Customer Ratings & Reviews
- Model:
- 65UP7000PUA
- SKU:
- 6454719
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65” Class UP7000 Series LED 4K UHD Smart webOS TV for its exceptional picture quality, reasonable price, and easy setup process. Many customers rave about the stunning and clear picture, while others appreciate the great value for the price. The TV's large screen size is also a hit, with several customers mentioning that they specifically chose the 65-inch model for its perfect size.
This summary was generated by AI based on customer reviews.
Don't waste time or money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased/returned 2 of these for the exact same issues. 1st tv straight out of the box had yellow spots on screen all around the perimeter that stood out terribly. 2nd tv didn't have them at first but about a day later bam, all there. Bought a Samsung after and never looked back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Lg 65 in tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is garbage, brought it home and the usb cables didn’t work, I went to the store and the manager fixed everything for me, I ended up getting a Sony 65 in, a little more money but worth every penny, thank you Best Buy for fixing my issues, special thanks to the manager!!
I would recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
What kind of title?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would be nice to have my purchase of over 3 weeks ago to evaluate. Since someone on your end has dropped the ball, I have no TV. All I have is conflicting delivery status from emails and person to person phone calls from around the globe.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
Unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 tv, 2 wall mounts and protection service only to find out when the techs came to install that they could not. Brackets would not work for the wall system in my business and they had no idea where to get the brackets I needed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Don’t shop at Best Buy!!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not I repeat do not buy their product or get geek squad protection they will tell you it will cover accidental damage it it does not!!!!!!!!
No, I would not recommend this to a friendHorrible TV. Do not buy anything LG.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lips and sound aren't in sync a lot of the times. It plays scenes over again. It goes to commercial in the middle of scenes and we miss part of whatever we're watching. I'll never buy another LG product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with us on LG.com, and would like to recommend customer support to look into this further. Please reach out to our technical social media support team via private message on Facebook or Twitter using @LGUSSupport, and use #VOC in your first message to our social media support team or please contact us at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase and a brief description of the problem. Thank you so much. ^Jennifer
Not happy !!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not pleased with this tv !! Had issues with the picture from the start. Screen is dark and there are odd lights that shine up.Also the speakers are crappy .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, We are trying to do our best to serve and cater all of your questions but for some cases we recommend our Customers to contact our Customer Support for troubleshooting or to reach out to our specialist so we can provide you the better answers to your concerns.^Vanessa
BEST BUY not delivering product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy did not deliver our product. They claim it was. We ordered 2 items. 1 was delivered with a picture of our porch. The big TV listed as delivered at same time? No picture, no TV.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Inputs in dump positions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very well thought out design...Ethernet and optical output are right in front of mounting bracket so you can't connect to them and there's only 2 HDMI ports... Unbelievable
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Was very disappointed most LG products are great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV sucked soon as I brought it home there was light coming out of the bottom Was very disappointed most LG products are great
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
CRAP
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst decision ever like ever. Worst decision ever like ever. Worst decision ever like ever. Worst decision ever like ever. Worst decision ever like ever.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad tv viewing experience. The tv had 3 red dots in the screen that wouldn’t go away and was visible in every picture. Returned tv.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sad to see that you experienced delivery damage. Thank you for letting us know. ^Jennifer
Check for remote control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this and it came with no remote. Had to fly to another state the next day and now I have a TV with no remote at home
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought tv and had a white glare and so I replaced for the same type of tv and still had the white glare.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit was damaged. This is not the quality we expect from our products.
Understandably frustrating and disappointing. We are continuously working to improve the quality of
our products and anticipate market demands that drive customer satisfaction. Hopefully, you replaced it
with another LG TV or you will consider LG for your future product needs. If you ever have any
questions, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused.^Venette
Not really happy with this product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really happy with this product. Wish I would’ve spent more money and got the better TV
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Not good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 10 minutes before it went blank and never recovered. Returned for a Samsung.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
LG for Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like it. Ended up purchasing a Samsung TV and like that one much better
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
It’s just not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having it all to do over , I would definitely not buy this tv
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
Tv lasted one year no screen
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv broke after one year no screen when you turn it on
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Got a defective tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I followed all instructions but tv started showing white dots at the bottom
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
