJiA. ^Jennifer
My review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get it but displeased that the screen is slightly allowing the light through on the bottom, it also does not connect very well to hotspot
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Not pleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person was pushy, ended up with something I didn’t want, will never ask for another salesperson for help, tv difficult to operate
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. ^Jovelyn
- Cons mentioned:Remote control
You get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is low, the remote is not good. Just get any roku brand way better.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Volume needs to be louder. Even when volume is on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not a fan of the sound on tv. Now i got to get a soundbar to hear the TV. Other than that i like the tv.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
LG - Why??
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yhe picture quality was really poor and substandard in comparison to the Sony Bravia purchased for a little more money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Regret of buying. Poor quality.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A really poor quality. There are a lot of broken pixels and after month lightning appeared on corners and in the middle of the screen. After software update the interface started to work slow. Sound quality is so bad that speakers on my laptop working much better. In addition LG service doesn't solve the problem about half of the year.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you get this repaired, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Not as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t as expected. Interface is laggy compare to my TLC roku tv seems like it’s lack of memory.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Horrible LG experience
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will not buy any LG products anymore. They sent me a broken tv and it’s been 4 months trying to get someone from LG to fix it. They offered me reimbursement that will take another month to process.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Yellow tint on dark screens
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this TV twice and turned out to be defective both times. It has a yellow tint when the screen is dark. There's also light leaking from the bottom.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your unit is seemingly defective. Please contact LG Customer Support so
that we can better investigate and quickly assist you with a resolution. You can contact our Customer Support at 800.243.0000.^Venette
BADDDD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute worst TV I’ve ever had. It would turn on/off randomly, the packaging was awful. For some reason they had tape on the actual screen which was hard to pull off without messing the screen up. Would not recommend as main tv. I was able to return it and get a Samsung which was WAYYYYYYY BETTER
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Maybe my last time!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good but it's still early, because I bought a TV from Best Buy last May and it crapped out in December. That's why I bought this New LG. This you can take to the Bank Best Buy. If this TV crap out less than a year it will be the last time that I buy a TV from Best Buy!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Bad quality lagging
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Aware of this model, its very lagging when you try selecting the apps. Not good. I rather try samsung or other LG. The price was at 600 when i got it, less than a year, it started to act up. Dont buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .To access additional apps, if you use a third party device such as a Firestick, Roku, or compatible gaming system, you will be able to stream apps not available in our library.
mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product was delivered damaged and you guys couldn't figure out how to pickup and deliver at the same time. ended up buy somewhere else. along with a soundbar. you screwed up badly. my neighbor across the street needed a soundbar. he ended up getting one at the same place i got my mine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Tv purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best picture my Samsung tv much better not happy with
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
